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Customer Satisfaction Comment
AC Lens is top on my list! I will definitely order from this company again. The price is competitive with the rest of the Lens companies on-line but the service is extremely top notch. I ordered the contacts and had them in approximately four days in my mail box. You can''t beat that for customer service. I''ve already recommended AC Lens to my family and friends that wear contacts.
Submitted by Gina
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Customer Satisfaction Comment
I have been ordering from AC lens for a couple of years already. Extremely satisfied with the service and ease of placing an order.
Submitted by Andrea
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Customer Satisfaction Comment
My only complaint is that I have to pay for Shipping to Canada. Most other on-line lens sites do not charge for shipping. Other than that, your site is easy to navigate and you carry the lenses I prefer.
Submitted by Larry
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Customer Satisfaction Comment
Prior problem with glasses you sent, not caused by you, and you were great!
Submitted by Mrs. Michelle
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Customer Satisfaction Comment
Product arrived earlier than expected. I received e-mails every step of the way from processing, contacting my eye doctor to confirm my prescription, through shipping and delivery. ALSO, BONUS STARS for providing the best price when compared to other stores and online suppliers.
Submitted by Bryan
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Customer Satisfaction Comment
I have been ordering contacts from AC Lens for many years and have never had a problem. They are great.
Submitted by M. Louise
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Customer Satisfaction Comment
Fast and efficent. No problems, it doesn''t get any better than that.
Submitted by Katherine
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Customer Satisfaction Comment
I like the idea of getting a discount on my contacts. I also like to wear colored lenses sometimes (which my eye doctor okayed). Colored lenses are not necessary but fun! Getting a discount on my whole order makes it easier for me to justify the cost of my colored lenses. I also appreciate that my regular lenses (Air Optics Night & Day) are cheaper here than at any of the other places that I have checked and previously ordered from. I also like how quickly my order is processed and sent. My last order was placed on a Thursday and I received my order on the following Tuesday. Less than a week and I got free shipping! Thanks AC Lens............
Submitted by Linda
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Customer Satisfaction Comment
B&L Multi folcal lenses were shipped direct from Manufacturer. Previous experience, when shipped direct from AC Lens orders were received much quicker. But still like your service. Tks, HC
Submitted by Hal
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Customer Satisfaction Comment
easy ordering and quick delivery. thank you!
Submitted by Neal
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Customer Satisfaction Comment
Honesty and integrity, are two of my biggest demands. As long as I am dealing with a company that has these qualities I am happy.
Submitted by Marcela
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Customer Satisfaction Comment
Experience was wonderful! Contacts I needed were available and reasonably priced. Customer service was polite, very helpful, and extremely professional. Delivery was extremely fast. Great job!!! I will be ordering from you again.
Submitted by Kelly
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Customer Satisfaction Comment
AC Lens makes it so simple to reorder and know it will be received quickly and correctly. Thanks!
Submitted by Carol
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Customer Satisfaction Comment
This past year I''ve been wearing your Freshlook Colorblends lenses in Gemstone Green, and I get tons of compliments as to how natural they look. Then, I tell them I have brown eyes. Its great!! Lori
Submitted by Lori
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Customer Satisfaction Comment
Because of your excellent service, I will prob always use you.
Submitted by Katie
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Customer Satisfaction Comment
Love AC Lens. I tell everyone about it!
Submitted by Christa
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Customer Satisfaction Comment
This is an awesome price!! The website, just come up out of no where. I was typing in 1-800-contacts, where I''ve previously ordered them, and that''s the last time since AC Lens is so much cheaper. I''ve already recommended it to a colleague!
Submitted by Brett
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Customer Satisfaction Comment
I love AC Lens. Always helpful. Always prompt. Took returns once when prescription changed. Good coupons. Good service. Great prices.
Submitted by Carole
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Customer Satisfaction Comment
is really good company reputation,easy reordering good price, l likeee thanks :)
Submitted by Graciela
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Customer Satisfaction Comment
Love the service! Prices seemed a little high...but enjoyed the convenience.
Submitted by Angela
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Customer Satisfaction Comment
Fantastic service. I still can''t believe how quickly my contacts arrived here in Japan. Thank you!
Submitted by Samantha
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Customer Satisfaction Comment
great, as always.
Submitted by Zoe
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Customer Satisfaction Comment
Amazing!
Submitted by Gudelia
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Customer Satisfaction Comment
every thing came as ordered and in the specified time
Submitted by Stephen
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Customer Satisfaction Comment
Love your company! Every order is always easy, and shipped quickly! You have a customer for life!
Submitted by Laura
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Customer Satisfaction Comment
Everything went as planed
Submitted by John
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Customer Satisfaction Comment
To be able to exchange is great. Thank you
Submitted by Patricia
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Customer Satisfaction Comment
Extremely fast delivery, lowest prices found, and FREE shipping. Couldn''t be more satisfied. Thank you!
Submitted by Chris
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Customer Satisfaction Comment
Very happy with this website. Will order in the future for sure!
Submitted by Allison
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Customer Satisfaction Comment
The $5 off is a waste of time because it can not be combined w/any other offer.
Submitted by Jan
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Customer Satisfaction Comment
good reliable service as always have recommended my sister who is also delighted with your service
Submitted by Gillian
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Customer Satisfaction Comment
no comments as I am perfectly happy
Submitted by Eileen
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Customer Satisfaction Comment
the sevice was goood, the purchase come quickly. the price was good, but the price of the shipment was expencive.
Submitted by Yair
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Customer Satisfaction Comment
I am constantly recommending AC Lens to friends. Your pricing is great, delivery time is great, and your customer service staff are great. I have been using AC Lens for a number of years and have always had super service.
Submitted by Edward
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Customer Satisfaction Comment
By "Ease of reordering", I''d say the most important part was the ease of confirming my prescription ... I didn''t have to get involved at all, AC Lens called my doctor and took care of it without having to contact me. Thanks!
Submitted by Gayle
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Customer Satisfaction Comment
I have been using AC Lens for quite some time and I have never had a problem with my order or customer service. I recently contacted customer service to find out if I could return un-opened boxes because my prescription had been changed. Without hesitation, they efficiently processed my request and the amount was credited to my cc act. Good service like this is hard to come by and I will continue to use AC Lens services for a long time to come.
Submitted by Camille
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Customer Satisfaction Comment
Add to your FAQ that no insurance (VSP) is accepted. I''m satisfied with the prompt response to my email question on this topic. Learned about AC Lens thru my corporate Work Perks program.
Submitted by Janis
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Customer Satisfaction Comment
have used aclens for sometime and it''s always been easy and no issues. Will keep using.
Submitted by Debbie
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Customer Satisfaction Comment
I''ve always had good experiences with AC Lens. The issue this time arose when I accepted the invitation to buy when I received the renewal notice. Even though my prescription had not changed, your system somehow had a prescription in its database from two or three years ago, which is the prescription that auto-populated. I had only just visited my eye doctor, who informed me that there were no changes, so I clicked on "buy" and that gave me the wrong lenses. It wasn''t a big deal because I buy two weeks in advance of when I run out, but it could have been a big deal had I been needing lenses immediately. All taht said, I''d encourage you to look at the computer system to determine where that bug exists and get it out. Thanks!
Submitted by Billy
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Customer Satisfaction Comment
I was delighted and couldn''t beleive I''d get my order so fast. Thank you so much for your prompt service.
Submitted by Betty
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Customer Satisfaction Comment
Thanks - my 15 yo daughter always waits til the last contact to tell me to order more....thanks for the quick shipping!
Submitted by Hayley
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Customer Satisfaction Comment
I was very impressed with the customer service. I received several emails keeping me informed of what was happening with my order. When I called, the rep was very friendly and helpful. I got my contacts within two days of ordering. I would definetly recommend and use you again.
Submitted by Jamie
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Customer Satisfaction Comment
You seem to know how to contact Dr., and get a prescription shipped faster than anyone else! Thank you for excellent service.
Submitted by David
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Customer Satisfaction Comment
I was very impressed since I mailed my order in and I still received my contacts in 5 days. I am recommending my boyfriend too.
Submitted by Fawn
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Customer Satisfaction Comment
My lens were not in stock which made my order late. I did not cancel the order because the company kept me informed, were honest with me, provided great pricing, loved the web site and order process...efficient, simple and the process of following my order. You have my business in the future. I have been wearing contacts for 5 years and you will have my business. Thank you.
Submitted by Bonnie
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Customer Satisfaction Comment
You guys are the best. Thank you for everything, and making ordering so easy.
Submitted by Karen
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Customer Satisfaction Comment
Excellent service! The pricing was competitive and the order was processed within hours and shipped ASAP. I really liked the timely manner of my order. Best online service.
Submitted by David
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Customer Satisfaction Comment
I dont see why you have to contact my dr. I''m a big girl, I can read a few letters and numbers on a box. In this economy people are dropping their insurance, but still need to see.
Submitted by Jessica
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Customer Satisfaction Comment
Tracking is not available for an international order. Despite this I''m really satisfied with the seller.
Submitted by Dmitry
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Customer Satisfaction Comment
just as mentioned before ,please let me know if there are offers ,discounts ,free shipping. Thank you so much Sinan
Submitted by Sinan
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Customer Satisfaction Comment
customer service was great!
Submitted by Debra
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Customer Satisfaction Comment
Order processed quickly. Good communications in that I was kept informed of order progress at relevant times. Items matched ordered goods. Great service.
Submitted by Annette
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Customer Satisfaction Comment
Great site with great prices! Will definitely order from AC Lens again!
Submitted by Sharon
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Customer Satisfaction Comment
Ordering from AC Lens is very easy, convenient and cheaper then purchasing lenses from my eye doctor. The extra discount codes made it cheaper on top of the low prices.
Submitted by Michael
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Customer Satisfaction Comment
very easy site to use - 4 family users - would be great if discount offered for family member use
Submitted by Troy
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Customer Satisfaction Comment
I am very satisfied with the ordering process and the fast shipping and delivery.
Submitted by Sue
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Customer Satisfaction Comment
Over all I am satisfied with the service. I how ever paid extra to receive my contacts early. And they came 9 days after I ordered. I paid for 3-5 days. When I didn''t receive them on a Wednesday (the 3rd business day) I was hoping to get them by the 4th or 5th. And they didn''t come. I had to wait another 3 days thru the weekend to get them! I feel like if I pay for the service then I should get them in the time frame I paid for!
Submitted by Kim
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Customer Satisfaction Comment
UK customer. First time I have used AC. Excellent service and value.
Submitted by Keith
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Customer Satisfaction Comment
Products arrived well in advance of estimated time of delivery, even though they were being shipped abroad. I have always received excellent service.
Submitted by Sara
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Customer Satisfaction Comment
everything went fine....thanks
Submitted by Cynthia
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Customer Satisfaction Comment
awesome awesome
Submitted by Wanda
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Customer Satisfaction Comment
I have been using AC Lens to supply contact lens since 2004 at a rate of a little more than once per year and have not used any other supplier. I have recommended AC Lens to others in the past. The reorder process is straight forward, the website and personal account history are good and shipping times are very resonable to Canada. Thanks.
Submitted by Al
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Customer Satisfaction Comment
I will only order if my contacts are on sale.
Submitted by Dawn
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Customer Satisfaction Comment
I appreciate the coupons you send!
Submitted by Lynna
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Customer Satisfaction Comment
Keep it up! And thanks.
Submitted by Donald
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Customer Satisfaction Comment
Please continue the discounts and sales prices
Submitted by Peggy
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Customer Satisfaction Comment
We were very satisfied, but whether we reorder again would be based on product pricing in addition to shipping/handling costs at the time we need to place another order. We currently have three contact lens wearers in the family....so we hope that you continue to have the best pricing. Thanks!
Submitted by Cori
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Customer Satisfaction Comment
I have not used the product that I ordered yet but the ordering process of reciept of my product was seemless and timely. Your people communicated with me without my requesting them to. You kept me abreast of the status of my order when you didn''t have to. I appreciate that. As long as I am happy with the product that I ordered I will be sure to return when I need something again. Thank you.
Submitted by Shawn
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Customer Satisfaction Comment
prompt shipping friendly and knowledgeable customer service.
Submitted by Gloria
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Customer Satisfaction Comment
Should be a faster mailing time from USA to Australia. As an example, another order from the USA around the same time took <10 calendar days (although freight cost was higher (large shoe box size).
Submitted by Adrian
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Customer Satisfaction Comment
What a great company aclens is! I''ve been ordering from you for years and have always been very happy with everything about your service. Mark, London
Submitted by Mark
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Customer Satisfaction Comment
Great brands and prices
Submitted by Wanda
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Customer Satisfaction Comment
Price, including shipping and handling, was about the best that I could find.
Submitted by Curtis
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Customer Satisfaction Comment
I did not like the fact that I had to re-enter my medical provider information when I have been ordering from this company for quite some time!
Submitted by Lena
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Customer Satisfaction Comment
This was by far the easiest time I had ordering something online and I received my order in 2 days!!! I would HIGHLY recommend you guys to anyone I know that uses contacts!!!
Submitted by Kristin
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Customer Satisfaction Comment
I''ve used you for a number of years and your service has always been superb. Thank you.
Submitted by Jeffrey
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Customer Satisfaction Comment
I had this same order placed with a competitor. After five business days, they were STILL processing my order! So I canceled their order. They didn''t even contact me to see what was wrong. Anyway, I shopped online and discovered AC Lens; placed my order; faxed my prescription; got a quick email acknowledgment; my order was shipped the next day and I received my order three days later! And AC Lens was less expensive than the competitor that I canceled with.
Submitted by Connie
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Customer Satisfaction Comment
I was nervous about ordering my contacts online, but this experience showed me how easy and efficient it can be. The best part was AC Lens contacted my doctor, so I did not have find a way to get my prescription to AC Lens!! The contacts came much quicker than expected and AC Lens had the best price. I shopped around both on the computer and locally.
Submitted by Rebecca
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Customer Satisfaction Comment
Great carrier; they had the contacts I needed for a great price and I recieved them right away(about 3 days). will order from this company again.
Submitted by Monique
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Customer Satisfaction Comment
I was unable to use my $5 off coupon purchase I received when I purchased my last order because the representative said I could not use it with a "sale" item. Well, I would not purchase from your site if it had not been "on sale", which means I would never be able to use this coupon. This is false advertisement.
Submitted by Julie
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Customer Satisfaction Comment
The ordering & delivery is always the best. AC Lens ships the fastest of anything I have ever ordered online.
Submitted by Kay
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Customer Satisfaction Comment
You folks do a great job...Thanks
Submitted by Stan
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Customer Satisfaction Comment
Service was excellent/ great follow up with my Dr on the prescription. Lens are terrific. I was having trouble getting Polycons 2''s and you guys got them at a great price. I will be ordering future Lens from you for sure. Thank you!!! Neil
Submitted by Neil
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Customer Satisfaction Comment
The only disappointment was that after receiving numerous emails promoting a $5.00 discount off my next order, plus the $5.00 coupon I received with my last purchase and then when placed the order, I was told that the $5.00 discount wasn''t redeemable. Not cool. Other than the above, the product, the service and ease of the process, was very satisfactory.
Submitted by Denise
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Customer Satisfaction Comment
I recently used AC Lens for the first time & was extremely satisfied with the entire process. Not only were the contacts the lowest price, but I received them in just 2 days! (I had to wait 2 weeks when I ordered from my doctor!) Also, my prescription did not specify my brand, and I had guessed when I ordered since I did not have the box with me at the time. Luckily, customer service contacted me to verify because they would''ve been the wrong ones. I will definitely order from AC Lens again.
Submitted by Tracy
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Customer Satisfaction Comment
I have always been very satisfied with your service and have been using you for a long time now.
Submitted by Belinda
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Customer Satisfaction Comment
All was great, lenses even came faster than anticipated! Do continue to maintain low prices - even lower, please! Many of us (I had mine delivered to Bulgaria, EU) have to pay an import tax/VAT (in my case 20%) over goods sent from outside of it... Would there be any possibility to establish an affiliate of your business overseas in order to share or cut the cost of the import tax/VAT? To the Q "How likely it is to reorder from AC Lens?" I answered "6" only as I am uncertain how much higher the grand total of my purchase would be after paying the tax/VAT. Otherwise, I would have gone straight ahead to "10"! Overall, it was unbeatable online shopping experience and all of your customer service reps were brilliant! Keep up the good work! If you can state more obviously that you are unable to call outside the US to verufy prescriptions, it will further speed up the whole process.
Submitted by Dimiter
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Customer Satisfaction Comment
Great company, great prices, great selection, great service!
Submitted by Richard
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Customer Satisfaction Comment
The price on the contacts was lower thru your company than the company I usually use. The free shipping and $5 off next order were bonuses on top of that!
Submitted by Sharon
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Customer Satisfaction Comment
i would highly recommend (and have) ac lens to friends and family. customer service is great as are the prices.
Submitted by Shannon
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Customer Satisfaction Comment
AC Lens is on the ball, can''t believe how fast they ship :)
Submitted by Amanda
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Customer Satisfaction Comment
you guys did a OK job.
Submitted by Christopher
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Customer Satisfaction Comment
I''ve been ordering from you for something like 7 years now. You''ve consistently had great prices, fast processing and great customer service. Your people are very responsive. I don''t even think about shopping anywhere else.
Submitted by Rishi
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Customer Satisfaction Comment
AC Lens is great! When I was ordering from 1-800-Contacts, first of all it cost more, but also I was getting more damaged or missing lenses in the cases. I have not had ANY trouble with ordering from AC Lens! Thanks for being so dependable!
Submitted by Jill
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Customer Satisfaction Comment
Very glad to have business with AC Lens. Fast shipping, a wide choice of products, good price.
Submitted by Mariia
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Customer Satisfaction Comment
Although it is legally a part of the United States, we live in GUAM. Some companies even forget our existance and can not choose it when entering our address. We expected late delivery and even non-delivery. But we received our products in 7 days (including the day we ordered). AC Lens had our brand, fast shipping and delivery, the pricing was right, free shipping costs, everything was to our satisfaction. We have already recommended AC Lens to our friends in Guam and will definitely be re-ordering from AC Lens in the near future. Very impressed.
Submitted by Ken
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Customer Satisfaction Comment
Have always ordered from AC Lens and have always been extremely satisfied.
Submitted by Margaret
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Customer Satisfaction Comment
AC Lens is great. I''ve ordered twice using your service and found the prices to be the best and shipping was excellent. Keep up the great work!
Submitted by Julie
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Customer Satisfaction Comment
Great experience! Prices more reasonable and even faster then ordering them from your own eye care specialist!
Submitted by Kellie
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Customer Satisfaction Comment
Everything was good!
Submitted by Nhu
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Customer Satisfaction Comment
Great experience. It''s ALL good!
Submitted by Lisa
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Customer Satisfaction Comment
Aclens has the best pricing the best products and most of all the best customer service!
Submitted by Jahmal
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Customer Satisfaction Comment
New catalog of contact lense tool or equipments in the mail box may be better.
Submitted by Kazuhito
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Customer Satisfaction Comment
Everything was fine except that when I came back for my follow up I did not receive a copy of my prescription other than that everything and everyone was great.
Submitted by Antionetta
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Customer Satisfaction Comment
My order shipped the same day I ordered. Very efficient and fast - impressed!
Submitted by Susan
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Customer Satisfaction Comment
I really am satisfies with my order in AC. It was really fast shipping and I really am happy with my contacts....I will really come back n buy them more :)
Submitted by Jazmin
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Customer Satisfaction Comment
Service is always correct and much faster than 1800 contacts, which I used to use. Glad I switched.
Submitted by K
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Customer Satisfaction Comment
i know i get the same contacts from you as i would get from my optician, and at a better price. when shipping is free and the lens price is cheaper, who wouldn''t shop with you?
Submitted by amy
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Customer Satisfaction Comment
I read about your website on a Navy benefits site. I''ve ordered from 1800Contacts for many years. Your prices including S&H were lower than theirs -- enough for me to give you a try. My order was delivered quickly & accurately.
Submitted by Janette
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Customer Satisfaction Comment
I''ve been buying from AC Lens for years, service is always excellent. I had a problem last year with a cloudy lens, which was taken care of quickly and efficiently. Cost is always good and shipping is often included. I''m certainly a satisfied customer!
Submitted by Mark
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Customer Satisfaction Comment
Excellent service! I wouldn''t hesitate to recommend AC Lens to my friends and colleagues.
Submitted by Robert
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Customer Satisfaction Comment
It was very difficult to choose "the most important factor" for purchasing with your company. Great price, ease of order/reorder and fast delivery. You guys are the best!
Submitted by Lena
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Customer Satisfaction Comment
Always good pricing, fast shipping and quality service!
Submitted by Molly
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Customer Satisfaction Comment
Great service. Quick delivery. Thanks!
Submitted by Bonita
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Customer Satisfaction Comment
This is my first time ordering from your company. At this time I don''t see any problems. I am very pleased how my order was processed and delivered..
Submitted by Arlene
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Customer Satisfaction Comment
I was very satisfied with the speed that the order was shipped. I also like that you accept a wide variety of payment methods. It was also very nice of you to include a contact case with the order.
Submitted by Patrick
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Customer Satisfaction Comment
You should offer next day service. It should not take 2 days to send the order to the manufacturer. Then 3-4 days to ship.
Submitted by Michelle
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Customer Satisfaction Comment
I think the fast action of your customer service department is what sets you apart from your competitors. There are a number of comparably priced websites out there but having a customer service department that responds quickly and effectively is something that makes a difference to me. I have been ordering lenses through ACLens for over 4 years now and I will never go back. Great job.
Submitted by Rebecca
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Customer Satisfaction Comment
Quick, easy and affordable. Already recommended to friends.
Submitted by Blaine
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Customer Satisfaction Comment
I was very impressed with the customer service. I was notified via email when the prescription AC Lens received from my doctor conflicted with the prescription I had originally submitted with the order. I was able to talk to my doctor and verify that they provided AC Lens with the incorrect prescription. Had AC Lens not double- checked with me on this, they would have sent me lenses with the wrong prescription. I have been very impressed with the professionalism of this site. Thank you.
Submitted by April
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Customer Satisfaction Comment
I appreciate being able to find my exact prescription at a very reasonable price. My doctor''s office led me to believe they were the only ones who could order my unique prescription - not true! Thank you!
Submitted by James
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Customer Satisfaction Comment
The process was very fast and easy. I did not have my prescription and AC Lens verified my prescription with my doctor within the same day as my order. I had my contacts in hand within 5 days! Thank you!
Submitted by Rachel
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Customer Satisfaction Comment
Always great customer service!
Submitted by Kimberlyn
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Customer Satisfaction Comment
loyalty coupons would be great
Submitted by Eileen
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Customer Satisfaction Comment
I got my contacts at an incredible price and incredibly fast! I ordered on a Friday afternoon and received them Monday! I accidently ordered the wrong brand and called to make the correction with no problems. I also faxed my Insurance claim form that needed to be completed by ACL and received it back in a very timely manner. The Customer Service Rep I spoke to was very friendly and helpful.
Submitted by Lindsay
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Customer Satisfaction Comment
You do an excellent job and I appreciate it.
Submitted by Robert
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Customer Satisfaction Comment
Loved that you saved my rx. Made it much easier on me so I wouldn''t have to send it again!!
Submitted by Keri
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Customer Satisfaction Comment
always satisfied.
Submitted by Debbie
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Customer Satisfaction Comment
Very easy ordering process, great price, and received my order fast! I will definitely be using aclens again! Thank you.
Submitted by Ashley
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Customer Satisfaction Comment
I have no complaints and plan to re-order in the future.
Submitted by Shirley
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Customer Satisfaction Comment
You need a simpler method to insert the prescription at the same time of the purchase. - Claudia.
Submitted by Claudia
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Customer Satisfaction Comment
I am very pleased and have no suggestions at this time, your staff is exceptional............and so is their follow thru......
Submitted by Kathleen
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Customer Satisfaction Comment
LOVE YOU GUYS! I ONLY WISH I COULD HAVE USED MY COUPONS WITH MY ORDER, BUT BECAUSE THE CONTACTS HAD A ''SALE'' PRICE I COULDN''T USE THEM...BOO HOO
Submitted by Lupe
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Customer Satisfaction Comment
Speedy service, first class product and no problems.
Submitted by Larry
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Customer Satisfaction Comment
I was told about AC Lens by a friend and I would refer AC Lens to anyone that wears Contacts. I think your customer service is excellent and I receive my orders in a very timely manner. I was actually surprised this with last order when I checked the mail and there was my order.
Submitted by Peggy
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Customer Satisfaction Comment
I LOVE AC Lens!! You guys always have the BEST prices and are always running special deals and promotions that are easy and hassle free! Even if another place says that they will price match your products, I prefer to go through AC Lens because your customer service is the BEST and you ship my order immediately and it arrives extremely fast! I can''t express how great it is to work with AC Lens. THANK YOU!!
Submitted by Stephanie
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Customer Satisfaction Comment
What would have improved my order would be if it came with a bottle of cleaning/disinfecting solution.I was however impressed with the availibility and cost of the lens. The delivery was also satisfactory.
Submitted by Kathleen
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Customer Satisfaction Comment
Excellent service!!
Submitted by Richard
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Customer Satisfaction Comment
I hoped that I needed to get two cassettes for the lenses, but I got only one, because I ordered 12 lenses. The another my suggestion about shipping cost is that should be some scale in regard to the ordered quantity and shipping cost.
Submitted by Julijana
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Customer Satisfaction Comment
Excellent,Transparent Service from Start to Finish
Submitted by Keith
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Customer Satisfaction Comment
My first order was in error. I used wrong info for order. (- instead of +)this was discovered when you contacted Dr for scrip info. When you informed me I corrected the order and shipment was made immediately. Thank you.
Submitted by Dorothy
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Customer Satisfaction Comment
I was very pleased with customer service. I stated my problem and they immediately corrected the error without a hassle. Also, I was immediately connected to a real person. I had a similar situation with another company, a glasses/lens company, and the wait was long and when I spoke to customer service they could not provide an answer and told me I had to email my question to the website to correct their error it took a week.
Submitted by Danielle
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Customer Satisfaction Comment
Thank you for such prompt, painless, wonderful service. You make purchasing contacts easy breezy and this busy lady can''t thank you enough! Thanks again!!
Submitted by Lindsay
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Customer Satisfaction Comment
Faster responses to mail.
Submitted by Aleksandr
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Customer Satisfaction Comment
I have used many contact lens sites, and aclens.com happens to be the best!!! Not only do they offer competitive prices, they also offer fast shipping. On other sites, even if I sent in my prescription by email, I would have to wait almost a week before they shipped it out. Aclens shipped my order out the same day that I ordered. I am very satisfied with them, and will continue to use them in the future!
Submitted by Creontia
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Customer Satisfaction Comment
I am very impressed with the quality of these lens. Normally I order them from my eye doctor. Because I was going through them so fast I decided to browse the net. I came across AC Lens and, impressed with what I read about them, I placed an order and so far, so great because the lens I received from them seem to be of a better quality. I am very very impressed!
Submitted by Shirley
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Customer Satisfaction Comment
Speed and service can''t be beat, thank you!
Submitted by Michael
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Customer Satisfaction Comment
Ive been an aclens customer for years and am always satisfied with everything. Hands down, the best way to order contacts
Submitted by Peter
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Customer Satisfaction Comment
The only recommendation I have is for your customer service reps to wait 10-15 minutes before calling someone to ask for their prescription. I knew what to do, and had to place the order so that I could include the order number on the fax/e-mail. I got up immediately after ordering to scan that info in and noticed missed calls when I got back. This is really nitpicky that I''m complaining about good customer service, but I felt a little hounded. Thanks for the quick service!
Submitted by Amanda
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Customer Satisfaction Comment
I was very pleased at how quickly the lenses arrived, especially as I live in London. Excellent.
Submitted by Sunita
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Customer Satisfaction Comment
I recommend ACLens to all my friends.
Submitted by Paul
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Customer Satisfaction Comment
Bigger and more frequent discounts for long-time customers like myself.
Submitted by James
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Customer Satisfaction Comment
The least expensive I found anywhere online, and I received them quickly! Thank you!
Submitted by Sarah
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Customer Satisfaction Comment
Cant improve on a perfect service,just keep it up.:)
Submitted by Ray
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Customer Satisfaction Comment
I am very satisfy with my purchase experience using AC Lens on-line.
Submitted by Robert Jr
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Customer Satisfaction Comment
Great communication, kept me informed via email every step of the way. Received my order quicker than expected.
Submitted by Jennifer
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Customer Satisfaction Comment
I placed my order late on a Friday afternoon, and I received the lenses on Tuesday! If you do not count the weekend, this is only two days.
Submitted by James
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Customer Satisfaction Comment
Each time I have ordered have received my contact rightaway and have been very pleased
Submitted by Jo
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Customer Satisfaction Comment
Keep costs on products and shipping low, and you will have my business forever.
Submitted by Edward
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Customer Satisfaction Comment
Excellent service, I am very happy, I have recommended to friends and family.
Submitted by Bonnie
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Customer Satisfaction Comment
Have ordered from you several times.. Always excellent service. Thank you.
Submitted by Nancy
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Customer Satisfaction Comment
Satisfied how fast I got email response and how these was more than pleasant conversation. -Satisfied with fast shipping and coupons discount. Thanks
Submitted by Sandra
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Customer Satisfaction Comment
I loved! I always will buy again!
Submitted by Leandro
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Customer Satisfaction Comment
I loved everything!
Submitted by Nataliya
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Customer Satisfaction Comment
Excellent service and after sale concern of my order and delivery. The number of days to receive my order in Canada is no doubt our delay through Customs and no fault of yours. Those ordering in Canada should allow at least 3 weeks.
Submitted by Ken
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Customer Satisfaction Comment
I presumed my order would come from Germayn as it had done before and was very annoyed that I had to pay a further 29 as it came from USA.
Submitted by Margaret
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Customer Satisfaction Comment
I''m very pleased with the product and timely delivery. Thank you!!
Submitted by Kennady
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Customer Satisfaction Comment
Great prices. Quick (very quick) and accurate delivery, even the two times I have had lenses delivered away from home. My ophthalmologist cannot compete with your prices. Your service is great. And I love the discounts. I have AC Lens for two years and have no plans to change.
Submitted by Katharine
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Customer Satisfaction Comment
Ordering my contacts couldn''t have been any easier!! Great prices, Fast delivery! Very pleased with the service I received. Will be back again!! Thank you!
Submitted by Janeen
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Customer Satisfaction Comment
Besides the availability of my brand, I also look at price. I have a verrrry limited income.
Submitted by Barbara
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Customer Satisfaction Comment
Very pleased with the price and the shipping time.
Submitted by Katherine
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Customer Satisfaction Comment
This was our first experience with ordering contacts online and we were extremely satisfied. We won't hesitate doing it in the future. Dianne Kaiser-Letsch
Submitted by Dianne
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Customer Satisfaction Comment
Fantastic service!!! I will continue to use it and i will recommend it.
Submitted by Silvia
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Customer Satisfaction Comment
I had a wonderful experience. It was easy to order online. I also saved about $80 from ordering at the Eye Doctors office. I will definately use your service.
Submitted by Veronica
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Customer Satisfaction Comment
You should be faster and more clear regarding the expenses!
Submitted by Ornella
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Customer Satisfaction Comment
I can only order from a company that carries my brand - Biofinity Toric. But among companies that carry that lens, price and customer service are the two crucial factors. I would pay a e.g. 10% more if I know that I will be working with a good company with good customer service.
Submitted by Erik
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Customer Satisfaction Comment
Why didn''t I know about ACLENS earlier? Prices are phenomenal, it''s easy and quick to order, and customer service is PHENOMENAL. The order was processed and shipped extremely fast. The very same day I received my package I started recommended ACLENS to friends and coworkers.
Submitted by Maria
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Customer Satisfaction Comment
Excellent prices with fast shipping!
Submitted by Wesley
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Customer Satisfaction Comment
I wish shipping costs were better.
Submitted by Margaret
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Customer Satisfaction Comment
Easy to reorder, quick service, always in stock, good price! What more could I want?
Submitted by MaryAnn
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Customer Satisfaction Comment
Thanks so much for the quick delivery ..I ordered one set from Walmart and it took over 3 weeks ! ..your order got to me in less than a week
Submitted by Al
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Customer Satisfaction Comment
I contact another company before and they did not take care my order i needed to call them many time with a lot of trouble and I ending canceling my order . I contact AC Lens and they placed my order without any problem and my lenses arrived on time.
Submitted by Lucia
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Customer Satisfaction Comment
I have changed address but I have been buying my lenses from you and recommended friends for about 5 years or more now
Submitted by Edna
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Customer Satisfaction Comment
AWESOME....QUICK.........NO PROBLEMS..........LOVED IT...THANKS
Submitted by Kimberlee
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Customer Satisfaction Comment
Great prices & easy to reorder !!
Submitted by Jeannine
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Customer Satisfaction Comment
I am not sure I am confident enough to order again. Even though the prices were wonderful- a deciding factor- not knowing the status of my order or getting accurate, complete, and timely feedback leaves me willing to pay more for confidence.
Submitted by Tom
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Customer Satisfaction Comment
Price was good also.
Submitted by Edward
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Customer Satisfaction Comment
I have used your website to order contacts two times now. It was a very easy process and i received the lenses very quickly. The price was a little less the second time so I am hoping my lenses will continue to get less expensive as times goes on. I will continue to use AC Lense as long as the price is competitive.
Submitted by Sue Ann
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Customer Satisfaction Comment
Ordered my lenses on a Saturday morning and they were delivered by Tuesday. I saved over $40 compared to my Dr. Office. You guys are GREAT!
Submitted by Christopher
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Customer Satisfaction Comment
There was a substantial savings. Couldn''t beat it any where else. Great service and timely shipment. Thank you.
Submitted by Joseph
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Customer Satisfaction Comment
All good with the service and the products.
Submitted by Jean
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Customer Satisfaction Comment
great service!! received when expected, better than ordering them from your doctor, cheaper and delivered to your door!!
Submitted by Ebony
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Customer Satisfaction Comment
Best online service I have ever bought from. Quick service, delivery and accuracy all deserve 10 for excellent.
Submitted by Elva
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Customer Satisfaction Comment
Very fast, great prices, great service!
Submitted by Vickie
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Customer Satisfaction Comment
Very satisfied with AC Lens.
Submitted by John
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Customer Satisfaction Comment
Good, prompt service. Fair/reasonable shipping times and costs, easy to use/navigate website.
Submitted by Steve
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Customer Satisfaction Comment
Great service, great price! Thanks AC Lens.
Submitted by Linda
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Customer Satisfaction Comment
The process was simple and we had the contacts within a few days of placing the order. We will order again from AC Lens.
Submitted by Whitney
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Customer Satisfaction Comment
I love to buy my lens from AC Lens because you are a Market America partner store!
Submitted by Joanne
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Customer Satisfaction Comment
Very satisfied
Submitted by Allen
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Customer Satisfaction Comment
Keep up the good work and your customer service is great.
Submitted by T. Divison
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Customer Satisfaction Comment
I would like the opportunity to buy (or get as a free sample together with large orders :-) a single lens of other brand/power for testing purposes. B.R. Henrik Bendsen ..,a happy overseas customer for decades!
Submitted by H. Bendsen
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Customer Satisfaction Comment
Perfect! Not sure how you do it. The prices are better than Sams Club and THAT is all I care about!
Submitted by T. Janiga
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Customer Satisfaction Comment
Thank you for your service and your product.
Submitted by T. Sanzenbacher
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Customer Satisfaction Comment
I received my lenses very fast!! Thank you, good job. Maybe just one suggestion : the packet with lenses wasn't closed very well so everyone could have taken them from it!! Fortunately all lenses were inside but package could be closed better for the security (the neighbors etc). Thank you.
Submitted by V. Honzikova
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Customer Satisfaction Comment
Great service, very easy to order on line, wonderful prices, quick turn around time in getting them shipped. Thank you so much.
Submitted by K. Anderson
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Customer Satisfaction Comment
Your staff kept me well informed of some issues that came up during the ordering process. They quickly resolved the issues to my complete satisfaction.
Submitted by A. Skaar
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Customer Satisfaction Comment
I enjoy the cost and the fast delivery AC Lens has to offer.
Submitted by R. Christie
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Customer Satisfaction Comment
Great communication throughout transaction, easy process with rx and fast - great overall. Thanks and I'll be back!
Submitted by A. Trenaman
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Customer Satisfaction Comment
AC Lens provides a great service, the best price, and friendly reminders to reorder!
Submitted by J. Zimmerman
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Excellent experience
Ordered my contacts on Saturday at 11:40am. Received notification my order had shipped at 3:20pm same day. Received my contacts in Monday's mail! love that instant gratification! I will definitely reorder and recommend!
Submitted by Michelle K
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Customer Satisfaction Comment
price, shipping cost, speed of delivery are all vital components of a re-order. also, i think multiple repeat orders should generate price break every so often. many thanks.
Submitted by C. Coston
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Customer Satisfaction Comment
Great prices and fast shipping. Got my order is 3-4 days.
Submitted by E. Mei
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Never buy from anywhere else!!
I bought my son a pair of prescription goggles from AC Lens and when his prescription changed, I switched to Swim Outlet, due to the price. Boy, was I sorry. The second pair broke within one week, the quality was inferior to AC Lens and I had the most difficult time attaching the nose-piece. In fact, I went through 3 of them. I finally gave up. It wasn't worth my time. I went back today to order from AC Lens--the exact first pair I got my son. My son thanked me for getting him the pair that he wanted. Believe me, the pair from Swim Outlet was $7.95 versus $29 from AC Lens, and I will continue to shop with AC Lens.
Submitted by Always a loyal customer
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Great service & great staff. They work with you & whatever problems that occur! Thanks Guys!
Submitted by K. A.
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Customer Satisfaction Comment
AC lens is affordable and speedy. I always receive my contacts within a 3-4 days of ordering.
Submitted by J. Martinez
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Customer Satisfaction Comment
Ordering from you was fast and easy, and was far cheaper than buying my lenses direct from the optometrist, and about $4 cheaper per box than the company my Dr. recommended I order from. I will order gain from you all for sure!
Submitted by D. Privitera
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Customer Satisfaction Comment
Your customer service was excellent, and my order came faster than I anticipated. Well done!
Submitted by R. Leifur
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Customer Satisfaction Comment
Have ordered from AC Lens for several years. Have always been extremely satisfied with service, attention to details, customer relations and speed of delivery. Prices seem fair.
Submitted by C. Sevelowitz
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Customer Satisfaction Comment
The overall shopping experience was good and the turn around time even better if I didn''t have so many problems trying to fax my prescription to you.I was however dissatisfied with my purchase of the contact lens travel bag..as soon as i pulled the zipper...it fell apart(the zipper that is,not he bag) and i cant send it back because I am living in a different country and the shipping charges to return this defective product would be more to me rather than just trying to get it fixed myself.Anyways I will definetly order again and I always recommed others to this site.great overall experience despite few shortcomings here and there!
Submitted by J. Stewart
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Customer Satisfaction Comment
unsure as to exactly how many days it took to receive my order, but i think it was 3 or 4 days. regardless, i received my order earlier than i expected. i have already recommended ac lens to two people and shared the ac lens facebook page on my FB profile. i am already thinking of placing another order and getting colored lenses this time! i am extremely pleased with the availability, pricing and selection that ac lens has, not to mention the expedient service!
Submitted by S. Spies
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Customer Satisfaction Comment
please let me know first while placing order the need for the prescription
Submitted by K. Wright
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Customer Satisfaction Comment
Everything worked extremely well and I was able to make my selection on the site. When I called 2 different reps...they were both very friendly / helpful.
Submitted by H. Jeff
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Customer Satisfaction Comment
Everything was great except it took FOREVER for the contact lenses to arrive in the mail.
Submitted by A. King
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Customer Satisfaction Comment
I am glad that I found you all on the internet. I really like your contacts. Thank You
Submitted by J. McGeorge
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Customer Satisfaction Comment
It was great - people were very professional and responsible, and my order was sent priority mail so arrived very quickly!
Submitted by S. Drago
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Customer Satisfaction Comment
The entire process of doing business with AC Lens has been excellent.
Submitted by D. Becker
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Customer Satisfaction Comment
The best place i have ever bought lenses!
Submitted by N. Poldrugac
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Customer Satisfaction Comment
Thank you for supporting those of us overseas with an APO address.
Submitted by A. Smisek
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Customer Satisfaction Comment
Let people know upfront the total due or at least let them know about additional changes
Submitted by R. Perris
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Customer Satisfaction Comment
Excellent!Very Happy.
Submitted by K. La Rowe
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Customer Satisfaction Comment
I appreciate the notification to reorder
Submitted by S. Brooks
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Customer Satisfaction Comment
I have been ordering contact lens from AC Lens for almost ten years. I actually first tried with 1-800-Contacts, and there were some issues with them that I gave AC Lens a try. And I''ve never looked back! AC Lens has a great staff that always resolved any problem I might have with lightning fast speed. I have actually recommended AC Lens to any of my friends who was considering purchasing contact lens online. I would say AC Lens is my favorite online retailer of any merchandise.
Submitted by Y. Hsin
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Customer Satisfaction Comment
I received outstanding service and fast delivery. I will definitely reorder from you.
Submitted by C. Emond
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Customer Satisfaction Comment
The re-ordering process was a lot more complex this time--asking Qs about my family doctor etc --it also appeared that I had to re-enter all my details into the required fields again whereas in teh past these popped up already-that''s my moan--overall experience is very good.
Submitted by P. Gillen
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Customer Satisfaction Comment
While pricing is very important, given it''s the same product from any retailer, service and shipping costs are also an important consideration for me. You consistenly beat the competition on price, your service is excellent, and your shipping is free for a year''s supply. I had to call for my daughter''s order and a very helpful person assisted me. I think you have cracked the code on customer service along with atractive pricing. Not many companies can match that. Keep up the great work!!
Submitted by W. Taninbaum
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Customer Satisfaction Comment
I have an astigmatism which makes my contacts more expensive and other places had to order them. I was pleased that AC Lens had them without special ordering and their price was more reasonable then other places. There turn around was Ok as well, I got them in a week or so.
Submitted by M. Evanoff
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Customer Satisfaction Comment
A little bump in the customer service when I inquired about an offered discount, but over all I was very happy with the company and service as I have been in the past.
Submitted by E. Martin
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Customer Satisfaction Comment
This was my first time ordering contacts online, and I am so glad that it was a great experience! AC Lens'' web site was easy to use and easy to order. I will definitely use them again for future contacts!
Submitted by T. Catlin
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Customer Satisfaction Comment
Thanks for being a great company and service provider.
Submitted by E. Luttrell
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Customer Satisfaction Comment
I was really satisfied with my experience with AC Lens. They did a great job and my contacts shipped very quickly, so that was even better. I plan to order from AC Lens again.
Submitted by J. Musil
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Customer Satisfaction Comment
Even though there were some problems getting my prescription information, AC Lens diligently worked with me and the Doctors office to get everything resolved. Thank you for the excellent service!
Submitted by D. Ried
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Customer Satisfaction Comment
I''m very impressed with the quick and no-hassle process of placing my order. I like you tracking system. Thank you for shipping to an APO address.
Submitted by L. Portillo-Ramos
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Customer Satisfaction Comment
make your prices the cheapest around, they will come....
Submitted by E. Joubert
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Customer Satisfaction Comment
Easy, fast, effecient. Thanks!
Submitted by M. Foster
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Customer Satisfaction Comment
Order arrived super fast :)
Submitted by K. Mckeowen
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Customer Satisfaction Comment
great service, got my lenses just days after ordering. keep up the good work. will order again in the future and hoping for the same great service.
Submitted by S. Nagy
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Customer Satisfaction Comment
I was surprised at how quickly they contacted my optometrist to confirm my prescription. I live overseas so I was surprised at how fast they got here.
Submitted by C. Barnett
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Customer Satisfaction Comment
It was an excellent transaction. Thank you very much.
Submitted by L. Melton
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Customer Satisfaction Comment
Decided to order online partly for price reasons and mainly because contacts ordered from optometrist the last 2 times took an inordinate amount of time to be delivered. So much so that I had to mail them myself to my college son. Very happy w/AC Lens.
Submitted by P. Kilkenny
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Customer Satisfaction Comment
My account has 2 people with 2 prescriptions on it but your personnel who fill the orders seemed to have a problem because the account was in one name and I was only ordering for one of the two people whose prescriptions are on the account. This caused a delay in processing. I''m not quite sure why they couldn''t see both prescriptions on the account. Both prescriptions were from the same doctor. It just seems like it shouldn''t have been that hard to figure out.
Submitted by H. Clapp
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Customer Satisfaction Comment
I always recieve my order on time from AC Lens and they keep me up to date about my order and the status of the order!!! BEST CONTACT RETAILER EVER!!!! I will keep using AC Lens as long as the service and prices stay the same!!!
Submitted by A. Green
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Customer Satisfaction Comment
I recommend AC Lens to anyone who is looking for contacts at an affordable price. The convenience of ordering and having them delivered to my home is another big plus.I highly recommend AC Lens!
Submitted by P. Gagnon
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Customer Satisfaction Comment
Service was faster than I expected. Very efficient. use my comments, not my name
Submitted by M. Judge
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Customer Satisfaction Comment
very good service
Submitted by T. Owens
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Customer Satisfaction Comment
Great Service and Prices! Thanks!
Submitted by M. Cetti
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Customer Satisfaction Comment
This was my first time purchasing prescription contacts online and I am very satisfied with my process through the purchasing of my lens on AC Lens. Thank you! Definitely will order more lens here in the future.
Submitted by J. Pham
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Customer Satisfaction Comment
DELIVER ON TIME IF I PAID FOR DELIVERY!! WHERE DO I ENTER MY DISCOUNT CODE??? see that''s what I''m talking about!! SVSAV1
Submitted by L. Dykes
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Customer Satisfaction Comment
I got the site from 39dollarglasses.com and I am very happy with the order. It was so easy to chooses the lenses, upload the prescription then place the order, it all took less than 10 minutes! Thank you so much for providing an excellent product and excellent service!!!
Submitted by J. Moro
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Customer Satisfaction Comment
clean service and good prices -- glad I searched you out.
Submitted by A. Chase
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Customer Satisfaction Comment
clean service and good prices -- glad I searched you out.
Submitted by A. Chase
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Customer Satisfaction Comment
I am pleased with my lens but not too happy about the extra 18.00 which I had to pay to get the package out of the post office
Submitted by L. Mulholland
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Customer Satisfaction Comment
Excellent service. Quick delivery and competitive pricing.
Submitted by A. Soto
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Customer Satisfaction Comment
You did a great job for me and thanks.
Submitted by J. Steinback
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Customer Satisfaction Comment
very good
Submitted by H. Horton
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Customer Satisfaction Comment
I appreciate that my order was processed and shipped quickly. i also appreciate communication when the order is shipped so that I know to watch for it. Thank you
Submitted by T. Palmer
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Customer Satisfaction Comment
Yery impressed with the speed and accuracy of placing this order. Also happy with the price.
Submitted by K. Dowling
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Customer Satisfaction Comment
Have always recieved very prompt and reliable service from you
Submitted by G. Stevens
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Customer Satisfaction Comment
ACLens was outstanding the turn around time from the moment I ordered was incredible. I am very satisfied w/both of my oreders and will definitely be doing all my contact ordering from this website. I have already told all my family and friends about ACLens. In my opinion you guys are AWESOME!!!!!!!!
Submitted by Y. Ortiz
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Customer Satisfaction Comment
Great experience. Confirmation that it was shipped within hours of ordering and received 2 days after ordering. Great experience. Thank you.
Submitted by T. Vanden Heuvel
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Customer Satisfaction Comment
The delay in delivery was a postal strike...not your problem..When I emailed customer service ,I got an immediate response and a willing to replace the order if it has not come in a few more days...much appreciated..Thanks
Submitted by S. Finkelstein
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Customer Satisfaction Comment
I always ordered lens more than one box but I alway get only a case per order. I think aclens should give me case as many as boxes I order. But good price for Freshlook lens and also ability shipping.
Submitted by Z. Siripongsanuwat
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Customer Satisfaction Comment
My purchase was quick, easy and delivered in a timely manner. Thanks for your help!! Sherry
Submitted by S. Gamblin
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Customer Satisfaction Comment
Discounts, coupons, and Free Shipping are all factors for choosing a contact lens supplier. ACLens has repeatedly won my business because they meet those criteria and exceed my expectations with super fast delivery and the inclusion of a free contact lens case upon request. I greatly appreciate you all! Thank you.
Submitted by L. Scalzo
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Customer Satisfaction Comment
Very satisfied with the price (twice cheaper than at my doctor''s) and super fast free shipment.
Submitted by T. Danusevska
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Customer Satisfaction Comment
Im very happy,with the experience at ac lenses. this is my first time on life ordering lenses thru internet ,I will keep it !!! Thanks,Ac lenses. I will keep on touch!!
Submitted by V. Paz
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Customer Satisfaction Comment
My initial order experience was a good one. AC customer service continually kept me advised of order status, any roadblocks encountered,and offered options for completion of order. Very safisfied with initial order. Plan to place next order in approximately five (5) months.
Submitted by T. Mattingly
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Customer Satisfaction Comment
Great experience. I will definately make future orders.
Submitted by M. Gattrell
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Customer Satisfaction Comment
This is the easiest, best, and most cost effective way of ordering lenses! Thank You!!! Jan
Submitted by J. Carr
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Customer Satisfaction Comment
no problems ---fully satisfied
Submitted by L. Timms
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Customer Satisfaction Comment
exelent product,price and professional shipping and handling
Submitted by X. Zulbeari
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Customer Satisfaction Comment
I think you must find more quickly and cheaper delivering method for us. Normally I pay postal fee almost one lens cost.
Submitted by F. Karahan
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Customer Satisfaction Comment
Even though I''d like to say I''m a loyal customer regardless of price, I can''t. I compile a list of "legit" choices, then I search for coupon codes. The cheapest wins. So far, all the contact lens places have done a great job. I wonder if there are all fulfilled from the same place?
Submitted by A. Chen
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Customer Satisfaction Comment
haven''t tried the contacts yet. Still using my last pair from last prescription.I didn''t have any problems ordering, they were very helpful with my prescription and details about price. all went well! Thank you.
Submitted by Z. Weatherhead
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Customer Satisfaction Comment
I was not able to reach a representative for service nor was I able to put in the discount code on the system.
Submitted by D. Ford
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Customer Satisfaction Comment
your website was the only one that offered a rebate on my contacts...I even cancelled my order from a company that I had used last year. Thank you!!!
Submitted by J. Haas
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Customer Satisfaction Comment
i couldn''t have asked for more prompt service and immediate responses to my questions. they were above and beyond my expectations, and pricing was also good. like i mentioned, i just wish they carried a little larger size. but i am so impressed by their immediate responses to my questions and extremely fast service. i received lenses faster than they said would be delievered. great job, and extremely courteous.
Submitted by J. Sitterlet
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Amazing prices, quick service
This is my second year using ACLens and I will never use another contact lens carrier. They beat out any other prices both online and in store. I ordered my contact lenses on a Friday afternoon and got the free standard shipping and received my lenses on Monday afternoon! I was so pleased with the great customer service and the quickness my order was processed.
Submitted by Jennifer M.
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Customer Satisfaction Comment
Very satisfied with your team. However, I would like to see a somewhat less bulky packaging when delivering the Contacts. Perhaps a padded envelope would do for the 4 boxes of lenses I usually purchase. Thanks.
Submitted by R. Roy
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Customer Satisfaction Comment
AcLens has outsranding service and you receive your lenses in a timely manner. Only one suggestion I would make is that I wish they carried more selections of parameters for their lenses. I seem to have rare parameters and I can''t find the exact match to my prescription.
Submitted by M. Baltikas
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Customer Satisfaction Comment
I got my contacts a while ago but if i recall correctly the shipping was high, it costs 4.95 usps priority so like i said if i remember correctly i paid about $15.00 for shipping, that is just to much, i ship 1 pound items all the time on ebay so i am familiar with shipping processes, (Charge- correct Shipping) Please..
Submitted by n. evans
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Customer Satisfaction Comment
Good service
Submitted by S. Chellapermal
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Customer Satisfaction Comment
Not the least expensive option, but close to it. Very satisfied with website, communication, shipping, etc.
Submitted by R. Kanner
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Customer Satisfaction Comment
Customer service emailed me immediately and I provided them with the correct phone number. The issue was resolved very quickly and my prescription was confirmed by the next day.
Submitted by S. Miller
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Customer Satisfaction Comment
As a Canadian customer, it will be very beneficial to know whether the rebates that are being advertised are applicable to us or not.
Submitted by N. Sarhangpour
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Customer Satisfaction Comment
Customer service was very helpful. The prices are very good. Fast delivery time.
Submitted by M. Jacques
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Customer Satisfaction Comment
You need to train your CSRs to be empatheic and sensitive to customers, ewspecially when you are screwing with the customer''s money.
Submitted by T. Deal
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Customer Satisfaction Comment
It will be better if there was an obvious place to add discounts or coupons as oposed to add this in the comment section.
Submitted by E. Hanania
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Customer Satisfaction Comment
Extremely satisfied with my order! Contacts shipped out right away without any problems and at a great price! Will definitely recommend to friends and family!
Submitted by K. Majors
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Customer Satisfaction Comment
Im satisfied. I recommend ACLens to anyone that needs contact lenses.
Submitted by A. Faria
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Customer Satisfaction Comment
Everything was wonderful; the prices, the speed, the accuracy, the follow up. I was impressed. The only thing, that is no longer an issue, is that for that first order I had not know where to place the discount code & until I received the confirmation email I did not know if it was correctly deducted. It was correctly deducted & know I know where to place it now going forward.
Submitted by S. Berns
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Customer Satisfaction Comment
I have already referred 2 friends. The prices, no shipping fees and ease of using flexible spending credit card were all factors with me being a return customer. Thank you Terry
Submitted by T. Chamberlain
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Customer Satisfaction Comment
This was my first time ordering my contact lenses through AC Lenses and it definitely won''t be the last. I really appreciate how fast your response time is and how fast the delivery was! Excellent! Thank you so much.
Submitted by J. Nelson
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Customer Satisfaction Comment
Extremely happy, wish that you guys receive optum health vision, but did not ask.
Submitted by G. Zapata
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Customer Satisfaction Comment
None, you guys are doing great..............
Submitted by K. Weldon
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The best service
I had a great experience with my last order. Not only I always get a surprising gift with my order (a contact lens case, for example), but I also receive my order in shorter time than stated during ordering procedure. Products are of the best quality and always with a long expiry date. Thank You.
Submitted by Nihad
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Customer Satisfaction Comment
Was very happy with the way customer svc. handled my email regarding my questions. Thank you
Submitted by R. Narozny, Jr.
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Customer Satisfaction Comment
I will definitely be buying from AC Lens again!
Submitted by E. Ueda
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Customer Satisfaction Comment
Great experience.
Submitted by M. Zidich
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Customer Satisfaction Comment
I ordered product on a holiday weekend - received it in extremely quick time. Wouldn''t hesitate to order from here again.
Submitted by C. Brunelle
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Customer Satisfaction Comment
we are very happy with the service we received. we have tried other companies and found that they don''t give the service or care that you do.
Submitted by F. Gise
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Customer Satisfaction Comment
I''m very pleased with my experience buying at ACLens. The price is great compared with Brazil, even with the shipping costs, and the time to receive my order here in Brazil was excellent, but must of all, as you declare a lower value outside the package, I have not been taxed by the brazilian customs. My only recommendation is that you should offer hybrid lens. Definitely gonna buy again!
Submitted by J. Ruiz
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Customer Satisfaction Comment
The staff needed to call me to confirm my Dr''s phone #, they were extremely prompt and very nice. I greatly appreciate such service!!!
Submitted by K. Day
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Customer Satisfaction Comment
some rebates on shipping fee would be apreciated
Submitted by P. Frenkiel
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Customer Satisfaction Comment
Input a new shipping address. However, contacts were mailed to the billing address
Submitted by M. Sanders
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Customer Satisfaction Comment
Prompt, pleasant service and quick delivery. All good. (You can use my testimonial, but just "Bob F.", and no other info please.)
Submitted by R. Freedman
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Customer Satisfaction Comment
So far, so good! I will be adding this website to my facebook and telling my friends about the excellent & quick service you provide.
Submitted by S. Bryant
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Customer Satisfaction Comment
Im very satisfied and will order again, I recieved the contact len''s very quickly,all had to do was get on line and reorder and it didn''t take long at all,3 minutes on line and I was all done,and in a few short day''s i had my contacts and my order was correct. Thank You...
Submitted by S. Rowe
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Customer Satisfaction Comment
I will continue to order from you as long as I can find a 10% off coupon such as COUPONCABIN. Thanks for great service and low price!
Submitted by A. Lam
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Customer Satisfaction Comment
Great service & fast shipping. No problems and great, consistent communication
Submitted by M. Molloy
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Customer Satisfaction Comment
I order from you because you are a Market America partner store and I received 2% cash back on my order.
Submitted by B. Bogenschutz
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Customer Satisfaction Comment
Your customer service / response time is AWESOME! I ordered lenses w/ a stronger prescription. Since this represented a change, I got an email saying shipment would be delayed till you could verify the new script w/ my eye doctor....or I could fax the new script to your attn. I no longer have a fax machine, so I figured, what the heck, you''re so quick, I''ll let you do it. NO DOWN TIME at all.....still rec''d same day shipment! GREAT! You guys do a great job, thank you.
Submitted by J. Forney
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Customer Satisfaction Comment
Nice job!
Submitted by j. Pistrang
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Customer Satisfaction Comment
I only order from you as you are the best out there.
Submitted by C. Rodriguez
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Customer Satisfaction Comment
Good service which I have been using for several years. Good that you ship internationally. Good prices. Reliable and fast dispatch with confirmation emails. A previous time when I had a problem with my order customer service was good.
Submitted by E. Guni
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Customer Satisfaction Comment
Very simple and fast!
Submitted by K. Konesky
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Customer Satisfaction Comment
Great service and fast!
Submitted by K. Konesky
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Excellent service as always
I have to say that AC Lens has the best and fastest delivery service I have experienced with online ordering. It never fails to get my contacts within the next business day and it's still cheaper than ordering with my eye physician. I would highly recommend them to anyone. Thanks!!
Submitted by Tracy
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Customer Satisfaction Comment
everything was great
Submitted by C. Valentine
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Customer Satisfaction Comment
I love getting my contacts through the mail. No hopping into the car to make an extra trip to pick them up.
Submitted by C. Brannon
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Customer Satisfaction Comment
Great experience! Would def use again. Hadn''t heard of AC Lens but after a BizRate search and testimonials I was sold. So glad I used AC Lens!
Submitted by L. Franke
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Customer Satisfaction Comment
very easy to order. good price.
Submitted by R. Wan
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Customer Satisfaction Comment
The lowest price out there, shipping was quicker than I thought, and I ended up paying more than half what I would pay in Norway.
Submitted by K. Litleskare
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Customer Satisfaction Comment
Excellent prices! Exceptional Service
Submitted by J. Belmonte
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Customer Satisfaction Comment
I was extremely happy with AC Lens - the price for a years worth of contacts were a full $50-100 less than that of your competitors. In addition, there were no problems verifying my prescription, and my contacts arrived three days after I purchased them - even though I only ordered regular shipping. My best experience yet buying contacts!
Submitted by J. Jasinski
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Customer Satisfaction Comment
Good Price, Fast Service
Submitted by J. Mainville
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Customer Satisfaction Comment
I had a wonderful experience! Not only do you have the best prices but the customer service and delivery time are 2nd to none!
Submitted by C. Woodward
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Customer Satisfaction Comment
I was definitely impressed with the fast service.I ordered my contacts thursday night and I received them monday morning! Thank you!
Submitted by v. triana
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Customer Satisfaction Comment
Smaller packaging would be nice.
Submitted by R. Roy
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one if the best purchasing online experience i've ever had!
AC lens' prices, compared to other sites, are really impressive, they came on time, but what really won me over is when I called in to track my order they were genuinely friendly and so helpful! I will definitely be using their company again!
PS: The Focus Softcolors are very nice and subtle! My eyes are naturally a deep blue so i was a little hesitant because they're for light eyes but the evergreen look natural. I highly recommend them as well!
Submitted by Angela
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Customer Satisfaction Comment
Great and quick service everytime I order. Thank You
Submitted by D. Hayes
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Customer Satisfaction Comment
Call the doctor when prescription not lisible. do not email to the customer and delay the order.
Submitted by J. Spiliadis
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Customer Satisfaction Comment
Thank you so much for the easy ordering processing (including listing the fax number for scripts), the price of the lenses and shipping (much lower than other competitors!!!) and the quick processing and shipping! I will DEFINITELY order from you again and refer my friends and family to you! Thanks!
Submitted by C. Baccus
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Customer Satisfaction Comment
I have been shopping with ACLens for almost 10 years and have been very satisfied.
Submitted by R. Ung
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Customer Satisfaction Comment
There is not much to add ! You do a great job, make it easy and simple to order lenses at a reasonable price, what else could you ask for ???
Submitted by P. Grau
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Customer Satisfaction Comment
Extremely fast service. I can''t remember how quickly I did receive the lenses but it was much faster than I expected.
Submitted by L. Vincze
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Customer Satisfaction Comment
Lowest prices I could find on my contacts. I was pleasantly surprised when I opened my mailbox to find that they had arrived 1 day after I received the email that they had been shipped...that''s fast. I will definitely order from here again!
Submitted by M. Hoel
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Customer Satisfaction Comment
I really appreciate that you ship to APO and QUICKLY! Thank you!
Submitted by C. Wong
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Customer Satisfaction Comment
Love your service.
Submitted by J. Lambert
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Customer Satisfaction Comment
I refuse to order from Costco any more even though they are slightly less expensive, because their customer service sucks, and it takes forever to get my lenses. I ordered from another online service last time and THAT took forever to get the lenses. YOU shipped them immediately and they were easy to order.
Submitted by B. Skinner
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Customer Satisfaction Comment
Fastest turnaround time on any online purchase that I''ve ever made - even with standard shipping used! I could not be more delighted with the service offered by AC lens. Great prices, great website to navigate, and excellent customer service.
Submitted by R. Rodenhiser
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Customer Satisfaction Comment
First time I''ve ever used this company and I am glad I chose it. Changes: My contacts dried out quicker or tore in the wind & I had to use a new pair. Good: AWESOME DELIVERY TIME! GREAT PRICE! AND AMAZING FOLLOWUP!
Submitted by S. Bryant
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Customer Satisfaction Comment
Ordering was easy and efficient and I was very pleased that my lenses arrived so quickly! Thank you.
Submitted by M. Jennings
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Customer Satisfaction Comment
Love three left right stickers.simple but helpful. 1800 contacts didn''t supply this. And your prices are better
Submitted by J. Hardy
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Customer Satisfaction Comment
Your service has been excellent and the best prices too!
Submitted by D. Andrews
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Customer Satisfaction Comment
Extemely quick order processing and shipping. I went to a retail store to purchase the same contacts took over 2 1/2 weeks for them to come in and they were more expensive. Thank you
Submitted by G. Andino
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Customer Satisfaction Comment
I loved the reorder feature! Very convenient and easy to use.
Submitted by S. Zelanka
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Customer Satisfaction Comment
Fast, quick and easy.
Submitted by A. Jacabacci
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Customer Satisfaction Comment
My experience was very satisfying. Job well done.
Submitted by E. Rivera
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Customer Satisfaction Comment
Please provide rebate instructions when the order is being place not after the purchase has been made.
Submitted by A. Jones
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Customer Satisfaction Comment
I am very pleased with my purchase! I received today in Brazil (05/02/2011), thank you. Vinicius
Submitted by V. de Almeida
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Customer Satisfaction Comment
I really like the email reminders that I'm going to be out of lenses soon, or that my prescription is near expiration.
Submitted by J. Mathews
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Customer Satisfaction Comment
Great product! Fast service! Excellent price!
Submitted by S. Ristuccia
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Customer Satisfaction Comment
I am very pleased with my present and previous orders for contact lenses. The good prices are also welcome.
Submitted by P. Lediner
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Customer Satisfaction Comment
I hadn''t heard of this company prior to this order. My eye doctor suggested I look for my lenses on your site. The lenses were FAR less expensive on your site, and they''re the same exact ones. I have a new favorite! Thanks for a great product, great service & outstanding customer service reps!
Submitted by D. McCleary
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Customer Satisfaction Comment
I had been a regular customer of Coastal Contacts, but they would not give me the same price previously paid, So I searched the internet and chose you. Your price was by far the best and the service was prompt and kept me informed of each step of the process. Thanks.
Submitted by D. Klunk
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Customer Satisfaction Comment
keep your prices low.
Submitted by S. Hoard
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Customer Satisfaction Comment
very easy to do business
Submitted by T. Moreland
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Customer Satisfaction Comment
I never get your coupons when I need them. You always send them at the wrong time and they''re expired by the time I reorder. Your costumer service is great though. The order before last my shipment was lost in the mail and they got me another out right away thank you for your hard work.
Submitted by B. Maratea
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Customer Satisfaction Comment
I absolutely loved the high level of customer service that was provided to me from my point of purchase until receipt of my order. Thank you AC Lens!
Submitted by J. Sanford
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Customer Satisfaction Comment
great experience will definitely purchase again.
Submitted by S. Auzenne
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Customer Satisfaction Comment
I am very impressed not only with the very competitive pricing but also the speed of delivery and the responsive emailing..Main factor is always keep customer informed and up to date with the order progress.Great job! AC Lens does all that. I have recommended AC Lens to quite a number of lens wearers.
Submitted by M. Neitzel
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Customer Satisfaction Comment
Shipping costs to EU is so high at this very moment. Why?
Submitted by M. Bidlas
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Customer Satisfaction Comment
It is the internet. It is easy. Haven''t had to use your nasty? customer service people.
Submitted by J. Wiecks
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Customer Satisfaction Comment
is very easy to order since you have all my info there and always have lenses in stock
Submitted by J. LEMUS
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Customer Satisfaction Comment
aclens offers contacts at a great price-they confirm my prescription quickly, effortlessly and shipped to my home with great speed:) Love the service-I won''t go elsewhere! Thank you!
Submitted by R. Brooks-Kinney
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Customer Satisfaction Comment
The service is excellent
Submitted by C. Garzon
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Customer Satisfaction Comment
I would definitely recomend AC lens to anyone I know, the service I have received over the past 3/4 years has been efficient and reliable and the prices are ridiculously low
Submitted by A. Cooper
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Customer Satisfaction Comment
Liked the immediate response on Monday after I had placed my order on the weekend that everything was already in the mail. Also liked that I could place order on-line but still fax you immediately the prescription. Your internet site was easy to use and gave good explanations of how things needed to be done.
Submitted by Z. Balsara
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Customer Satisfaction Comment
AC Lens delivery of my contact lenses was exceptionally quick. Thank you for the prompt delivery, as I received my lenses in 3 days.
Submitted by R. Gjertsen Jr
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Customer Satisfaction Comment
Wonderful. This was my first order, you did everything right and I will order again. So will my family and friens
Submitted by K. Green
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Customer Satisfaction Comment
Very fast and easy to order! Thank you!
Submitted by J. Vandergoot
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Customer Satisfaction Comment
Extremely happy with my choice to order from your company. Good work!
Submitted by F. Baccay
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Customer Satisfaction Comment
I would like to know that I was dealing with an honest company.
Submitted by J. Johnson
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Customer Satisfaction Comment
The only thing I can say is that the checkout page didn''t show my free shipping discount until after I submitted my order, which made things confusing. The customer service representative assurred me that after I confirmed my order, I would see the discount, which I did.
Submitted by R. Meyer
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Customer Satisfaction Comment
I live in Switzerland. Therefore it takes 20 days or more to receive the lenses. But as I order for a long time the lenses a long time with AC lenses I know that. We have also to pay custom duties for about CHF 26.-- to the postman who brings the parcel. But in Switzerland the lenses are very expensive and I am very satisfied with the price from AC lenses
Submitted by Y. Frei
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Customer Satisfaction Comment
Good work, comrades!
Submitted by M. Ushanov
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Customer Satisfaction Comment
There are definitely other factors that are important to me when ordering lenses but price is something I need to watch. Your site was recommended to me by a friend and I was very happy with my order as well as speed of service. I just advised my son to order through this site and save himself close to $75 like I did!!!! Thank you muchly!
Submitted by R. Tischer
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Customer Satisfaction Comment
I am very satisfaction with your service. Thank you.
Submitted by A. Godunova
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Customer Satisfaction Comment
Overall I was quite satisfied with my purchase; my brand was available, the shipping was fast and the prices were reasonable.
Submitted by S. Harris
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Customer Satisfaction Comment
I loved how you could pay with PayPal and BillMeLater as well as regular Credit cards.Very convenient, in my case, to have other options. Plus my prescription is rather strong so you also having it was a BIG deal for me. Thanks so much!
Submitted by L. Fawcett
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Customer Satisfaction Comment
I was extremely impressed with the quick turnaround and delivery of my lenses. Your site was user friendly.
Submitted by C. Cassidy
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Customer Satisfaction Comment
I got a great price, fast delivery, and no hassles. What else can you ask for! Thanks!
Submitted by C. Goss
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Customer Satisfaction Comment
Hard contacts are difficult to find & I appreciate that with AC it''s no problem to get them quickly and reasonably.
Submitted by J. Rzeszutko
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Customer Satisfaction Comment
I was extremely upset to get e-mails giving me discounts towards the purchase of Focus Progressive Lenses, only to find they had been discontinued. Having purchased Focus Progressives from your company since 2003, I expected you to advise me in advance so I could stockpile. Unfortunately for me, that was not the case, and I''m stuck with a lens I consider inferior.
Submitted by R. Moore
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Customer Satisfaction Comment
Very satisfied with lens and timely delivery!
Submitted by M. Greene
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Customer Satisfaction Comment
first buyer, extremely satisfied. you beat all other prices by 30% and the delivery was very timely. Thanks you.. you have a very satisfied customer. I will tell everyone. I have already told my opthomologist, who is now recomending your site to her patients.
Submitted by J. England
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Customer Satisfaction Comment
Like the reminder notices. Helps me stay on top of my lens. A factor my eye doctor likes very much as well.
Submitted by A. Vargas
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Customer Satisfaction Comment
THE SHIPPING WAS FAST, THE PRICES WERE GREAT, AND THE OVER ALL SERVICE WAS SUPERB!!
Submitted by C. Morales
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Customer Satisfaction Comment
great place to shop for contacts
Submitted by J. Lyons
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Customer Satisfaction Comment
Your service team was wonderful in getting me the lenses I needed after I broke one just before a trip.
Submitted by E. Lusher
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Customer Satisfaction Comment
AC Lens price before any CIBA rebate was cheaper than Wal-Mart/1-800 Contacts after their supposed discount and CIBA rebate. AC Lens was $44/box Wal-Mart was $60/box.
Submitted by T. Loren
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Customer Satisfaction Comment
Excellent and Fast Service. I am well pleased!
Submitted by S. Chandler
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Customer Satisfaction Comment
Thank you, for making the buying process so simple and quick.
Submitted by L. Wilson
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Customer Satisfaction Comment
Very pleased. Good prices. Great sevice. Fast delivery.
Submitted by J. Barbour
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Customer Satisfaction Comment
I sure will order again from your company I am very pleased.
Submitted by L. Casillas
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Customer Satisfaction Comment
Great place, was afraid to order from an online retailer at first. Got my lenses fairly cheap in 3-4 days.
Submitted by E. Tkachenko
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Customer Satisfaction Comment
I''ve ordered through AC Lens a few times now and have always been very satisfied. My lenses are correct and arrive speedily! Plus the prices are great. Thank you.
Submitted by S. Zwonitzer
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Customer Satisfaction Comment
After I placed my order, it said ''waiting for prescription'' even though when I contacted via email your company said it was actually being processed. This had worried me. Otherwise all was fantastic!
Submitted by P. Guthrie
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WOW!!
I have never ordered my contact lenses on line before. I thought I would give it a try. I 'shopped' around on line and heard good and bad about everyone. So then it came down to cost. Not only am I impressed with the cost through AClens, I am also impressed with how they handled my order. I was not expecting them to contact my doctor. But they did - to confirm that my prescription was up to date and accurate!! It turned out that my prescription had expired and AClens would not go through with the order. They did encourage me to get my prescription updated and get beck to them anytime. My doctor extended my presciption. I went back to AClens that day - got by order placed and received my contacts in 3 days!! Keep in mind I have not used them yet. Only because I read that on line orders can take WEEKS to receive. If they are not the prescription I requested, I will get back to AClens. But I do not forsee any problems. AND if I do - I am confident that AClens will make it right!
Submitted by Debby
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Great Experience
This is my first order from AC Lens. I am familiar with the great Acuvue product, but was extremely pleased with the service from AC Lens. Order was exactly as I placed it and the lenses were received before I even expected to start looking for them! It was a wonderful experience and I recommend AC Lens highly! Thank you!
Submitted by Jan Patten
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Customer Satisfaction Comment
This was my first time ordering contacts online and I was a little worried how it would turn out at first. After I did a little research and ordered from you I was very satisfied with the results. Thank You for making it so easy!
Submitted by R. Cooper
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Customer Satisfaction Comment
This websites awesome!! Easy re-ordering options, fast delivery love it!
Submitted by A. Stone
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Great Service!
AC Lens is by far the best company with amazing customer service. I received my hard contact lens last week and realized that the fitting was wrong. This however was an error on my Optometrist part who wrote down the wrong Base Curve numbers. My doctors office re-faxed the correct prescription and the same morning AC Lens worked with me on the phone to fix the issue getting my new contacts out to me right away.
Submitted by anonymous
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Customer Satisfaction Comment
Excellent service, as usual.
Submitted by Z. Gersch
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Customer Satisfaction Comment
I''ve been using AC Lens for several years and every transaction has been great! The prices are unbeatable and the quick shipping is a nice convenience.
Submitted by S. Kahn
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Customer Satisfaction Comment
Price usually draws me to a place and I am willing to wait and give up the other things you guys have it all. I have recommended you to others and I am happy to say they use you also. I have no suggestions at this time.
Submitted by M. Burge
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Customer Satisfaction Comment
Your site is awesome! THANK YOU! We have ordered from you in the past and this time was even better than we remembered. Great savings and the contacts arrived so fast it made my head spin.
Submitted by P. Valero
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Customer Satisfaction Comment
How about a better web checkout interface?
Submitted by V. Wong
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Customer Satisfaction Comment
I''ve ordered from you for years and love your service.
Submitted by D. Wilson
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Customer Satisfaction Comment
Very easy company to work with.
Submitted by T. Silver
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Customer Satisfaction Comment
very fast getting to me
Submitted by D. Staffon
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Customer Satisfaction Comment
Excellent and kind.
Submitted by J. Bechtel
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Customer Satisfaction Comment
I have ordered lenses 3 times from this company. I love the convenience, availability, price point, and excellent customer service. I do and will continue to refer this company to family and friends. Thank you AC Lens!
Submitted by P. Waters
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Customer Satisfaction Comment
Great company....very fast service!! I''ve been ordering from you for more than 6 years and always have been satisfied!
Submitted by M. Poe
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Customer Satisfaction Comment
I am overall pleased w/the service and pricing.
Submitted by P. Lediner
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Customer Satisfaction Comment
Really enjoy the coupons and the great prices and customer service.
Submitted by C. Mueller
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Customer Satisfaction Comment
satisfied customer
Submitted by P. Wineberg
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Customer Satisfaction Comment
You were all so helpful with my order. i had a problem with my shipping address and the post office and your staff took care of it so quickly. i will never buy contacts from any one but you guys! THANK YOU SO MUCH
Submitted by H. Kenoyer
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Customer Satisfaction Comment
The international shipping option is great, the timing of the delivery was very good and I was all in all very happy. The prices are more expensive than on other websites, which is the only reason I might reconsider buying from somewhere else. Otherwise, very happy.
Submitted by G. Paone
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Great Experience!
Fast Service, Exactly What I Needed!!! Good Price! Thank You!!! :)
Submitted by anonymous
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Customer Satisfaction Comment
My delivery took 30 days to reach my house, but the delay is given on behalf of the customs of Brazil. Your company has been nimble in order, taking the product I wanted at a fair price.
Submitted by C. Goncalves Ribeiro Guimaraes
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Customer Satisfaction Comment
I like that the speedy delivery and good prices compared to 1800 contacts
Submitted by Y. Salgado
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Customer Satisfaction Comment
AC does its job well. My suggestion is: Don''t change. Keep up the good work.
Submitted by P. Porrata
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Customer Satisfaction Comment
Wonderful service and great prices. I will be back again to order contacts.
Submitted by R. Dowdy
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Customer Satisfaction Comment
Excellent service - the process was painless and I was delighted to receive my order within a day of placing my order. I''m extremely satisfied. Many thanks for making my shopping experience such a pleasure.
Submitted by S. Chandran
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Customer Satisfaction Comment
I am very pleased with the service I receive from you. You took my other contacts back when they did not work for my eyes and made the entire process so simple. Frankly, though I normally shop on price for contact lenses I didn''t even check other companies this time because I''m so happy with the service I have received from you.
Submitted by A. Schumacher
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Customer Satisfaction Comment
Very easy to order. Loved having accesories available at the same time.
Submitted by J. Osborne
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Customer Satisfaction Comment
Keep up the good work! looking forward to ordering from you again!
Submitted by H. Byl
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Customer Satisfaction Comment
I am asked to complete one of your serveys after each purchase which I think is rediculous. Please ensure I don''t get them in future.
Submitted by D. Taylor
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Customer Satisfaction Comment
I always get first class service from your team, that''s why I keep coming back. Keep it up!!
Submitted by J. Allen
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Customer Satisfaction Comment
Very Pleased with the Prompt Order and Delivery time to the UK. Regards Kevin Mills.
Submitted by k. mills
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Customer Satisfaction Comment
Thank you again for the impeccable service. I am always amazed at how quickly the contact lens are shipped which is made even better by the fact that your prices beat everyone else. Thanks again.
Submitted by I. Purlantov
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Customer Satisfaction Comment
Competitive prices and great delivery.
Submitted by G. Sullivan
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Customer Satisfaction Comment
You always supply excellent service (and fast!)I would not use anyone else.
Submitted by C. Koppel
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Customer Satisfaction Comment
I was extremely happy with the price of my contacts. Then I realized the costumer service was the best. My contacts came very fast. I was surprised and very happy with everything. Even extra savings on my next order. I couldn''t be happier about the way you took care of my order. I am a very happy customer :D
Submitted by D. Breniser
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Customer Satisfaction Comment
I am extremely satisfied with my purchase in ACLens.Availibility of my brand,prices and I didn''t find hiding fees like others companies.
Submitted by S. Fonseca
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Customer Satisfaction Comment
I liked how fast my contacts arrived as I was almost out! Also liked that the prices were cheaper than The Dr.s Office!
Submitted by S. Taylor
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Customer Satisfaction Comment
I was surprised and impressed at how often I was kept informed of the progress of my order. I received numerous emails at every stage of my order and that was helpful in easing my mind that everything was running smoothly. Especially the emails letting me know that my Rx had been received and approved, and also the email letting me know when my order had shipped. That way I was able to know when to look for the package. This was my first time ordering from AC Lens, and I am very cautious about ordering items online because there is so much fraud. I have already recommended AC Lens to my coworkers and friends, and I look forward to using AC Lens in the future. You now have a custmer for many years to come!
Submitted by K. Hughes
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Customer Satisfaction Comment
The shipping is a little expansive for the weight of the package.....
Submitted by M. Auger
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Customer Satisfaction Comment
Excellent service!!
Submitted by H. Liao
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Customer Satisfaction Comment
I have always had exceptionally fast service with my orders and have recommended AC Lens to many of my friends.
Submitted by S. Day
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Customer Satisfaction Comment
great service , competitive prices, fast delivery keep up the good work
Submitted by A. Mennella
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WOW....Best Price Anywhere and Shipping Fast
Just wanted to thank you guys for an extremly easy ordering process and superb customer service. You have the absolute best price anywhere (store-front or internet). The product almost came as fast as I could get it from the store. I will continue to use AC LENS for future purchases. Thanks again!!!!
Submitted by Tony (Virginia)
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Customer Satisfaction Comment
We have been very happy with the quality of ACLens products and the timeliness of delivery of orders...would definitely recommend!
Submitted by D. Sodergren
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Customer Satisfaction Comment
when there's a problem with the products don't refer us to the manufacturing company since we didn't order from them but from yours.
Submitted by Y. Griffin
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Customer Satisfaction Comment
My first order from your company was great. I will certainly be a repeat customer.
Submitted by S. Bragg
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Customer Satisfaction Comment
Nothing; just continue the excellent service.
Submitted by R. Marti
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Customer Satisfaction Comment
I was trying to figure out where to enter my coupon code when I ordered and could not figure it until I had already processed the order. That should be clearer. That would be something to cause me not to reorder with AC
Submitted by N. Baker
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Customer Satisfaction Comment
Great service, fast shipping to APO address. Will do business again.
Submitted by G. Alexander
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Customer Satisfaction Comment
Overall I am very pleased with my order.
Submitted by E. Bryson Stafford
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Customer Satisfaction Comment
I have been ordering from AC Lens for years now and have always been completely satisfied with the service. Goods arrive quickly and are well packaged
Submitted by G. Ower
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Customer Satisfaction Comment
Over all experience was very good :) Thank you!
Submitted by A. Minnock
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Customer Satisfaction Comment
I am so glad I came upon your website! I have already referred a few friends!
Submitted by S. Dupler
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Customer Satisfaction Comment
They company is fast and efficient. The Products are great.
Submitted by J. Haskell
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Customer Satisfaction Comment
Great online shopping experience. Best prices and quick delivery.
Submitted by R. Gross
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Beats Costco price
I have been ordering from AC Lens for nearly 10 years and cannot ask for better service. Customer service has always been quick to respond to my inquiries and delivery is usually within 5 days. I compared price with Costco and ACLens is cheaper. Keep up the great work.
Submitted by T. Pham
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Customer Satisfaction Comment
Fast shipping and prices were so much better than 1800contacts, which is who I have been using for the last 5 years. So glad I found you guys!
Submitted by B. Vincent
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Customer Satisfaction Comment
I was very impressed with how easy you guys made things. I generally DISLIKE ordering things off the internet due usually not being able to get ahold of anyone that seems to be able to help out. I didn't even have to call you guys for anything. I've already told some people about using you. You were also over 10$ a box cheaper that 800contacts!
Submitted by L. Vaughn
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Customer Satisfaction Comment
Your price was the best that i found on the internet. ACLens contacted my Dr. quickly and i received my contacts very fast. Thank you.
Submitted by A. Mayo
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Customer Satisfaction Comment
This was the first time I ordered on line and w/a company with which I was not familiar. I was extremely satisfied all the way around and plan to use your services in the future. Thank you.
Submitted by P. Lediner
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Customer Satisfaction Comment
thank you so much for fast shpping & sevice :-)
Submitted by A. Mozaffari
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Customer Satisfaction Comment
unbelievable short amount of time for receiving orders...love you guys - faxing the prescription is also very convenient...
Submitted by L. Causo
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Customer Satisfaction Comment
It would be nice if you imformed customers in yhe U.K. about extra charges ( tax and handeling fee)that is charged before getting items.
Submitted by W. Quinn
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Customer Satisfaction Comment
better color changing contacts i use freshlook colorblends now...the blue is great, the green not so good...barely can tell color difference...i have brown eyes
Submitted by a. colvin
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Customer Satisfaction Comment
Overall the experience was great. I was ordering for my wife and ended up using the (-) instead of the (+) because my prescription is (-). The error was caught by the CSR''s and brought to my attention for correction. They also contacted the doctor to verify the prescription before contacting me. E-mail order status was also helpful.
Submitted by C. Ioakim
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Less that a week
I ordered my perscription swimming goggles Friday afternoon and got them on the next Monday! Easy to put together. Then I went swimming. I CAN SEE UNDERWATER! I'm just a pool swimmer, but they worked very well for me. I was worried about the fit. They're just fine on me. P.S. I was encouraged by your Better Business Bureau rating of A+.
Submitted by anonymous
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Swimming goggles
I highly recommend doing business with AC Lens. I purchased swimming goggles for my 9 yr son, and I used some goof off to get the sticker glue off and I ruined the lenses, that we couldn't use the goggles. I called AC Lens and they sent me another pair, with a return label. They didn't have to do that, but they did. They have my business for life. I highly recommend doing business with them and I have told other people about them. This was my son's first pair of prescription goggles and they made such a huge difference. He had so much fun swimming in the ocean looking for sea shells. The whole time saying I can see the sand at the bottom. Seeing his smile is priceless. Thank you AC Lens. YOu guys Rock!
Submitted by Lisa
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Puts my faith back into Customer Service!
I was a little worried about ordering my first time with AC Lens. You never know what you are getting into. But the prices helped me get over my fear. I was thrilled to get an instant email stating that they received my order soon followed by another email stating that my lenses were in stock and ready to ship. The next day the third email came stating that they were on their way! I received both original sealed boxes and a small case as an extra bonus. It is a wonderful experience when everything is as it should be these days. AC Lens, thank you and you have a customer for life. I will tell all my friends and co-workers about you.
Submitted by Angela G
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Wowed!!
I recently started shopping online for my contacts...been wearing them for 15yrs and just recently found out I could order online! Went with another company before I tried AC and was truly disappointed, no live operator, everything was through email, which weren't answered in 3-4 days...terrible!! So I went shopping again hesitantly...found AC tried them and LOVED them!! I will never shop anywhere else..shipping was super fast..kept me aware of the progress the whole time, truly satisfied...Thank you for your excellent customer service!
Submitted by Michelle
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Won't shop anywhere else!!!
Submitted by anonymous
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Service!
I found this site after being unimpressed with the 1-800-contacts site prices. AC Lens is great! Their prices are better than my doctor, 1-800-contacts, and any other place I've seen unless you're buying in insane bulk. I needed my contacts fast, so I sprang for the expedited shipping. I've done this with other sites and then waited 4-7 days while kicking myself for having paid extra, but right after I had my prescription faxed in, my order had shipped! Two days, later, my order was at my door. In addition, I must say I appreciate the tone of this site & their emails. It's apparent that this business is grateful for its customers, and that's the kind of business I want to support.
Submitted by Hilary
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Exceeded My Expectations
I searched the web for an affordable, quality pair of prescription strength swimming goggles. I also needed them in two weeks. I found ACLENS, and was pleased with the price, but amazed at the fast shipping... under 5 business days. Will do business with ACLENS again.
Submitted by David
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Customer Service was Excellent
I tried to order from AC Lens twice - both times there was a problem with my order, no fault of the company, and they called me the very next day to clear it up and get my order processed. Seeing that you never really know when you order on-line, it was a pleasant suprise. I picked them to try because they weren't the "largest" or the "cheapest advertised price" (read added fees), so I thought may be reputable. I live in an adjacent state, so the shipment came quickly.
Submitted by Jill
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I switched over
This is the first time I had ever heard of AC Lens and decided try it out. I'm so glad I did. I used to buy my contacts through that website that is advertised all over the place. Yeah, you know which one I'm talking about. I did a price comparison and saved almost $60 dollars by switching over to AC Lens. And the speed of delivery was amazing. My order shipped out on the 2nd of March and arrived today, March 4th. I am completely satisfied with AC Lens' customer service.
Submitted by Yuliana
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Excellent Service yet again!!
I placed an order with AC Lens and was quite prepared to wait 10 -14 days for International Priority Mail to New Zealand, to deliver my order. To my surprise, when I opened my letterbox this morning, there was my order, - six days later! Yet again I am impressed with the expedient service. Well done AC Lens!
Submitted by Deb
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Very Satisfied
I have to say I used another supplier in the past and your service and price was far better! Very fast and accurate. Thank you and I will tell my friends!
Submitted by K Clark
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Surpassed my expectations!
I am going to be faithful to this company, because they did right by me. Both times, I received my lenses fast, and the orders were accurate. The price was even lower than another popular internet lens retailer, who I shall not name. I am very pleased with AC Lens!
Submitted by anonymous
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Customer Service is TOPS
I was a little leery about ordering my contacts from an online vendor, but with the great prices that were $10.00 a box cheaper than what my eye doctor charges I couldn't pass it up. My Doctor gave me 2 different prescriptions for coloured contacts (I was trying on the demo pairs and then I was going to decide which brand I wanted), well leave it to me to order the wrong ones. Well I emailed them and asked them to cancel the order. Unfortunately they already went out but when I called and emailed customer service the people I spoke to couldn't be nicer they told me what to do and just reject the first order when FEDEX came to my door and they would credit me when they received them. The service is super FAST!!! I used expedited service which I believe is 3-5 days they came in2 2!!! I am certainly ordering from them again!
Submitted by Liz
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The Best Service I've Had....Anywhere
My first experience with AC Lens started off roughly. A few days after my first order, online tracking had informed me that my shipment of contacts was delivered. Perhaps a neighborhood dog ran off with it or it was delivered to the wrong address, but the package was nowhere to be found. I frantically called the shipping company who was less than helpful. Then, I proceeded to call AC Lens. After a simple explanation of my dilemma, the customer service representative apologized for the inconvenience and rushed a new order for me. NO HASSLE whatsoever. The order arrived promptly and successfully the second time. I just placed my second order with AC Lens two days ago, half expecting that the great service the first time was a fluke. I have already received my contacts. Furthermore, the prices here are consistently low. Literally, the best shopping experience and customer service I have ever had, anywhere. Thanks AC Lens!
Submitted by Sarah C
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This is what I call GREAT SERVICE and FAST!
I am fairly new to contact lens wear and have already ordered from two other on line services for contact lenses and my early experiences left me believing one better order in PLENTY of time like at least two weeks minimum before one can expect to receive the lenses. I thought maybe one had to expect slow service if the shipping was free but imagine my surprise when I placed my order Monday night and here it was Wednesday about noon and my lenses are HERE already! No need to pay the much higher doctors office fee to receive them in one or two days! I am very pleased and will use AC Lens for all my future eye care and contact lens needs.
Submitted by AJ
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I recently ordered some contact lenses from you (former lens.com user) that I needed right away. You were the only site I found that not only had the lenses in stock, but you had the lowest price! Your sales people were professional and personable, little or no waiting, and I was treated as if I was your only customer. I got my lenses as promised! Thanks! <br><Br> Now I received an email keeping me up to date in the status of when my lenses will ship! That's what I call customer service! <br><Br> I've been recommending you to all of my optically challenged friends,and an especially a skeptical friend has already given you a try. Needless to say he was very pleased with your service ("It was easier, less expensive, and I got my lenses faster than going to my eye doctor!) <br><Br> I got to say, "I told you so!" Thanks!
Submitted by Jimmy
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I just wanted to let you know that I think you run a fantastic company. I've been ordering my contacts from you for years and, besides offering
great prices, reordering is easy and fast, and your customer support is truly amazing. Everyone I've dealt with through the years goes above and
beyond to ensure that I'm satisfied. I've never had even a neutral experience with you - they are always been positive.
Submitted by Shanna
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ACLens is awesome!
I love this place! Great prices! Great Service!
Submitted by anonymous
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I wanted to let you know how thrilled I am with the ACLens customer service and with the contact lenses that I received yesterday. The communication throughout the entire ordering process was wonderful, and the notifications about shipping were extremely accurate. I couldn't be happier and wanted to let you know.
Submitted by Janet
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You are fantastic! Is there someone I can speak with and/or email to "sing your praises?" I cannot thatnk you enough for doing this! I am currently on hold to place the order, so hopefully this wil all go through today! Thanks again. I owe you one -- big time!
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Great service and easy to order and follow through is great.
Submitted by Joan
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I was leaving on a surf trip and needed contact lens fast. They arrived in plenty of time. Thanks !
Submitted by Brad
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If you will always provide me with the same service, it's just super buying from you.
Submitted by Jeff
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Thank you for all your advice! You have been the best customer service assistant in any company that I have ever had contact with...
Submitted by Agnes
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Keep up the good work, and customer satisfaction. Good job.
Submitted by Donald
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was very impressed, much more than with 1800contacts, who were very disappointing.
Submitted by Kara
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I work for a major online catalog company, and see many great aspects on this site as we have available at work, I would (and have) recommended this site to many of my friends! Keep up the good work! Wouldn't change a thing.
Submitted by Courtney
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Customer Service Comment
Just wanted to drop a note to tell you how great I think it is that with literally two clicks I was able to reorder contact lenses and for a great price. What a time and hassle saver. I was not ready to reorder when your email first came through, but I saved it and the links were still live 4 months later. You have a good thing going and I just wanted to say that I appreciate the way you do business.
Submitted by Matt
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