Facebook Twitter Blog
Buy Contact Lenses Online at AC Lens
We Accept: We Accept Paypal, Mastercard, Visa, Amex, and Discover Credit Cards We Accept Google Checkout We Accept Amazon Checkout We Accept Bill Me Later
ORDER TOLL FREE 1-888-248-LENS (5367)
Shopping Cart Login Order Tracking Shipping Info Help FAQ
 Eyecare Accessories   Reading Glasses   Sunglasses   Contact Lenses 
Free Shipping & Free Returns on Glasses Free Shipping on All Orders Over $99
Shop with Confidence
HACKER SAFE certified sites prevent over 99.9% of hacker crime. Verisign Secure SSL
TRUSTe online privacy certification

ACLens.com Wins A Circle of Excellence Platinum Award For 2008

Date: 9/19/2008
Shopzilla's BizRate Research recognized ACLens.com as a Platinum winner of the Circle of Excellence Awards for 2008. The award signifies outstanding online customer satisfaction.

To become a winner, online buyers completed surveys about ACLens.com - at the Point-of-Sale, and after the delivery of goods - in order to accurately measure the online shopping experience and to monitor the store's post-transaction fulfillment performance.

CLens.com is the only contact lens retailer honored with this prestigious Platinum Award this year. "Being one of the 81 online companies awarded is very important for us," said Dr. Peter Clarkson, CEO of ACLens.com "When consumers are choosing an online company, they should seek out one that has longevity and a knowledgeable staff that can address their needs and concerns. We have been doing that for over 11 years and now we are being recognized because of this."

ACLens.com achieved above industry average ratings in the following areas: Satisfaction Metrics

  1. Overall Satisfaction
  2. Product Selection
  3. Ease of Finding Products
  4. Repurchase Intent
  5. Product Met Expectations
  6. On-time Delivery
  7. Customer Support
The Circle of Excellence Platinum winners are an elite group of online suppliers that consumers can feel confident shopping with, as they must demonstrate consistently superior customer satisfaction on an annual basis. "The increase in winners since the inaugural award year in 2000 has skyrocketed from 20 to a record-breaking 81 merchants in 2008," said Bill Glass, President of Shopzilla, the company that operates BizRate Research. "This growth in 'satisfaction excellence' really speaks to the importance the industry is putting on listening and responding to customer-generated feedback."

About AC Lens: Arlington Contact Lens Service, dba ACLens.com, is a leading online supplier of contact lenses from Acuvue, Freshlook, Focus, and more. Other vision care accessories such as sunglasses, reading glasses, and contact lens solution allows buyers to purchase all of their vision care needs in one location at industry low prices. ACLens.com offers users unique features including un-biased customer product reviews, a quick re-order option, a vision care blog, and the largest contact lens forum online. AC Lens recently was named to the Internet Retailer Top 500 e-tailers for the third consecutive year. For more information, visit www.aclens.com or http://blog.aclens.com.

About BizRate Research's Circle of Excellence Methodology: To qualify for the award, retailers must participate in the BizRate Research Customer Certified Merchant Program. This program allows online buyers to complete surveys at the Point-of-Sale, and after the delivery of goods in order to accurately measure the online shopping experience and to monitor the store's post-transaction fulfillment performance. To win, the merchant's survey volume must be in the top five percent of survey volume from September 1, 2007 to August 15, 2008, and the merchant must achieve a performance rating above the industry average on all seven aforementioned service metrics. BizRate Research's Point-of-Sale and fulfillment monitoring system is free of charge to merchants.

About Shopzilla, Inc: Shopzilla.com is the largest, easiest-to-use and most comprehensive shopping search site on the Web. With an index of millions of products from thousands of stores, Shopzilla empowers shoppers to instantly find virtually anything on sale from anyone, anywhere on the Web - at the best price for their lifestyle. Shopzilla also operates the BizRate research division and consumer feedback network that collects more than one million consumer reviews of stores and products each month. Based in Los Angeles, Shopzilla has sites in the United Kingdom, France and Germany and the company is owned by Scripps Networks Interactive Inc. (NYSE: SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more. For more information, please visit www.shopzilla.com.

View/Print PDF Article

Back to Press Center



If you are having any unexplained eye discomfort, watering, vision change or redness, remove your lenses immediately and consult your eye care professional before wearing your lenses again. All information, articles, photos, images, logos, and content Copyright AC Lens 1996 - 2012.
We Accept Paypal, Mastercard, Visa, Amex, and Discover Credit Cards We Accept Google Checkout We Accept Amazon Checkout We Accept Bill Me Later
Customer Service
Ordering Contact Lenses
Reordering
FAQ
Privacy
Help
Shipping Info
Order Tracking
Returns
Corporate Info
About AC Lens
Contact AC Lens
Press Center
Affiliate Program
Find Products
Sitemap
Lens Catalog
Accessories
Glasses
Reading Glasses
Sunglasses
Community
Contact Lens Blog
AC Lens on Facebook
AC Lens on Twitter
Contact Lens Forums
Contact Lens Coupons
Contact Lens Health
Testimonials
BizRate Customer Certified (GOLD) Site - ACLens.com Reviews at Bizrate HACKER SAFE certified sites prevent over 99.9% of hacker crime. TRUSTe online privacy certification Better Business Bureau Online Reliability Seal 30-Day Guarantee STELLA Service - Excellent