The Best Service I've Had....Anywhere

My first experience with AC Lens started off roughly. A few days after my first order, online tracking had informed me that my shipment of contacts was delivered. Perhaps a neighborhood dog ran off with it or it was delivered to the wrong address, but the package was nowhere to be found. I frantically called the shipping company who was less than helpful. Then, I proceeded to call AC Lens. After a simple explanation of my dilemma, the customer service representative apologized for the inconvenience and rushed a new order for me. NO HASSLE whatsoever. The order arrived promptly and successfully the second time. I just placed my second order with AC Lens two days ago, half expecting that the great service the first time was a fluke. I have already received my contacts. Furthermore, the prices here are consistently low. Literally, the best shopping experience and customer service I have ever had, anywhere. Thanks AC Lens!

Submitted by Sarah C

This is what I call GREAT SERVICE and FAST!

I am fairly new to contact lens wear and have already ordered from two other on line services for contact lenses and my early experiences left me believing one better order in PLENTY of time like at least two weeks minimum before one can expect to receive the lenses. I thought maybe one had to expect slow service if the shipping was free but imagine my surprise when I placed my order Monday night and here it was Wednesday about noon and my lenses are HERE already! No need to pay the much higher doctors office fee to receive them in one or two days! I am very pleased and will use AC Lens for all my future eye care and contact lens needs.

Submitted by AJ

I recently ordered some contact lenses from you (former lens.com user) that I needed right away. You were the only site I found that not only had the lenses in stock, but you had the lowest price! Your sales people were professional and personable, little or no waiting, and I was treated as if I was your only customer. I got my lenses as promised! Thanks! <br><Br> Now I received an email keeping me up to date in the status of when my lenses will ship! That's what I call customer service! <br><Br> I've been recommending you to all of my optically challenged friends,and an especially a skeptical friend has already given you a try. Needless to say he was very pleased with your service ("It was easier, less expensive, and I got my lenses faster than going to my eye doctor!) <br><Br> I got to say, "I told you so!" Thanks!

Submitted by Jimmy

I just wanted to let you know that I think you run a fantastic company. I've been ordering my contacts from you for years and, besides offering great prices, reordering is easy and fast, and your customer support is truly amazing. Everyone I've dealt with through the years goes above and beyond to ensure that I'm satisfied. I've never had even a neutral experience with you - they are always been positive.

Submitted by Shanna

ACLens is awesome!

I love this place! Great prices! Great Service!

Submitted by anonymous

I wanted to let you know how thrilled I am with the ACLens customer service and with the contact lenses that I received yesterday. The communication throughout the entire ordering process was wonderful, and the notifications about shipping were extremely accurate. I couldn't be happier and wanted to let you know.

Submitted by Janet

You are fantastic! Is there someone I can speak with and/or email to "sing your praises?" I cannot thatnk you enough for doing this! I am currently on hold to place the order, so hopefully this wil all go through today! Thanks again. I owe you one -- big time!

Great service and easy to order and follow through is great.

Submitted by Joan

I was leaving on a surf trip and needed contact lens fast. They arrived in plenty of time. Thanks !

Submitted by Brad

If you will always provide me with the same service, it's just super buying from you.

Submitted by Jeff

Thank you for all your advice! You have been the best customer service assistant in any company that I have ever had contact with...

Submitted by Agnes

Keep up the good work, and customer satisfaction. Good job.

Submitted by Donald

was very impressed, much more than with 1800contacts, who were very disappointing.

Submitted by Kara

I work for a major online catalog company, and see many great aspects on this site as we have available at work, I would (and have) recommended this site to many of my friends! Keep up the good work! Wouldn't change a thing.

Submitted by Courtney

Customer Service Comment

Just wanted to drop a note to tell you how great I think it is that with literally two clicks I was able to reorder contact lenses and for a great price. What a time and hassle saver. I was not ready to reorder when your email first came through, but I saved it and the links were still live 4 months later. You have a good thing going and I just wanted to say that I appreciate the way you do business.

Submitted by Matt