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Customer Satisfaction Comment
I have been going through different suppliers for my daily contact lenses. You are the best and most impressive and they even respond on Sunday.
Submitted by Masahiro
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Customer Satisfaction Comment
good price, quick delivery
Submitted by Nada
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Customer Satisfaction Comment
Excellent service. Thank u.
Submitted by Malti
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Customer Satisfaction Comment
Very pleased with tranasction
Submitted by Ronald
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Customer Satisfaction Comment
There was a problem because I needed to go to doctor to have eye exam, before my order could go through. Very satisfied with the QUICK delivery when I did order. I do not have any complaints, just praise. Good Job always.
Submitted by Mary
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Customer Satisfaction Comment
Great service! Thanks.
Submitted by Michael
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Customer Satisfaction Comment
I have been using this site for quite sometime. Great Service and the BEST price. Thank-you for providing a place to buy my contacts at an affordable price.
Submitted by Katrina
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Customer Satisfaction Comment
No problems at all. Received my contacts earlier than expected, as always!! Always receive prompt, accurate orders.
Submitted by Cindy
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Customer Satisfaction Comment
i cannot remember how long it took to recieve my lenses.i do know it arrived 1 day earlier than my expected arrival date was! which was not a problem.
Submitted by Faith
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Customer Satisfaction Comment
I think the price of the contacts are a little high. A lower price would be great!
Submitted by Jody
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Customer Satisfaction Comment
Great service!
Submitted by Roland
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Customer Satisfaction Comment
Very pleased with customer service superb quality, overexceeded any expectations I could of had.
Submitted by Anthony
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Customer Satisfaction Comment
Quick and easy to order with current contact prescription. Order on Sunday and received my order Thursday. Very fast turn around.
Submitted by Terri
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Customer Satisfaction Comment
YOU ARE VERY PROFESSIONAL !!!
Submitted by Eleni
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Customer Satisfaction Comment
used services in the past- never had an issue- great customer service and always quick delivery!
Submitted by Rhonda
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Customer Satisfaction Comment
The competitive pricing combined with your online coupons made the difference for me. I was also surprised how quickly I received my order.
Submitted by Vicky
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Customer Satisfaction Comment
The service is superior!!
Submitted by Marcia
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Customer Satisfaction Comment
Hello! Today (29.04.2013) I got my lenses. I am very happy and confident that I will make in your store of purchase in the future! Thank you so much! Sergey, Moscow
Submitted by Sergey
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Customer Satisfaction Comment
I had no issues - I don't remember why I had a question during my on-line ordering process (it's been a few weeks!), but I did, so I called customer service. Not only was the rep professional & knowledgeable, she was funny & nice, too. Helpful.
Submitted by Minta
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Customer Satisfaction Comment
Great, fast transaction
Submitted by Byron
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Customer Satisfaction Comment
Great service all around. Went online, found my lens, placed by order, a few days later they show up in my mailbox.
Submitted by Robert
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Customer Satisfaction Comment
great service- always reliable, easy to use ordering system, good with reminders too
Submitted by Pauline
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Customer Satisfaction Comment
I Loved It WOOOW!!!
Submitted by Jonathan
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Customer Satisfaction Comment
Coupon was not easy to apply when reorder was clicked, I may not use your company next time.
Submitted by Geremea
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Customer Satisfaction Comment
Y'all are great! So glad I accidentally ran into this company!
Submitted by Francisco
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Customer Satisfaction Comment
Excellent
Submitted by Aurora
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Customer Satisfaction Comment
The lenses are excellent. Very comfortable and providing an amazing vision. AC Lens service's was great shipping the lenses at the same day. Keep going this way always improving your service to guarantee that I'm going to receive my order.
Submitted by Vagner
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Customer Satisfaction Comment
extremely professional, friendly, and cheerful customer service employees!!
Submitted by Diana
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Customer Satisfaction Comment
excellent service!
Submitted by Kathleen
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Customer Satisfaction Comment
Thanks for always shipping so fast! I used to use Coastal Contacts but their process takes forever so I've switched to you guys! I definitely appreciate the fast service!
Submitted by Misty
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Customer Satisfaction Comment
I'm very pleased with my purchase. AC offered the lowest price on my contacts and delivered them in a timely manner.
Submitted by Gail
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Customer Satisfaction Comment
Excellent!
Submitted by Sandra
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Customer Satisfaction Comment
I didn't receive my contacts. Called customer sevice. They had a new pair sent out that same day. Now that's service. Thank you AC lens.
Submitted by June
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Customer Satisfaction Comment
I'm not sure exactly how many days it took to get my contacts but it was really quick- very good service
Submitted by Christy
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Customer Satisfaction Comment
This is the third time I've ordered from AC Lens. The service is fast and reliable and the price is much better than ordering directly from my eye doctor!
Submitted by Daniel
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Customer Satisfaction Comment
I like that the shipment is free to Canada. Most companies do not do that!
Submitted by Susanna
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Customer Satisfaction Comment
I found my lenses for less on another website but I prefer to go through ACLens because of our history. It would be nice to have a price match policy.
Submitted by Chris
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Customer Satisfaction Comment
Great place to order contact lenses, fast shipping, definitely will order again when time for a new pair. Thanks AC Lens.
Submitted by Amy
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Customer Satisfaction Comment
Everything was excellent. My doctor was contacted promptly and my order was shipped immediately. Thank you !
Submitted by Patricia
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Customer Satisfaction Comment
The availability of Polycon lenses and the ability to ship internationally (to Mexico)were deciding factors. The package arrived within the timeframe stated with no problems whatsoever.
Submitted by Gail
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Customer Satisfaction Comment
I was nervous using an on-line company for my contact lens order but I had to try it just based on the price alone.I received email confirmations and updates. Even a notification that a signature would be required for my order so I was able to change the shipping address instead of missing my delivery at home.The order arrived on-time and the quality so far is the same as what I've received from my eye doctor.I would recommend this service to others and plan to use it again.
Submitted by Tracy
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Customer Satisfaction Comment
Thanks for bringing my eyes sight.
Submitted by Victoria
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Customer Satisfaction Comment
I liked that I could email a jpg of my rx to get it filled quickly. Very happy with the speedy service, price of the product, and reliability of the site. Only suggestion I would have is to send a new contact lens case with the order. Thanks!
Submitted by Allison
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Customer Satisfaction Comment
I will continue to order my lenses from AC Lens. I am very happy with the service. Ii especially the quick reorder feature.
Submitted by Karina
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Customer Satisfaction Comment
Very pleased with the fast delivery. I am a last minute kind of person and this is a wonderful thing for me.
Submitted by Karen
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Customer Satisfaction Comment
Wasn't able to fax my prescription as soon as I had indicated. Was both emailed and phoned by a member of your team to make certain the fax was forthcoming. Great services as always!
Submitted by Donna
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Customer Satisfaction Comment
Very good company, the service is very fast!
Submitted by Elran
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Customer Satisfaction Comment
YOU ARE THE BEST!
Submitted by JOSE
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Customer Satisfaction Comment
After shopping around and comparing prices online (and with my optometrist), AC Lens had the most reasonable prices I could find. My contacts were easy to order and arrived within a week. I will definitely buy from AC Lens again.
Submitted by Marilyn
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Customer Satisfaction Comment
I was very happy with your service. My orders were processed and came very quickly. your website is very easy to use. It is the first time I had ordered online contacts. thank you for such good service.
Submitted by Anne
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Customer Satisfaction Comment
The best price I found; very quick delivery.
Submitted by Anita
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Customer Satisfaction Comment
Excellent service!
Submitted by Toshihiko
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Customer Satisfaction Comment
All my orders from AC Lens have been most satisfactory. Thank you for the prompt and excellent service. Keep up the good work!
Submitted by R
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Customer Satisfaction Comment
Love AC Lens!
Submitted by Christa
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Customer Satisfaction Comment
I've done business with AC Lens for years and have been very satisfied. I especially appreciate the fact that you will contact my doctor and get my new prescription.
Submitted by Steven
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Customer Satisfaction Comment
Excellent service! I live in Brazil and despite the shipping costs it is cheaper (and faster) to buy from AC Lens.
Submitted by Uira
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Customer Satisfaction Comment
Reps are not only friendly but ACTUALLY UNDERSTAND what you are trying to accomplish with special instructions on an order. Helps especially when using Flex Benefit Cards for payment.
Submitted by John
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Customer Satisfaction Comment
Keep up the great customer service and prices. I will continue to use your services.
Submitted by Thomas S
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Customer Satisfaction Comment
Great service, great products! I have never had a problem, and customer service is always very helpful and friendly!
Submitted by Amy
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Customer Satisfaction Comment
I didn't have my script available, so I had ACLens contact my provider to get my script. On the Website it stated it would take about a day, it took over a week. Then the shipping process to several days, though it was evenutally sent express.
Submitted by Rick
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Customer Satisfaction Comment
Thank you!
Submitted by Alexandra
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Customer Satisfaction Comment
Ths was my first time that I make a purchase with AC lens and I am very happy with the result and the delivery time that my lens arrive in my house in Brazil.
Submitted by Marcelo
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Customer Satisfaction Comment
Product took a while to get here (perhaps b/c the Dr. needed to be contacted), but I would definitely order from AC Lens again.
Submitted by Rose
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Customer Satisfaction Comment
I'm happy already as it is
Submitted by Gabor
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Customer Satisfaction Comment
I really enjoy the contacts!!! There are amazing!!!
Submitted by Malissa
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Customer Satisfaction Comment
The reason why I chose you guys was pay pal
Submitted by Craig
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Customer Satisfaction Comment
Ordering was easy & I appreciate the discount I received. When you can order an item like this from anyone, the cost is what is my determining factor. Your site with the discount was the best. Thank you.
Submitted by Peter
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Customer Satisfaction Comment
Have always had great experience, will continue to shop here.
Submitted by Lisa
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Customer Satisfaction Comment
Excellent service, quick and what I ordered.
Submitted by Betty
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Customer Satisfaction Comment
It was a great price and free shipping.
Submitted by Linda
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Customer Satisfaction Comment
- Personable customer service - Great pricing - Fast shipping Great company that has continued to impress.
Submitted by Timothy
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Customer Satisfaction Comment
Cheaper than buying through my eye doctor. Customer service exceptional and quick delivery.
Submitted by Patricia
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Customer Satisfaction Comment
I appreciate how quickly my orders are filled and how flexible and accurate you are when I need the lenses to go to a different address. Thanks--
Submitted by Katharine
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Customer Satisfaction Comment
Extremely satisfied. Already got other people on board.
Submitted by Todd
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Customer Satisfaction Comment
Love you guys and such fast service!
Submitted by Daniel
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Customer Satisfaction Comment
Very hassle-free transaction. Thanks!
Submitted by Theresa
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Customer Satisfaction Comment
We always turn to AC Lens and recommend to friends and Family. In fact, I am an HR manager and tell my employees to use you guys too! Thanks for being so reliable.
Submitted by Jordan
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Customer Satisfaction Comment
very good
Submitted by Bernard
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Customer Satisfaction Comment
keep the pace
Submitted by Marcelo
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Customer Satisfaction Comment
AC Lens is a very ggod option to International customers like me. I like this
Submitted by Mauricio
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Customer Satisfaction Comment
I love how easy it is to reorder and that we get reminder emails to reorder!
Submitted by Shawnee
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Customer Satisfaction Comment
Excellent turnaround to Aus! And fantastic being able to get otherwise unavailable contacts (i.e. coloured lenses of my brand & prescription!) Thanks!
Submitted by Amanda
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Customer Satisfaction Comment
AC lens is consistently great.
Submitted by Allison
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Customer Satisfaction Comment
Great pricing, easy ordering, and quick delivery. I really like being able to send a pix of my prescription great option.
Submitted by Alonzo
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Customer Satisfaction Comment
I do not want to end up this opportunity to get in Brazil, why not manufacture more here my lenses, so I suggest you do more advertising here, because I think few people know that AC Lens has great prices, amazing variety and deliver super fast . Congratulations!
Submitted by Luciane
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Customer Satisfaction Comment
It was easy to order, prices are very competitive. When I made a mistake with my prescription, AC contacted me right away and just by replying to their email I was able to clarify the error and get my order with the correct prescription ( thanks to AC) in a timely manner. Thank you!
Submitted by Michele
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Customer Satisfaction Comment
I have a string of purchases from AC Lens ... it gets easier every time!
Submitted by Marshall
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Customer Satisfaction Comment
Had always used a local eye care center for my contact needs. They dragged their feet on my order and never responded to my requests to check on order. I cancelled that order, in turn ordered thru ACLens and my contacts arrived in four days. Great, fast, reliable service.
Submitted by Jamey
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Customer Satisfaction Comment
The only suggestion I would make (and I have made this suggestion on previous survey's) is to allow more than one order to be processed at one time. Both my son and I wear contacts and it would be SO MUCH EASIER to process ONE order. Currently, I have to process two separate orders, costing me more time and money in the way of shipping.
Submitted by Jan
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Customer Satisfaction Comment
Very satisfied! Good price!
Submitted by Marisol
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Customer Satisfaction Comment
Have always been satisfied with your product and service. Have recommended your product to several friends.
Submitted by Jerry
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Customer Satisfaction Comment
There is nothing I feel that you need to change. You are providing an excellent service.
Submitted by Amar
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Fast and Easy
The ordering process was sooo easy and I actually received my contacts sooner than expected. I will definitely use this site again! I have already recommended them to friends and family.
Submitted by Cathy
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Customer Satisfaction Comment
I will continue to recommend this company for its affordable prices and super fast shipping. Everything from verifying the prescription to reordering, is a breeze, and this is why I will continue to be a valued customer! Thanks!
Submitted by Jonathan
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Customer Satisfaction Comment
Solve the problem with order in Euro!
Submitted by Jean-Yves
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Customer Satisfaction Comment
Please continue to carry Focus Progressive lenses
Submitted by Paula
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Customer Satisfaction Comment
love the convenience of having my contacts shipped directly to me as well as the promptness of my delivery.
Submitted by Debra
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Customer Satisfaction Comment
I RECOMMENDED YOUR SITE TO ALL MY FRIENDS!
Submitted by Andreanne
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Customer Satisfaction Comment
Been ordering from you for years. You guys are the best!
Submitted by Audrey
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Customer Satisfaction Comment
I WAS IN GENERAL VERY SATISFIED, I JUST EXPECTED MY LENSES SOONER AS I PAID FOR EXPRESS SHIPPING.
Submitted by Eleni
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Customer Satisfaction Comment
Ordering my contacts was very easy. My prescription was verified with my doctor quickly and I received my contacts in much less time than it takes when I order thru my doctor. I received the contacts in three days after placing my order. I will definitely be reordering from AC in the future.
Submitted by Ernesto
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Customer Satisfaction Comment
This was my first time ordering with AC Lens. I found the process easy and both Reps I spoke with helpful and knowledgable. In addition to pricing as a priority factor, I also value company reputation and quality of the people they hire.
Submitted by M. Cathy
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Customer Satisfaction Comment
It is so easy to reorder contacts, but it is not as easy to input a coupon code. A designated coupon code box would be a nice addition. Your customer service was extremely prompt in responding to my request to apply my coupon code. Very helpful and courteous. Doing business with your company is delightful!
Submitted by Nancy
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Customer Satisfaction Comment
Josh was incredibly helpful and I greatly appreciated his assistance!! I will continue to order my lenses from AC lens as I have been very happy with the pricing and service.
Submitted by Barbara
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Customer Satisfaction Comment
I HAVE ORDERED BY AC LENS FOR A LONG TIME AND GREATLY APPRECIATE THE QUICK AND EXPERTISE RESPONSE YOU DELIVERED. THANK YOU, SHARON BARR
Submitted by Sharon
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Customer Satisfaction Comment
A very happy customer! I used to order from quicklens-not any more!
Submitted by Chen
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Customer Satisfaction Comment
I am really happy that AC Lens delivers to APO addresses and without any problems. I wish more websites would deliver to APO addresses.
Submitted by Amy
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Customer Satisfaction Comment
Quality products with great pricing!!! I'm so glad i've order my toric contact lenses through this company. I brought the 4-pack for each eye of course lol and the amount that i paid for this order was a great deal. Previously i paid about the same amount for just one pair of contact lenses ( THE SAME TYPE AND BRAND) at another place. WOW! I'm a happy customer and will always order from this place..All Smiles!!!!
Submitted by Nancy
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Customer Satisfaction Comment
Very happy with the price and delivery of my contact lenses!
Submitted by Shirley
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Customer Satisfaction Comment
Seal up your shipping box better. Mine was pulled apart and boxes of lenses could have easily slipped out.
Submitted by William
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Customer Satisfaction Comment
Exceptional Service
Submitted by Jackie
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Customer Satisfaction Comment
Shopped with ease and that is the way I like to do business.
Submitted by Rita
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Customer Satisfaction Comment
I have been ordering from AC Lens for years and the service and prices are very competative. The order only took about 10 days and that was over the Christmas and New Years holiday season.
Submitted by Cheryl
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Customer Satisfaction Comment
I was happy with all aspects (pricing was good,turn-around,ease of ordering). Especially appreciate your handling of my prescription info with the Dr's office. Very convienient.
Submitted by Gary
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Customer Satisfaction Comment
Keep on doing what you are doing! Excellent service, excellent prices, easy ordering and reordering.
Submitted by Deena
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Customer Satisfaction Comment
Fast reliable service. Discount coupons available including free shipping offers. Website very easy to navigate
Submitted by Lois
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Customer Satisfaction Comment
The only suggestion I have is for you to set up different profiles within an account. I order for multiple family members and would like to be able to save their subscription information even if I order for another family member between orders.
Submitted by Diane
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Customer Satisfaction Comment
Thanks lifetime customer here
Submitted by Danny
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Customer Satisfaction Comment
The delivery time was excellent and very much appreciated in this hectic holiday season. thank you.
Submitted by Ann Marie
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Customer Satisfaction Comment
Very pleased with pricing and service.
Submitted by Larry
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Customer Satisfaction Comment
Satisfaction as always, no problem at all. Just I was surprise how package wasn't closed so well, but maybe it's because of tax control. Thank you
Submitted by Veronika
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Customer Satisfaction Comment
Great service. Ordered my lenses and they arrived within 5 days. Wow.
Submitted by Robert
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Customer Satisfaction Comment
Perfect service and faster than any other place I order from online.
Submitted by Lila
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Customer Satisfaction Comment
Nice to do business with AC Lenses
Submitted by James
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Customer Satisfaction Comment
Excellent - this is the second time I've ordered from AC Lens - very satisfied both times - quick delivery and great prices. Will definitely be ordering from AC Lens again.
Submitted by Hedva
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Customer Satisfaction Comment
I consistently receive incredible service. My contacts are always delivered in a speedy manor. I'll always use this company for contacts and will always refer a friend. Keep up the great work! It's rare to have such wonderful service these days!
Submitted by Laura
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Customer Satisfaction Comment
Couldn't believe how quickly I received my lens! Thank you! :)
Submitted by Teresa
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Customer Satisfaction Comment
I have never had a problem eith AC Lens.I appreciate the free shipping offers. I suggest special offers be made available for loyal customers.
Submitted by Molly
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Customer Satisfaction Comment
Been using you for years. I am a happy customer. Thank you for the excellent service.
Submitted by David
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Customer Satisfaction Comment
I have been ordering contacts from AC Lens for quite some time now, and have been very happy with them!
Submitted by Cindy
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Customer Satisfaction Comment
Fast, accurate, and they had my brand! It couldn't be easier to get my prescription to them too. Thanks, AC Lens!
Submitted by Andrew
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Customer Satisfaction Comment
Thanks for your service.... my optometrist wanted me to order contacts through him, because he felt his contact prices were competitive but when he compared with the prices you offer, he suggested that I continue to use you.... so I like the service and have used it for a number of years.
Submitted by Gayle
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Customer Satisfaction Comment
keep up what you are doing. i know it costs but how abt. a lens case with the purchase of years supply of lens
Submitted by Thomas
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Customer Satisfaction Comment
Didn't take long to ship, worth the money & loved the colors.
Submitted by Minerva
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Customer Satisfaction Comment
Good description, very good price, free shipping. Easy tu use on youy web site
Submitted by Richard
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Customer Satisfaction Comment
I was very surprised how fast I got my order. Loved how affordable they were! Thank you AC Lens One happy customer
Submitted by Natasha
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Customer Satisfaction Comment
A great service. It is easier to re-order. The lenses come quickly and cost me a quarter of the price that I would pay at an opticians.
Submitted by Jonathan
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Customer Satisfaction Comment
Easy Ordering and cheaper than most websites!
Submitted by Kevin
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Customer Satisfaction Comment
The only problem I encounter ocasionally is that the lenses do not last very long. Sometimes, they only last one or two days. They really should last about 1 1/2 to 2 weeks. Other than that, the customer service is great, the product is more than timely and I believe your company does a great job. Thanks.
Submitted by Diane L.
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Customer Satisfaction Comment
Great transaction. Thanks!
Submitted by Jeanine
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Customer Satisfaction Comment
I love using AC Lens! The prices are great, shipping is speedy and the customer service is excellent!
Submitted by Kim
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Customer Satisfaction Comment
Great price; easy to order; fast shipping. No problems at all.
Submitted by Melinda
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Customer Satisfaction Comment
It would be perfect to have a special field for discount/coupon entering during the checkout.
Submitted by Nataliya
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Customer Satisfaction Comment
awsome all be ordering soon customer service was very knowledgeable Thanks,
Submitted by Carla
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Customer Satisfaction Comment
Love u guys! Fastest delivery always!
Submitted by Shanta
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Customer Satisfaction Comment
I was extremely pleased with my purchase. Was well attended by all the people who had contact. For sure I will return to buy at AC Lens and will recommend to people nearby. Glauco - Brazil
Submitted by Glauco Henrique
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Customer Satisfaction Comment
Price and shipping matter most in determining where I order from. So far very happy.
Submitted by Nooshin
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Customer Satisfaction Comment
Excellent overall experience!
Submitted by Dave
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Customer Satisfaction Comment
Thanks for every thing
Submitted by Offir
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Customer Satisfaction Comment
GOOD SERVICE,GOOD PRICE.
Submitted by Edward
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Customer Satisfaction Comment
Very pleased with AC Lens and will be using them again. Pricing as well as product availability is important to me and AC Lens had both!
Submitted by Rebecca
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Customer Satisfaction Comment
All great, fast shipping good products and prices!
Submitted by Lorena
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Customer Satisfaction Comment
None at the moment..my order arrived much faster than I anticipated!
Submitted by Marilyn
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Customer Satisfaction Comment
Fast shipping, great prices, stock always on hand which makes for a great buying experience, will definitely purchase again.
Submitted by Julie
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Customer Satisfaction Comment
Very good service, received before i was expecting. Will buy more!
Submitted by Stefan
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Customer Satisfaction Comment
I would like to be offer a coupon code for free shipping without having to reach the $99. It would be a nice way to say thank you for retuning customer.
Submitted by Maria
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Customer Satisfaction Comment
Thank you all so much. I live in Belize, Central America & am a missionary & foster Mom to Belizean girls. I do not get "home" to the USA very much so you are a blessing. You shipped the contacts straight to me here & they came without damage or incident. Thank you for meeting my vision needs, you are appreciated.
Submitted by Michelle
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Customer Satisfaction Comment
i hope the all lensess be with power and can do the coustom lense by order and power thanks alot for a good service
Submitted by Abdulrahman
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Highly Recommended
Ive been buying my 1-day disposables from AC Lens for over a year now and will continue to do so. And heres why: Very competitive prices Option for low-cost international shipping, no need for expensive courier services Coupons for discounts Excellent service and always very fast order processing & shipping Great selection and availability of different brands
Submitted by Spyros
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Customer Satisfaction Comment
no you have great service every time!
Submitted by Pauline
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Customer Satisfaction Comment
I will definitely reorder our contacts from you next year, if your pricing is still competitive on the products we order. It's very important to us that shipping is free and that you don't include any service charges, because these are not reimbursable expenses through our vision discount plan. The coupon code I was able to find online produced huge savings. Your customer service rep with whom I spoke was excellent. Online ordering was super easy, except the coupon code part. Thank you!
Submitted by Katrina
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Outstanding service yet again!
Your service is amazing! I only placed my order 9 days ago, and it arrived today - in Auckland, New Zealand! Fantastic!
Submitted by Deb
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Customer Satisfaction Comment
You offer excellent rewards when i order from your site through BBVA COMPASS REWARDS PROGRAM.
Submitted by Dustin
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Customer Satisfaction Comment
It was quick and easy to order my contacts. Plus, there is a great selection. I'll definitely be ordering more in the future.
Submitted by Michelle
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Customer Satisfaction Comment
Really appreciated the emails updating me on the status of my order as it progressed through each stage of the acceptance and fulfillment process.
Submitted by Peter
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Awesome overall experience
I love your web site. Very easy to navigate, very easy to order. Your staff are always very helpful and cheerful as well. My order arrived incredibly quick, I live in New Zealand. The products and prices are just awesome. I have since recommended your web site to all my contact lense wearing friends. I am so glad I found your site. Thanks!!!
Submitted by Shirlz
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Best deals and awesome service
You guys by far offer the best deals and the most awesome service. I ordered some Freshlook Colorblends Toric. They were made in super quick time and then delivered in 8 days which is awesomely quick to get to New Zealand. The Customer Service is top notch and always helpful. You guys are brilliant and I have recommended your web site to lots of my friends. Thanks again. I'll be back (again!!).
Submitted by Shirley
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Customer Satisfaction Comment
very good and detailed cooperation, nothing more needed
Submitted by Dimosthenis
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Customer Satisfaction Comment
Excellent service. Will use again.
Submitted by Keith
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Customer Satisfaction Comment
I am extremely satisfied
Submitted by bjorn
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Customer Satisfaction Comment
I was very happy with my experience with your company. I ordered from someone else because of a groupon, and their service has not been nearly as satisfactory. I will be ordering from you from now on.
Submitted by Benjamin
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Customer Satisfaction Comment
you always have great service!!!! I will always use your company when I need to purchase more contacts!
Submitted by Laura
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Customer Satisfaction Comment
I have checked with a couple other online companies and your prices are the best! Thank you!
Submitted by Julie
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Customer Satisfaction Comment
Couldn't be easier or more straightforward
Submitted by Micheal
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Customer Satisfaction Comment
Best place ever for contact lenses
Submitted by Kristin
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Customer Satisfaction Comment
great experience!
Submitted by Kathleen
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Customer Satisfaction Comment
Thankx for a great product. Looking forward to doing future business with you
Submitted by Michael
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Customer Satisfaction Comment
No complaints - Very satisfied with entire process. Thanks.
Submitted by Frances
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Customer Satisfaction Comment
I was extremely pleased with ease and promptness.
Submitted by Scott
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Customer Satisfaction Comment
The effects lenses are great but are just really expensive. More promotions/discounts/coupons would be nice. And a more accurate picture of the actual lens would be better especially for the effects. Take a picture of the lens and another one on a model.
Submitted by China
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Customer Satisfaction Comment
my experience was ok i think you should offer a discount to repeat customers
Submitted by David
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Customer Satisfaction Comment
I appreciated the great communication and customer service. Will use you guys again!
Submitted by Jessica
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Customer Satisfaction Comment
i have ordered contacts online for about 10 years. this was my first time with this site, and now its the only one I'll go through. online assistance and VERY fast shipping, plus a better selection of lenses. the sites i used in the past don't carry my prescription anymore for some reason. the only have like 1.00, 1.50, 2.00, and so on. i need 3.25 and 3.75. overall, i will recommend this site to everyone i know
Submitted by Blake
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Customer Satisfaction Comment
I was leary at first but a CSR called shortly after placing on line order and informed me of changes, prescription and then order was placed and shipped.
Submitted by Luille
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Customer Satisfaction Comment
I received my contacts sooner than I expected and I was extremely happy.
Submitted by Ngozi
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Customer Satisfaction Comment
I love the service and think it's great. Unfortunately I always have to pay taxes on the products when I receive them abroad. I dont know if there would be a way around that, but that would make a big difference to the price for me. Thank you anyway for a great service! G
Submitted by Giulia
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Customer Satisfaction Comment
was my first shop on this shop and the experience could not be better.
Submitted by William
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Customer Satisfaction Comment
Great service keep it up
Submitted by Kerry
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Customer Satisfaction Comment
I buy from yourselves in the States instead of in the UK because the price of the lenses are much lower and I receive them within approx. 8-10 days which suits me. I find it easy to order off your website too. Many thanks, Chris Owen.
Submitted by Christine
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Customer Satisfaction Comment
Great service!! Really no wait at all. Will order again when needed.
Submitted by Kimberly
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Customer Satisfaction Comment
My order arrived quickly, even though it had to be put on hold for an overdue prescription. When I renewed my prescription, I got a reply very quickly that my order was good to go.
Submitted by Geoff
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Customer Satisfaction Comment
I have been buying from AC Lens for years, I always find them reliable And I always receive my contacts very very quickly. I have recommened them to many friends and will continue to do so. Thanks
Submitted by Elaine
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Customer Satisfaction Comment
Always what I ordered and quick shipping!
Submitted by Regina
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Customer Satisfaction Comment
My lens had were on backorder but customer service got in touch with me to see if that was okay. I had no problems with that. Glad they checked to see if it was okay. Thanks for your service.
Submitted by Kimberly
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Customer Satisfaction Comment
was very easy to do, thanks
Submitted by Alan
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Customer Satisfaction Comment
It was all lovely. Just lovely. <3
Submitted by Sydney
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Customer Satisfaction Comment
You guys are always spot on, both with order accuracy & shipping speed. Plus your prices can't be beat. There is no reason for me to shop anywhere else..!!!
Submitted by Michael
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Customer Satisfaction Comment
The only thing that we can say was wrong was that the amethyst contacts did not color my eyes at all. So I was disappointed about that. Every thing with the ordering was great.
Submitted by Samantha
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FAST response! Excellent customer service!
I have ordered my prescription today and immediately been impressed with the response time. Within an hour there were multiple people contacting me about my order! Everything was very professional and pleasant and I was honestly surprised at how quickly the transaction went. I am hooked now and will forever order my lenses from AC Lens!
Submitted by Tiffany P.
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Customer Satisfaction Comment
I am very satisfied with my purchase. Product + Shipping costs half price (comparison with my country, Brazil, where the taxes makes everything too expensive). I will certainly order again from ACLens.
Submitted by Claudio
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Best Customer Service and Delivery Time
I have been a customer of AC Lens since 2007. The customer service has been nothing but stellar every time and the few times I've had ordering glitches, customer service always came through. The delivery time of the products, even though I am overseas at an APO location, has been extremely fast. I personally would like to thank Amy and Stephanie for their customer service. Thank you AC Lens.
Submitted by Andrew
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Customer Satisfaction Comment
I order my daughters cooper vision toric contacts from ac lens at a great price. She probally would not be able to wear contacts with out your great prices. THANKS!!!
Submitted by Angie
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Customer Satisfaction Comment
I order my daughters cooper vision toric contacts from ac lens at a great price. She probally would not be able to wear contacts with out your great prices. THANKS!!!
Submitted by Angie
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Customer Satisfaction Comment
Ac lens is the best contact lense company that i have used. Best prices and extremely fast delivery!
Submitted by Gabriel
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Customer Satisfaction Comment
Better than expected in price and delivery. Thank you!
Submitted by Stephen
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Customer Satisfaction Comment
Easy, fast, and excellent!!! Will absolutely be reordering from AC Lens!
Submitted by Patricia
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Customer Satisfaction Comment
The white out contacts I ordered are fantastic. They definitely add a big time scare factor at the haunted house I'm at. I will definitely be using you guys again.
Submitted by Ryan
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Customer Satisfaction Comment
Ease of ordering, quickness of accurate order, use of Bill Me Later, I have nothing more to ask.
Submitted by Barbara
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Customer Satisfaction Comment
I felt your prices were very good, your customer service was excellent because I previously reordered my old prescription in error and they immediately canceled it for me.
Submitted by Susan
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Customer Satisfaction Comment
terrific customer service....very pleased!
Submitted by Nina
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Customer Satisfaction Comment
love it would I would have found earlier
Submitted by James
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Customer Satisfaction Comment
The price was less than my provider and the ordering was easy and fast. Thanks
Submitted by Fernando
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Customer Satisfaction Comment
What stood out about my experience with ACLens is: 1) How fast I got my contacts - (awesome!) 2) How I was informed of the status of my order at every step in the process I plan to use them forever.
Submitted by Russell
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Customer Satisfaction Comment
You have the best service of any online product that I buy. I can't get this kind of lens service locally and my husband is ready to order from you next time he needs lens. Your products, service, emails,.....surely no one has ever had a complaint!
Submitted by Lila
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Customer Satisfaction Comment
I used to order my prescription contact lens from 1800contacts but the price of your contact lens are cheaper than theirs. I also received my order in a very timely manner. I just wish that you give a free contact lens case just like 1800contacts. thank you!
Submitted by Jennifer
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Customer Satisfaction Comment
BEST PRICE FOR CONTACTS AND SUPER FAST SHIPPING!!! I WILL CONTINUE TO GET MY CONTACTS THROUGH AC LENS!!
Submitted by stacy
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Customer Satisfaction Comment
Great, fast transaction. No problems and would highly recommend. Price was so much better than any retail that I inquired with. Thanks you!
Submitted by Shawnda
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Customer Satisfaction Comment
when checking out, allow to enter promo code in a separate box and have a validate button so you immediately know if your promo code is valid or not.
Submitted by Rejean
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Customer Satisfaction Comment
I really appreciated the $5 coupon
Submitted by Joanne
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Customer Satisfaction Comment
I was very satisfied. I only ordered a 6 month supply, but will defintely be ordering what I need for the next 6 months.
Submitted by Deborah
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Customer Satisfaction Comment
I found AClens from Lensbob. com
Submitted by Kris
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Customer Satisfaction Comment
I ordered on September 7, 2012 (friday) and received on Monday, September 10, 2012. Speedy delivery. I liked that. I did when ordering check of the area for a free lens container and did not receive it. Not that important to receive thelens container, but the contacats were a must. I did not see the area to check of to place the code SVSAVI to receive my $5.00 off my next order.
Submitted by JoAnn
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Customer Satisfaction Comment
My doctor asked about this site . . .she was surprised by the price. She wears the same kind and said she might be ordering from you!!
Submitted by Marilyn
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Customer Satisfaction Comment
I am very pleased with your company and service. thank you for your promptness in getting my lenses to me and fair prices.
Submitted by Alvin L.
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Customer Satisfaction Comment
Great job and fast delivery...thanks!
Submitted by Victor
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Customer Satisfaction Comment
I have always wanted he blackout contacts with my perscription n I had seen that it was possible to get them like that with this website n My order came in super fast basically 3 days before t said it was going tobe here amazing!!!! will be my NUMBER 1 place to shop for my contacts can count on that...
Submitted by Joshua
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Customer Satisfaction Comment
I have been purchasing my lenses from AC lens for several years, and I am never short of amazed at how incredibly fast they process and ship my orders!! They have also saved me hundreds of dollars over the years, which I am especially thankful for! I will most definitely continue to recommend this company to others!
Submitted by Misty
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Customer Satisfaction Comment
Best service & prices I've found. That is why I keep coming back.
Submitted by Neil
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Customer Satisfaction Comment
I have been purchasing my lenses from AC lens for several years, and I am never short of amazed at how incredibly fast they process and ship my orders!! They have also saved me hundreds of dollars over the years, which I am especially thankful for! I will most definitely continue to recommend this company to others!
Submitted by Misty
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Customer Satisfaction Comment
Perfect exactly what i need! I will do business with you again!
Submitted by Keven
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Customer Satisfaction Comment
AC Lens provide an excellent service at all times. All staff are polite and helpful and resolutions to problems are found promptly and dealt with swiftly. AC Lens customer service department is a prime example of how a customer service dept should be run. It's a pleasure doing business with AC Lens. Niamh (Ireland)
Submitted by Niamh
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Customer Satisfaction Comment
i was urgent, and your company was very perfect. i have no problem and I will buy lens from yours again and again. Thank you.
Submitted by SuBi
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Customer Satisfaction Comment
Everything simply perfect!
Submitted by Nicole
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Customer Satisfaction Comment
I love AC Lens! I save a ton of time and money whenever I order my lenses. Thank you!
Submitted by Jacqueline
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Customer Satisfaction Comment
I have been happy w ac lens for many years! Thank you!
Submitted by Jan
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Customer Satisfaction Comment
When confirming my son's prescription with our doctor's office, it was determined the doctor wrote the wrong number on the prescription. Had I taken this to a store in which the prescription wouldn't have been verified, he would have had the wrong contact lenses. I received both an email and a phone message from AC Lens to notify me of this and get my approval to continue the order. Great customer service!
Submitted by Jodi
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Customer Satisfaction Comment
Satisfied with my experience with your company.
Submitted by Sue
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Customer Satisfaction Comment
I received a reply from customer service in the middle of the night. I am very impressed.
Submitted by Kimberly
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Customer Satisfaction Comment
Can't beat the prices and service. thank you
Submitted by Jan
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Customer Satisfaction Comment
Very easy to order and shipped super fast. Would like to see more prescription len's in the special effects options.
Submitted by Kelli
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Customer Satisfaction Comment
I have been ordering from AC Lens for years and I have always had good service. I would not consider ordering from anyone else.
Submitted by Mary
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Customer Satisfaction Comment
very happy to shop with you
Submitted by Styliana
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Customer Satisfaction Comment
What a wonderful experience! I searched on "cheapest contact lenses" and found your site. So glad I did. I will be a customer for life!
Submitted by Claudia
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Customer Satisfaction Comment
i received my order in 6 days,i cant believe it. i thank you so much.
Submitted by Emine Mina
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Customer Satisfaction Comment
I have never recieved such fast and efficient service! AC Lens has the best selection, prices, discounts, and service! I will continue to shop here and will continue to recommend to my friends and family.
Submitted by Marisa
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Customer Satisfaction Comment
great experience
Submitted by Marie
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Customer Satisfaction Comment
Like the price, delivery, availability, speed and customer service. I don't have any issues.
Submitted by Kathleen
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Customer Satisfaction Comment
I have been wearing contacts for 15 years.....this is the best pricing I have ever found. Customer service was great with one small problem I had, they solved immediately. Product was here in a timely manner. Thank you, thank you, thank you!!!
Submitted by Susan
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Customer Satisfaction Comment
I was shocked how quickly my lenses were shipped out and recieved. Good job!!! :-)
Submitted by Robin
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Customer Satisfaction Comment
Your price was half of the "cheap guys" price.
Submitted by Sarah
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Customer Satisfaction Comment
Make sure,keep my prescription is up to date.If it's about to expire, please remind me to re-order lenses. Thanks.
Submitted by ALEXANDER
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Customer Satisfaction Comment
A+ Service!!! Will be back for another order!!!
Submitted by Benton
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Customer Satisfaction Comment
you're doing quite well, keep up the good work!
Submitted by Barbara
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Customer Satisfaction Comment
I had used ClearlyContacts before and assumed they had the best prices - I did a quick internet search before reordering this last time and discovered AC. Same product, 30% cheaper than ClearlyContacts - only down side was having to wait 1-2 weeks for my order (although mine came in 5 business days), however, I don't find this to be too big an inconvenience. Great stuff - very happy with your service and I've already recommended to a few friends who I know were also ClearlyContacts customers.
Submitted by Stephen
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Customer Satisfaction Comment
My order was well done and prompt.
Submitted by Linda
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Customer Satisfaction Comment
great prices, reasonable shipping, quick service
Submitted by Pauline
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Customer Satisfaction Comment
Great discounts and help with rebates.
Submitted by Tejinderpal
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Awesome!
I ordered some White Out contacts for special events. But most websites do not offer to put Power in them, or if they do, it cost twice the price. On Aclens I was able to order good quality contacts at low price! Even if I live in Canada, I received them 1 week later! Fast shipping, low prices, good quality! I'll order from them again in the future!
Submitted by Deb
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Customer Satisfaction Comment
Awesome service in a timely manner. Love that you answer emails right away. Thanks! ~Teresa Green
Submitted by Teresa
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Customer Satisfaction Comment
I'm very happy that i'll find Ac Lens because i was looking so long the best lenses and the best seller. Thank you all :)
Submitted by Kamila
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Customer Satisfaction Comment
I was pleasantly surprised by the immediacy of the delivery.
Submitted by Danilo
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Customer Satisfaction Comment
Ordering process easy. Allowed discount from previous order even though it had been 3 years! Arrived super quick!
Submitted by Gayle
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Customer Satisfaction Comment
I AM VERY HAPPY WITH YOUR COMPANY AND HAVE NOT HAD ANY ISSUES WITH ORDERS.
Submitted by Shannon
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Customer Satisfaction Comment
This shipment seemed very fast I am just guessing on the 4 could have been less seemed like wow they're here already?!
Submitted by Judith
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Customer Satisfaction Comment
I continue to use ACLens because of the ease and convenience. If I do have an issue (which is extremely rare), your Client Service Reps are very helpful. Keep up the great work! I recommend you guys to everyone I know that wears lenses. I would be very interested in finding out how to order glasses through your service...do u use the same prescription?
Submitted by Jordan
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Customer Satisfaction Comment
I love AC Lens! You have the best prices and service around. I'm very happy I found your site.
Submitted by Krista
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Customer Satisfaction Comment
This is the second year in a row I have ordered from AC Lens. I am very pleased with the service!!
Submitted by Linda
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Customer Satisfaction Comment
I can say only that AC lens is the best.
Submitted by Valerian
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Customer Satisfaction Comment
This time, you didn't include the contact lens holder. Not a big deal, but I liked it. I've been ordering from AC Lens for years! Fast, reliable, and the contacts are always fresh and perfect.
Submitted by Lucille
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Customer Satisfaction Comment
Better Lens cases might be a plus. On these cases the lids tend to pop back open too easily after you closed them.
Submitted by Mark
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Customer Satisfaction Comment
They are doing very good!
Submitted by Lucia
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Customer Satisfaction Comment
goodgoodgood
Submitted by Min
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Customer Satisfaction Comment
great very happy
Submitted by Frances
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Customer Satisfaction Comment
Fantastic service!
Submitted by Michael
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Customer Satisfaction Comment
I have no comments. The shipping went perfectly. I am very satisfied. Thanks for a great and fast service.
Submitted by Susanne
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Customer Satisfaction Comment
I am so happy that my prescription was verified. it had changed since I originally ordered with AC and when I hit re-order, the old Rx came up and I didn't realize it. I was contacted to give me the chance to change my order to the current Rx. Thanks
Submitted by Kathryn
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Customer Satisfaction Comment
This is my second order and although I was impressed with cost and shipping the first time, my second ordering experience blew that one away. My prescription was verified within a few minutes of placing my order with a shipping confirmation sent later that same day. I was also shocked and impressed that my order arrived so quickly. It was literally a few days! I have family members who order from other online contact lens suppliers and I keep telling then to order from you.
Submitted by Jennifer
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Customer Satisfaction Comment
very satisfied, rapid service, iwill use and recommend you again
Submitted by Mirta
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Customer Satisfaction Comment
I've always had great experiences using AC lens! The ordering process is super easy and my order always comes really fast!
Submitted by Kristina
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Customer Satisfaction Comment
I can't seem to get the $5.00 credit to apply before I make the purchase. Tried it on two different orders. Thanks for the offer. I'll try again next time I reorder.
Submitted by Linda
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Customer Satisfaction Comment
I got my contacts in a reasonable time and at a great price!
Submitted by Anthony
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Customer Satisfaction Comment
I was a bit worried in placing order, because I live in Brazil. To my surprise, it was perfect, and I am recommending ACLens to my friends, and will place new orders in the future. Thank you and congratulations!
Submitted by Vitoria
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Customer Satisfaction Comment
I am very satisfied with AC Lens.
Submitted by Carol
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Customer Satisfaction Comment
Nothing to improve. I'm very, very happy........
Submitted by Sharon
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Customer Satisfaction Comment
Great lenses, awesome prices, fantastic website, fast delivery, and customer service second to none - - - it doesn't get any better than this!!
Submitted by Richard
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Customer Satisfaction Comment
I loved the fact that I could text you a copy of the script. Such a time saver.
Submitted by Sharon
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SO GLAD!!!
I had cataract surgery last year and was told that I only needed "reading glasses" (magnifiers). Of course, being frugal, I went through about 1/2 dozen "grocery store", and "discount department store" reading glasses. I was frustrated because nearly all of them were not the right magnification and I constantly had headaches. I had one pair left and called my ophthalmologist and he suggested I try a better grade of Lens such as Foster Grant and named a few others. I found AC Lens on line that had Foster Grant readers and order three pair. I am SO pleased with these glasses...they fit comfortably and the magnification is PERFECT! As a bonus, they come in a really nice "snap-shut" hard case to protect them. Thank you AC Lens...I will be your customer forever!
Submitted by Judy Bruno
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Customer Satisfaction Comment
I was very impressed with the ease of ordering and the quick delivery of my lenses. I have been ordering from 1800Contacts for a few years now and thought I was getting a good deal, but you have even better pricing and lightening quick delivery! I will definitely recommend AC Lens.
Submitted by Maryann
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Customer Satisfaction Comment
Very positive experience! Easy ordering system, best price around. Lenses were very well packaged and shipped the same day I ordered them. Even with standard shipment they arrived well ahead of estimated delivery date. THANKS!
Submitted by Barry
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Customer Satisfaction Comment
Always excellent service. Thanks.
Submitted by Emily
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Customer Satisfaction Comment
Good prompt service, good value - recommend to others
Submitted by Jean
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Customer Satisfaction Comment
I have never had a problem with ACLens. I will always order as long as things continue as the have. Thank you for the quickness and good prices.
Submitted by Priscilla
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Customer Satisfaction Comment
I'd order again simply for the price. But I will know to be wary of the customer service.
Submitted by Megan
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Customer Satisfaction Comment
I appreciate that the process is simple, delivery is fast and service staff have always been kind and helpful.
Submitted by Russell
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Customer Satisfaction Comment
Always very helpful.issue resolved swiftly. A company Very professional and excellent to deal with.
Submitted by Elaine
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Customer Satisfaction Comment
I had been buying locally through BJ's Discount Store and had problems more than once........and they never in 8 years got my contacts to me as quickly as you did. No more BJ's.
Submitted by Lila
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Customer Satisfaction Comment
I ordered from Canada due to the savings in the US and whilst I do not know the exact number of days it took for the lenses to arrive, it wasn't long and the order was smooth and fine. Zero complaints, just good service.
Submitted by Alan
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Customer Satisfaction Comment
I appreciated how quickly customer service reps responded to my emails and resolved the problem with my eye doctor! I've never had faster service!
Submitted by Alisha
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Customer Satisfaction Comment
staff is very effecient and friendly.
Submitted by Rebecca
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Customer Satisfaction Comment
all good
Submitted by Neil
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Customer Satisfaction Comment
Great selection, prices, and contacts arrived very quickly! I have already recommended AC lens to friends.
Submitted by Naomi
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Customer Satisfaction Comment
Your company meets & exceeds my expectations. Thank you for such great service. I've been a customer now for over 6 yrs. Diane
Submitted by Hal
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Customer Satisfaction Comment
I was very impressed how the shipping was expedited from the manufacturer.
Submitted by Alfred
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Customer Satisfaction Comment
When I placed my order, I noticed that a $20 rebate was available, but did not know that I needed to request a form to file to receive the rebate. I had to call back and am waiting to receive the form from AC Lenses. I think it should be explained more clearly on the website as to how to receive a rebate.
Submitted by Angela
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Customer Satisfaction Comment
I place my order which was an easy process and received them much quicker than I thought I would...very happy...
Submitted by Lynn
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Customer Satisfaction Comment
Excellent service, would recommend and use again. Thank you!
Submitted by Heather
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Customer Satisfaction Comment
have purchased several times for my daughter. have been very happy with pricing, as well as incentives offered & prompt ship. will def continue to reorder & do recommend to family & friends whenever the chance arises.
Submitted by Bonnie
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Customer Satisfaction Comment
Have been ordering from AC Lens for years. Love the pricing and the offers for rebates, which I've received and used twice already :). Much cheaper than at the Dr.'s office. Fast & free shipping is a plus as well. Thanks AC Lens!
Submitted by Jenna
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Customer Satisfaction Comment
You guys are awesome! Other businesses should take note. Great job- what a treat to have people doing it right for a change. Kudos!
Submitted by Lisa
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Customer Satisfaction Comment
I was disappointed that my contacts took so long to get here when I paid an extra $12 shipping to get them here faster. I wonder if it was actually worth it. Fed Ex did not do a good job as they said they were unable to deliver the package but I was home! It just ended up being a very frustrating experience. Next time I'd rather use Costco & just pick up in the store.
Submitted by Lynn
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Customer Satisfaction Comment
I ordered 6 cases,but I only received 1 case. So I wasted $2.95(0.59x5)
Submitted by Chun Hua
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Customer Satisfaction Comment
Your prices are great and your online site is easy to use. I love AC Lens
Submitted by Kim
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Customer Satisfaction Comment
Love how fast my contacts arrive and that you confirm my prescription for me! Makes it easy!
Submitted by Nancy
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Customer Satisfaction Comment
Within 1 or 2 weeks I usually receive my orderded contacts. That's very fast , especially when you imagine that I live in the Netherlands!
Submitted by Matthijs
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Customer Satisfaction Comment
I've been buying contacts from your company for a few years and I'm always extremely satisfied with the product price, shipping costs, and processing time. I've always received the product within a few days. I've recommended your company to family and friends and will continue to do so. Keep up the good work.
Submitted by Angela
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Customer Satisfaction Comment
A rare, positive internet shopping experience!
Submitted by Val Fullove
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Customer Satisfaction Comment
I wasn't expecting my order to get to my house so quickly!! Thank you!!!
Submitted by Ariana
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Customer Satisfaction Comment
It has saved me hundreds of dollars getting my contacts through you than from my Dr. I like the fast service and the codes for discounts that are sent. Thanks for saving me money!
Submitted by Alana
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Customer Satisfaction Comment
I have been using AC Lens for a few years and have had consistently reliable and efficient service throughout that time.The quality of the service has ensured that I have the utmost confidence in the company. Thank you
Submitted by Agnes
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Customer Satisfaction Comment
You guys ROCK. I have always been extremely satisfied with your personnel and your service. I usually get my contacts in three days or less, but this time it took about 5-6 days.
Submitted by Terence
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Customer Satisfaction Comment
I originally ordered because if price comparison, however, the expedience and helpfulness of getting my order processed and then the quick delivery was a pleasant surprise!
Submitted by Karen
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Customer Satisfaction Comment
Great service and communication. Thank you so much.
Submitted by Mary Jane
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Customer Satisfaction Comment
Keep up the good work. Love my contacts!!
Submitted by Beverly
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Customer Satisfaction Comment
I saved money as a first time buyer plus free shipping. Works for me.
Submitted by Margaret
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Customer Satisfaction Comment
I have never used a mail supply for contacts before but your company did a great job and I am a convert. They made sure I had entered the prescription information correctly by checking with my doctor and still got the lenses to me surprisingly fast.
Submitted by Gayle Pitcher
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Customer Satisfaction Comment
Fast and easy!! Great Prices
Submitted by Todd
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Customer Satisfaction Comment
You rock!!! :)
Submitted by Shanta
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Customer Satisfaction Comment
Due to my current location in the world, AcLens has become a priority rresorce for obtaining contact lenses for not only me but for my wife as well. When other people from the military base where I'm stationed at ask me where do I get my contact lenses from, without any hesitation, I tell them to go to AcLens.com. Thank you again for such outstanding service.
Submitted by Michael
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Customer Satisfaction Comment
Overall, I am very pleased with my contact lenses and would order from AC lens again. Please send more coupons.
Submitted by Michele
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Customer Satisfaction Comment
I coulden't find any better prices anywhere, and I'm happy about the choice! Good products and fast shipping. Thank you! :)
Submitted by Christoffer
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Customer Satisfaction Comment
Found AC Lens through the United.com website (airline miles partner) and was pleased to see that the prices were lower than any other online retailer. I will definately use AC Lens again.
Submitted by E. Michael
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Customer Satisfaction Comment
AC lens is my go to for lenses. Great prices and service.
Submitted by Luis
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Customer Satisfaction Comment
Complete , quick , precise evry time w/ a reminder and coupons! Can U ask for better service? Good luck finding it. # Well done!
Submitted by Shayne
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Customer Satisfaction Comment
AC Lens is hands-down the BEST online experience when ordering contact lenses. I have never had any issue or hold up in any order and prices are competitive.
Submitted by Paula
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Customer Satisfaction Comment
This was my first time purchasing contacts online. The only site I knew of was 1800-contacts. Their price was ridiclous so I decided to look around. I accidentaly found AC Lens, and it was great. You had the contacts I needed for alot less and the shipping was very fast. Thank you...
Submitted by Iliana
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Customer Satisfaction Comment
Great service. Keep up the good work. Have passed your company details on to friends and family for them to use also.
Submitted by Jennifer
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Customer Satisfaction Comment
My experience was very good and I am totally satisfied
Submitted by Joan
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Customer Satisfaction Comment
I've been using AC Lens for the past 5 years and have refered several people and will continue to do so.
Submitted by Neil
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Customer Satisfaction Comment
Great!!!
Submitted by Vasiliy
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You guys are the ABSOLUTE BEST!!!
You guys NEVER fail to amaze me. I have been a customer for years and I continue to be impressed with the fast, reliable service that I receive. I had totally new prescription, had no idea what it was and you still managed to get the proper information, have the product shipped to me with a few days, and best of all, you kept me informed every step of the way about what was happening with my order. GREAT customer service and GREAT prices.......you have won my heart. Thank you all! Daphine Johnson (Chicago)
Submitted by Daphine Johnsonn
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Customer Satisfaction Comment
Great prices and fast delivery.
Submitted by Mary
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Customer Satisfaction Comment
Your regular price for my perscription was $20.00 less per box than 1-800-Contacts where I use to purchase from. I will definitely continue to order from you. Thank you.
Submitted by Nancy
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Customer Satisfaction Comment
Excellent products, excellent service every time!
Submitted by Ann
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Customer Satisfaction Comment
Love ordering my contacts from your company. I especially love the personal communication that is felt when I get e-mails also.
Submitted by Deborah
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Customer Satisfaction Comment
I really like you guys.. If you guys could get my order here in 3 days instead of 4, id love you guys forever.. never go anywhere else..
Submitted by Radhika
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Customer Satisfaction Comment
Good! Safe, comfortable and kind service :)
Submitted by Chang
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Customer Satisfaction Comment
Very timely! Shipped ASAP! Was very surprised to receive in such a short amount of time! Great service! Thank you!
Submitted by Kristine
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Customer Satisfaction Comment
Pleased with your customer service for years.. I rarely take time to email compliments but this is my first... Never a fuss with your service, never any problems and always available stock. Thanks, AC Lens! My Air Optix and Freshlook colors came early! Mahalo and aloha from the islands of Hawai'i!
Submitted by Susan
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Customer Satisfaction Comment
Your customer service staff are especially competent and helpful.
Submitted by Chris
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Customer Satisfaction Comment
perfect service, perfect follow up with customer, very easy ordering and re-ordering, prompt delivery....no improvements, keep up the fantastic job!!!!!!!!!!
Submitted by Barbara
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Customer Satisfaction Comment
keep up the good work!
Submitted by Steven
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Customer Satisfaction Comment
thank u thank u
Submitted by Rebekah
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Customer Satisfaction Comment
Your company is great! You always ship the contacts the same day.
Submitted by Beth
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Have no doubts
AC lens.Great company to deal with,prompt delivery first class service will use again.
Submitted by Andrew
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Customer Satisfaction Comment
The lens arrived sooner than promised and I was extremely pleased! Thank you very much. It's always a pleasure ordering from you.
Submitted by Evelyn
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Customer Satisfaction Comment
My order was to the UK. I was really impressed with fast shipping and the lenses are almost half the price of uk lenses (exactly the same brand)
Submitted by Emma
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Customer Satisfaction Comment
Love the service and prices. Thank you
Submitted by Maria
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Customer Satisfaction Comment
I'm a repeat customers who have never had anything but smooth and fast ordering and delivery experience!
Submitted by Ken
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Customer Satisfaction Comment
You guys make it very easy to order contacts!
Submitted by Christy
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Customer Satisfaction Comment
The only problem I encountered is a small tear in one of my lenses and that is not your fault, so I will just return it......but you guys are doing a wonderful job...
Submitted by Kathleen
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Customer Satisfaction Comment
The order before this one had some faulty lens and AC replaced them promptly at no charge. Because of this positive experience I re-ordered from AC when I got my new prescription.
Submitted by Sheila
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Customer Satisfaction Comment
I am very satisfied with AC Lens service and products. Orders are on time, prices are unbeatable and selection is great.It would save time if I could compare prices of similar products without having to toggle between multiple pages. I would also appreciate an email if the products I buy, or similar products, go on sale.
Submitted by Linda
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Customer Satisfaction Comment
I have been using AC lens for several years now and I cannot fault the service. The site is easy to use and the delivery service is excellent even taking into account I an an overseas customer. our prices are second to none and cannot be beaten.
Submitted by Alison
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Customer Satisfaction Comment
I was very impressed! I found your site from Mr. Rebates and decided to give it a try. I didn't even have to send you my prescription form, you checked it out with the Dr. yourself--very nice!
Submitted by Lisa
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Customer Satisfaction Comment
I was pleased with the entire ordering process and cannot think of any ways to improve it!
Submitted by Teresa
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Customer Satisfaction Comment
Please charge VAT up front so we can see what we are paying and make an informed decision. Please add the rate of VAT in different countries so we can see how much it might cost.
Submitted by Roger
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Customer Satisfaction Comment
Great service!
Submitted by Donna
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Customer Satisfaction Comment
I have ordered contacts from AC Lens may times because I have always found their prices on my contacts to be the lowest. I wear an odd colored contact and they always have them in stock and I normally receive my contacts in just 2 or 3 days. The shipping costs are very reasonable and I will continue reordering with them.
Submitted by Shannon
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Customer Satisfaction Comment
One of the best run companies on the internet. Very helpful staff, attention to detail, and quick delivery are but a few of the attributes that make this the ONLY place where I would order my contact lenses from!
Submitted by Gene
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Customer Satisfaction Comment
Very impressed with your quick service.
Submitted by Josephine
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Customer Satisfaction Comment
I have ordered several times and will order again. Easy and efficent.
Submitted by Katherine
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Customer Satisfaction Comment
Everything was great!
Submitted by Dennis
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Customer Satisfaction Comment
I've dealt with AC Lens for years and have had good experience with them, even including when one lens I received was damaged. AC made good on the lens immediately. Nice to deal with a reputable company that stands by its products and has real customer service.
Submitted by Mark
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Customer Satisfaction Comment
Very user friendly website, easy to reorder as prescription info. already saved from last time.
Submitted by Maria
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Customer Satisfaction Comment
Very good service.
Submitted by Larry
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Competitive price with Speedy shipment!
Wow, got my order 2 days after I placed it online. And it's free shipping! I did my research online and AC lens offered the most competitive price for my contact lens.
Submitted by anonymous
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Customer Satisfaction Comment
Fast and convenient!
Submitted by Carol
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Customer Satisfaction Comment
We heard about you from your CEO, Reade Fahs, at the Annual Meeting of Berkshire Partners. He was very convincing that we should try you out.
Submitted by Evelyne
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Customer Satisfaction Comment
I will gladly deal with AC Lens again and again. Best price and best service on the net!
Submitted by Dimitris
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Customer Satisfaction Comment
You've never disappointed me yet!
Submitted by Valerie
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Customer Satisfaction Comment
The best website for buying contacts at great prices both for lenses and for shipping!
Submitted by Jurica
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Customer Satisfaction Comment
Terrific company!Great prices and availabilty for my VERY high prescription. I also like the fact AC Lens double checks with the eye doctor since this was my first time ordering this type of lens.
Submitted by Judi
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Customer Satisfaction Comment
Great experience!
Submitted by Sandra
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Customer Satisfaction Comment
I am very satisfied, and do not have other comments. Keep up the good work! :)
Submitted by Helene
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Customer Satisfaction Comment
Only had one problem with past order where left/right prescriptions was mixed up. But that was corrected quickly and no other problems since. Very satisfied with overall experience and service.
Submitted by Rex
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Customer Satisfaction Comment
Loved the product, very satisfied customer! Product arrived according to the estimate delivery date, which is really good. I would maybe just hope that it would arrive in 10-15 days. But overall, great customer service. I really appreciated all the updates regarding my order, I really felt like customers are taken seriously and looked after eventhought it's online! Will definitely reorder with you!
Submitted by Julie
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Customer Satisfaction Comment
Thank you for the speedy shipping. I faxed in my prescription and received my contact lenses 5 days after ordering. Very happy with the whole ordering process, from beginning to end.
Submitted by Vicky
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Customer Satisfaction Comment
I had no problem ordering my lenses, received them super quick and would order again in a heart beat.
Submitted by Lauren
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Customer Satisfaction Comment
Great selection, great pricing, and arrived ahead of schedule. Just what I needed.
Submitted by joan
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Customer Satisfaction Comment
excellent !!!
Submitted by Zoran
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Customer Satisfaction Comment
In addition to coupons and discounts, I appreciated the ease and efficiency of the process!
Submitted by Susan
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Customer Satisfaction Comment
Very happy with how fast I got my order and I liked how I could check out with Amazon, made it so much easier.
Submitted by Gina
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Customer Satisfaction Comment
I'm in Australia and have been buying my contacts from you for a few years (don't remember how many). It's a combination of things: price postage price delivery time never any hassles whatsoever order and goods always perfect no stuff-ups you name it - all good Keep up the good work guys Sheridan
Submitted by Sheridan
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Customer Satisfaction Comment
Everything perfect!
Submitted by Nicole
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Customer Satisfaction Comment
Trs contente d'avoir reu mes lentilles qui ne sont plus en vente en France...
Submitted by Le Bleis
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Customer Satisfaction Comment
The combination of great prices, good reviews and brand of lenses.
Submitted by Melinda
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Customer Satisfaction Comment
You provide an excellent service. No hassles, reasonable prices, great selection of brands. Have not been happier with an online purchase!
Submitted by Rishon
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Customer Satisfaction Comment
I loved how quick and easy my contacts were to order and recieve and the color is awesome, the only problem is i didnt know i had to order only one box i thought there were one contact to a box so i ordered 2 and got quit a few contacts, all in the same color which if i had known i would have ordered a few colors, and no where on the site does it specify the is a pair to each box.
Submitted by Sherry
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Customer Satisfaction Comment
USER FRIENDLY WEBSITE. QUICK DELIVERY. WELL PACKAGED.
Submitted by JACQUI
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Customer Satisfaction Comment
Excellent service, ordered from Canada and took 2 week for the order to arrive. Contact Lenses are as I expected. Accuvue Oasis. Will order again.
Submitted by Sebastien
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Customer Satisfaction Comment
Excellent experience recommended to family and friends!
Submitted by Joanne
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Customer Satisfaction Comment
I purchased the B&L PureVision 2 HD contacts. The packaging did not mention the HD like the picture. A disclaimer would have been nice, since I wasn't sure whether I received the correct lenses. I called B&L directly and was reassured that it is the correct packaging, that the HD part of the logo is still being approved
Submitted by Cynthia
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Customer Satisfaction Comment
Excellent.
Submitted by Ray
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Customer Satisfaction Comment
My doctor refuse to review my contact information but ACLenses took care of it and they shipped them within the week frame. I am extremely satisfied with my order and the price was great. I research for days were I find inexpensive lenses and ACLenses had them. I do encourage people to supply their vision for ACLenses.com
Submitted by Airet
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Customer Satisfaction Comment
I have been ordering from you for years and have been more than happy with the sevice, how ever now with the British customs, i am slightly hesitant to reorder as it put such a delay on the order, again not your fault
Submitted by Audrey
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Customer Satisfaction Comment
I was always satisfied with my orders. If any problem arose sales representants soled it quicly. Unfortunately, our country changed the law and imposed VAT on shipments from USA, thus, ordering lences from US is not advantageous any more.
Submitted by Ivana
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Customer Satisfaction Comment
AC Lens offered the best over all pricing including shipping in comparison to 1800Contacts and Vision Direct. Website was secure, user friendly and offered a $5 discount promo code which was great. Order was received in a matter of days since I faxed my prescription the same evening that I placed my order. I definitely will reorder from AC Lens and recommend AC Lens to anyone.
Submitted by Connie
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Customer Satisfaction Comment
I always check your prices when I need to order lenses. When compatible, I order! The handling is always great!
Submitted by Tetiana
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Customer Satisfaction Comment
I will continue to use you for contact lens purchases. Good Job!
Submitted by Lisa
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Customer Satisfaction Comment
Thanks for your Speedy Service & low Prices!
Submitted by Rosario A
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Customer Satisfaction Comment
I have been ordering my contact lenses for over a year now and have been extremely pleased with the easy ordering process and quick delivery, usually overnight. I have referred family and friends to your site and they have been pleased as well. Keep up the great work. Regards, Lois
Submitted by Lois
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Customer Satisfaction Comment
excellent service
Submitted by Kathryn
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Customer Satisfaction Comment
Hope to get $50 rebate soon. Overall, good experience...
Submitted by Carolyn
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Customer Satisfaction Comment
Coupon/rebates a must,and your service was Impeccable. Good doing business with you. Clay Nicholson
Submitted by Clay
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Customer Satisfaction Comment
Perfect! Fast shipping, great price, easy-to-use web site.
Submitted by Allan
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Customer Satisfaction Comment
Great experience with AC Lens! Surpassed my expectations with expedient shipping and a military discount.
Submitted by Eric
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Customer Satisfaction Comment
Super fast shipping, thank you. Great price as well. Hope to use again.
Submitted by Stephen
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Customer Satisfaction Comment
This was my first time ordering contacts online so I was somewhat apprehensive but yet excited. The apprehension was put to rest from the beginning because I was provide with updates from the time I placed my order until the time the order shipped.
Submitted by Debbie
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Customer Satisfaction Comment
Reorder process was not clear online
Submitted by Lavada
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great service!!!
I love my freshlook colorblends toric(gray) contacts...i am very pleased with aclens,very great customer service. Will definetely be purchasing again in the future...
Submitted by victoria
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great service!!!
I love my freshlook colorblends toric(gray) contacts...i am very pleased with aclens,very great customer service. Will definetely be purchasing again in the future...
Submitted by victoria
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Customer Satisfaction Comment
I loved the way the system kept my prescription and doctor information. It made reordering so easy.
Submitted by Nancy
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Customer Satisfaction Comment
great way to get contacts.
Submitted by Ronald
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Customer Satisfaction Comment
I bought some prescription swim goggles from you in the past, so now that I wear contacts I thought I would try to order them from you see how it goes. FANTASTIC!!!!!. It didn't hurt that the lenses were on sale! So a box of these lenses which would be $50 at Walmart were $27 from you. Yikes, that was a real treat. I sent my order on Monday, they shipped that afternoon, and were in my mailbox on Wednesday morning. Can't ask for better!!!! Thanks AC Lens.....I'll be back!
Submitted by Kathleen
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Customer Satisfaction Comment
AC Lens has the best prices and special offers.Thank You!
Submitted by Emma
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Customer Satisfaction Comment
Everyone is nice and service is very quick, it's hard to improve on that.
Submitted by Kathleen
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Customer Satisfaction Comment
Better than 1-800-Contacts. Very pleased, I will be a returning customer.
Submitted by Sara
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Customer Satisfaction Comment
I have been ordering for some time from AC lens and I find the service is always excellent. Thanks a million. Deirdre
Submitted by Deirdre
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Customer Satisfaction Comment
Great time on the order, thanks
Submitted by Sueanna
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Customer Satisfaction Comment
Second time ordered. Great, prompt service. Thanks.
Submitted by Gail
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Customer Satisfaction Comment
Highly Satisfied - Keep doing what you are doing!!
Submitted by Chris
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Customer Satisfaction Comment
too bad you don't let us use the $5.00 coupons w/other discounts- Why bother giving them?
Submitted by Jan
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Customer Satisfaction Comment
Straightforward. Fast delivery (to the UK). Easy repeat ordering. This was my third visit - recommended company!
Submitted by Fiona
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Customer Satisfaction Comment
Overall great price, fast shipping. Can't complain! Thanks!
Submitted by Caitlin
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Customer Satisfaction Comment
Recently my prescription changed and my eye doctor switched me to new contacts. I looked them up on several other websites first and then came back to AC Lens where my lenses were least expensive. I've called your customer service one time and found the agent very friendly and knowledgeable. I don't see a reason to ever order from somewhere else.
Submitted by Julie
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Customer Satisfaction Comment
Thank you for a great experience. I've never had to wait long to get my contacts in!
Submitted by Melissa
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Customer Satisfaction Comment
I cant remember evr receiving anything ordered fromt he states being delivered so quickly. Thanks AC Lens, you guys will always have my business.
Submitted by Stephen
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Customer Satisfaction Comment
Lenses were delivered quickly, and ordering was hassle free.
Submitted by Gloria
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Customer Satisfaction Comment
I saw the special offer in my e-mail, 10% and free postage, yet when i ordered the free postage was only for USA costumers. I felt this was not properly advertised.
Submitted by Tricia
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Customer Satisfaction Comment
AC Lens is THE place where I order contacts...and has been for many years. It's simply outstanding.
Submitted by Amy
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Customer Satisfaction Comment
Excellent!
Submitted by Miosotis
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Customer Satisfaction Comment
Everything was perfect other than the fact that I was charged Customs duty on receipt of the items. (I live in the UK). I was not expecting this to happen. I also feel that UK customers are further disadvantaged as we are unable to claim any of the Rebate services you operate. An incentive to compensate for these disadvantages would lead to me becoming a regular customer from you.
Submitted by Atchuthan
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Customer Satisfaction Comment
well done guys
Submitted by Viktoria
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Customer Satisfaction Comment
Customer Services was excellent! They gave me all the additional steps and advices I needed to do the rebate and such.
Submitted by Ger
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Customer Satisfaction Comment
Everything was great
Submitted by Nicholas
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Customer Satisfaction Comment
I was apprehensive about ordering Polycon RPG lenses on- line, but the experience proved a good one. The contacts are comfortable and my eye doctor is pleased with the fit. I've reordered another pair...thank you!
Submitted by Sandra
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Customer Satisfaction Comment
I have been a repeat customer for a couple of years now and don't plan to change. Your prices and service has always been the best, so I don't even price shop anymore when I need to reorder contacts!
Submitted by Tracy
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Customer Satisfaction Comment
I enjoy getting the frequent discounts to aclens.com It motivates me to continue business with them!
Submitted by Kaylyn
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Customer Satisfaction Comment
I was very satisfied with the service and glad to get the 5 dollars discount.
Submitted by Halina
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Customer Satisfaction Comment
Very easy to order, reasonable pricing, and quickly confirmed and shipped. Very satisfied with the service and pricing.
Submitted by Barbara
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Customer Satisfaction Comment
I am very happy to buy from ACLens. ACLens is a serious business I can trust with excellent customer service and the right prices. That's why I keep buying from ACLEns for 7 years now. Thanks to ACLens!
Submitted by MARIA
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Customer Satisfaction Comment
I heard positives reviews about you on the web-site that deals with virtual shopping. I am very glad that finally I could find such a good Internet shop!
Submitted by Elena
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Customer Satisfaction Comment
Easy to reorder and great prices as always!
Submitted by Lisa
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Superior Customer Service
My boyfriend and I just recently ordered some special effects lenses (Angelic Yellow and LeStat). After tracking my order and seeing that you were still awating rx verification from my eye doctor I called them to see if they got anything from you, they hadn't gotten a fax or phone call so I called customer service to inform you that my doctor hadn't gotten anything and representative I spoke with not only told me when you sent the first fax but also sent it again while I was on the phone. I work in a call center type setting myself and I was so impressed with the service I received that I am now making it my personal goal to be a better customer service reppresentative.
Submitted by Megan K.
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Customer Satisfaction Comment
Another factor was discounts/coupons. Great customer service. There were questions emailed to me right after placing order. Customer service was excellent in picking up errors in my order. Everything was handled in expeditious manner.
Submitted by Mary Ellen
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Customer Satisfaction Comment
Contacting customer service was a pleasure. It's so refreshing to be treated as a real person by a real person!
Submitted by Jan
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Customer Satisfaction Comment
The order process is a bit tricky. I don't recall IF and where the discount code was inputted therefore I don't know whether I received the discount or not!
Submitted by Tatsuya
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Customer Satisfaction Comment
Excellent service
Submitted by Lorraine
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Customer Satisfaction Comment
Wonderful experience with AC Lens! This is my third order and I will continue to order from you.
Submitted by Janice
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Customer Satisfaction Comment
Customer service so much better than expected. I deal with customer service companies every day at my job in a medical office, and this service was by far the best I have experienced in a long time!!!
Submitted by Sherry
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Customer Satisfaction Comment
Keep up the great work!
Submitted by Judy
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Customer Satisfaction Comment
Fantastic service, reasonably low prices!!! And best of all HASSLE FREE. I am truly impressed!
Submitted by Rafael
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Customer Satisfaction Comment
AC is the best place to order lenses. The customer service is just wonderful, delivery is prompt always, and you're right on top of the process with all the e-mails regarding status of the order.....just keep doing what you're doing...no suggestions for improvement, everything is PERFECT !
Submitted by Barbara
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Customer Satisfaction Comment
I am very satisfied with the ease promptness of this experience. Thank you
Submitted by Christa
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Customer Satisfaction Comment
Very Happy wiil use again.
Submitted by Randy
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Customer Satisfaction Comment
It was very pleased with the ease and quickness of the on-line ordering. The confirmation was received by the time the script finished being faxed. When compaired with other on-line sites, AC Lens was about $10.00 cheaper. I will continue to be a return customer for myself and my family. Thank you!
Submitted by Mary
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Great Service
I would definitely order from AC Lens again, I got my shipment delivered to Canada in 7 days! And the price was unreal, almost half the cost of getting it from the supplier!
Submitted by anonymous
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Customer Satisfaction Comment
Good prices and good service
Submitted by Diane
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Customer Satisfaction Comment
Simple, easy, and fast
Submitted by Edward
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Customer Satisfaction Comment
"love the ease of doing business with AC & great prices"
Submitted by Beverly
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Customer Satisfaction Comment
Get rid of the coupons/discounts or make them automaticly come off the order.
Submitted by Gorden
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Customer Satisfaction Comment
Always a pleasure ordering from AC Lens
Submitted by Chanel
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Customer Satisfaction Comment
I've been ordering from you for years, always happy with price, delivery time, customer service. I plan to be ordering from you for years to come!
Submitted by JoAnn
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Customer Satisfaction Comment
have used you for years - very satisfied - thank you for your service
Submitted by Rita
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Customer Satisfaction Comment
I love AC Lens! ^_^
Submitted by Nealy
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Customer Satisfaction Comment
the price is the best I have ever found- thank you!keep sending the incentive sales and bonuses
Submitted by Jan
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Customer Satisfaction Comment
AC Lens is top on my list! I will definitely order from this company again. The price is competitive with the rest of the Lens companies on-line but the service is extremely top notch. I ordered the contacts and had them in approximately four days in my mail box. You can't beat that for customer service. I've already recommended AC Lens to my family and friends that wear contacts.
Submitted by Gina
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Customer Satisfaction Comment
I have placed many orders with AC Lens and been happy with every experience. During my latest checkout, I missed the area to apply a discount. Customer service applied the discount post-order with no problems. I appreciated this immensely and with customer service like that, will continue to order through AC Lens.
Submitted by Bradley
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Customer Satisfaction Comment
I have been ordering from AC lens for a couple of years already. Extremely satisfied with the service and ease of placing an order.
Submitted by Andrea
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Customer Satisfaction Comment
My only complaint is that I have to pay for Shipping to Canada. Most other on-line lens sites do not charge for shipping. Other than that, your site is easy to navigate and you carry the lenses I prefer.
Submitted by Larry
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Customer Satisfaction Comment
Prior problem with glasses you sent, not caused by you, and you were great!
Submitted by Mrs. Michelle
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Customer Satisfaction Comment
Product arrived earlier than expected. I received e-mails every step of the way from processing, contacting my eye doctor to confirm my prescription, through shipping and delivery. ALSO, BONUS STARS for providing the best price when compared to other stores and online suppliers.
Submitted by Bryan
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Customer Satisfaction Comment
I have been ordering contacts from AC Lens for many years and have never had a problem. They are great.
Submitted by M. Louise
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Customer Satisfaction Comment
Fast and efficent. No problems, it doesn't get any better than that.
Submitted by Katherine
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Customer Satisfaction Comment
I like the idea of getting a discount on my contacts. I also like to wear colored lenses sometimes (which my eye doctor okayed). Colored lenses are not necessary but fun! Getting a discount on my whole order makes it easier for me to justify the cost of my colored lenses. I also appreciate that my regular lenses (Air Optics Night & Day) are cheaper here than at any of the other places that I have checked and previously ordered from. I also like how quickly my order is processed and sent. My last order was placed on a Thursday and I received my order on the following Tuesday. Less than a week and I got free shipping! Thanks AC Lens............
Submitted by Linda
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Customer Satisfaction Comment
B&L Multi folcal lenses were shipped direct from Manufacturer. Previous experience, when shipped direct from AC Lens orders were received much quicker. But still like your service. Tks, HC
Submitted by Hal
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Customer Satisfaction Comment
easy ordering and quick delivery. thank you!
Submitted by Neal
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Customer Satisfaction Comment
Honesty and integrity, are two of my biggest demands. As long as I am dealing with a company that has these qualities I am happy.
Submitted by Marcela
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Customer Satisfaction Comment
Experience was wonderful! Contacts I needed were available and reasonably priced. Customer service was polite, very helpful, and extremely professional. Delivery was extremely fast. Great job!!! I will be ordering from you again.
Submitted by Kelly
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Customer Satisfaction Comment
AC Lens makes it so simple to reorder and know it will be received quickly and correctly. Thanks!
Submitted by Carol
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Customer Satisfaction Comment
This past year I've been wearing your Freshlook Colorblends lenses in Gemstone Green, and I get tons of compliments as to how natural they look. Then, I tell them I have brown eyes. Its great!! Lori
Submitted by Lori
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Customer Satisfaction Comment
Because of your excellent service, I will prob always use you.
Submitted by Katie
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Customer Satisfaction Comment
Love AC Lens. I tell everyone about it!
Submitted by Christa
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Customer Satisfaction Comment
This is an awesome price!! The website, just come up out of no where. I was typing in 1-800-contacts, where I've previously ordered them, and that's the last time since AC Lens is so much cheaper. I've already recommended it to a colleague!
Submitted by Brett
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Customer Satisfaction Comment
I love AC Lens. Always helpful. Always prompt. Took returns once when prescription changed. Good coupons. Good service. Great prices.
Submitted by Carole
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Customer Satisfaction Comment
is really good company reputation,easy reordering good price, l likeee thanks :)
Submitted by Graciela
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Customer Satisfaction Comment
Love the service! Prices seemed a little high...but enjoyed the convenience.
Submitted by Angela
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Customer Satisfaction Comment
Fantastic service. I still can't believe how quickly my contacts arrived here in Japan. Thank you!
Submitted by Samantha
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Customer Satisfaction Comment
great, as always.
Submitted by Zoe
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Customer Satisfaction Comment
Amazing!
Submitted by Gudelia
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Customer Satisfaction Comment
every thing came as ordered and in the specified time
Submitted by Stephen
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Customer Satisfaction Comment
Love your company! Every order is always easy, and shipped quickly! You have a customer for life!
Submitted by Laura
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Customer Satisfaction Comment
Everything went as planed
Submitted by John
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Customer Satisfaction Comment
To be able to exchange is great. Thank you
Submitted by Patricia
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Customer Satisfaction Comment
Extremely fast delivery, lowest prices found, and FREE shipping. Couldn't be more satisfied. Thank you!
Submitted by Chris
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Customer Satisfaction Comment
Very happy with this website. Will order in the future for sure!
Submitted by Allison
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Customer Satisfaction Comment
The $5 off is a waste of time because it can not be combined w/any other offer.
Submitted by Jan
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Customer Satisfaction Comment
good reliable service as always have recommended my sister who is also delighted with your service
Submitted by Gillian
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Customer Satisfaction Comment
no comments as I am perfectly happy
Submitted by Eileen
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Customer Satisfaction Comment
the sevice was goood, the purchase come quickly. the price was good, but the price of the shipment was expencive.
Submitted by Yair
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Customer Satisfaction Comment
I am constantly recommending AC Lens to friends. Your pricing is great, delivery time is great, and your customer service staff are great. I have been using AC Lens for a number of years and have always had super service.
Submitted by Edward
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Customer Satisfaction Comment
By "Ease of reordering", I'd say the most important part was the ease of confirming my prescription ... I didn't have to get involved at all, AC Lens called my doctor and took care of it without having to contact me. Thanks!
Submitted by Gayle
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Customer Satisfaction Comment
I have been using AC Lens for quite some time and I have never had a problem with my order or customer service. I recently contacted customer service to find out if I could return un-opened boxes because my prescription had been changed. Without hesitation, they efficiently processed my request and the amount was credited to my cc act. Good service like this is hard to come by and I will continue to use AC Lens services for a long time to come.
Submitted by Camille
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Customer Satisfaction Comment
Add to your FAQ that no insurance (VSP) is accepted. I'm satisfied with the prompt response to my email question on this topic. Learned about AC Lens thru my corporate Work Perks program.
Submitted by Janis
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Customer Satisfaction Comment
have used aclens for sometime and it's always been easy and no issues. Will keep using.
Submitted by Debbie
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Customer Satisfaction Comment
I've always had good experiences with AC Lens. The issue this time arose when I accepted the invitation to buy when I received the renewal notice. Even though my prescription had not changed, your system somehow had a prescription in its database from two or three years ago, which is the prescription that auto-populated. I had only just visited my eye doctor, who informed me that there were no changes, so I clicked on "buy" and that gave me the wrong lenses. It wasn't a big deal because I buy two weeks in advance of when I run out, but it could have been a big deal had I been needing lenses immediately. All taht said, I'd encourage you to look at the computer system to determine where that bug exists and get it out. Thanks!
Submitted by Billy
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Customer Satisfaction Comment
I was delighted and couldn't beleive I'd get my order so fast. Thank you so much for your prompt service.
Submitted by Betty
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Customer Satisfaction Comment
Thanks - my 15 yo daughter always waits til the last contact to tell me to order more....thanks for the quick shipping!
Submitted by Hayley
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Customer Satisfaction Comment
I was very impressed with the customer service. I received several emails keeping me informed of what was happening with my order. When I called, the rep was very friendly and helpful. I got my contacts within two days of ordering. I would definetly recommend and use you again.
Submitted by Jamie
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Customer Satisfaction Comment
You seem to know how to contact Dr., and get a prescription shipped faster than anyone else! Thank you for excellent service.
Submitted by David
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Customer Satisfaction Comment
I was very impressed since I mailed my order in and I still received my contacts in 5 days. I am recommending my boyfriend too.
Submitted by Fawn
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Customer Satisfaction Comment
My lens were not in stock which made my order late. I did not cancel the order because the company kept me informed, were honest with me, provided great pricing, loved the web site and order process...efficient, simple and the process of following my order. You have my business in the future. I have been wearing contacts for 5 years and you will have my business. Thank you.
Submitted by Bonnie
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Customer Satisfaction Comment
You guys are the best. Thank you for everything, and making ordering so easy.
Submitted by Karen
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Customer Satisfaction Comment
Excellent service! The pricing was competitive and the order was processed within hours and shipped ASAP. I really liked the timely manner of my order. Best online service.
Submitted by David
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Customer Satisfaction Comment
I dont see why you have to contact my dr. I'm a big girl, I can read a few letters and numbers on a box. In this economy people are dropping their insurance, but still need to see.
Submitted by Jessica
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Customer Satisfaction Comment
Tracking is not available for an international order. Despite this I'm really satisfied with the seller.
Submitted by Dmitry
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Customer Satisfaction Comment
just as mentioned before ,please let me know if there are offers ,discounts ,free shipping. Thank you so much Sinan
Submitted by Sinan
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Customer Satisfaction Comment
customer service was great!
Submitted by Debra
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Customer Satisfaction Comment
Order processed quickly. Good communications in that I was kept informed of order progress at relevant times. Items matched ordered goods. Great service.
Submitted by Annette
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Customer Satisfaction Comment
Great site with great prices! Will definitely order from AC Lens again!
Submitted by Sharon
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Customer Satisfaction Comment
Ordering from AC Lens is very easy, convenient and cheaper then purchasing lenses from my eye doctor. The extra discount codes made it cheaper on top of the low prices.
Submitted by Michael
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Customer Satisfaction Comment
very easy site to use - 4 family users - would be great if discount offered for family member use
Submitted by Troy
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Customer Satisfaction Comment
I am very satisfied with the ordering process and the fast shipping and delivery.
Submitted by Sue
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Customer Satisfaction Comment
Over all I am satisfied with the service. I how ever paid extra to receive my contacts early. And they came 9 days after I ordered. I paid for 3-5 days. When I didn't receive them on a Wednesday (the 3rd business day) I was hoping to get them by the 4th or 5th. And they didn't come. I had to wait another 3 days thru the weekend to get them! I feel like if I pay for the service then I should get them in the time frame I paid for!
Submitted by Kim
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Customer Satisfaction Comment
UK customer. First time I have used AC. Excellent service and value.
Submitted by Keith
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Customer Satisfaction Comment
Products arrived well in advance of estimated time of delivery, even though they were being shipped abroad. I have always received excellent service.
Submitted by Sara
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Customer Satisfaction Comment
everything went fine....thanks
Submitted by Cynthia
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Customer Satisfaction Comment
awesome awesome
Submitted by Wanda
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Customer Satisfaction Comment
I have been using AC Lens to supply contact lens since 2004 at a rate of a little more than once per year and have not used any other supplier. I have recommended AC Lens to others in the past. The reorder process is straight forward, the website and personal account history are good and shipping times are very resonable to Canada. Thanks.
Submitted by Al
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Customer Satisfaction Comment
I will only order if my contacts are on sale.
Submitted by Dawn
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Customer Satisfaction Comment
I appreciate the coupons you send!
Submitted by Lynna
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Customer Satisfaction Comment
Keep it up! And thanks.
Submitted by Donald
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Customer Satisfaction Comment
Please continue the discounts and sales prices
Submitted by Peggy
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Customer Satisfaction Comment
We were very satisfied, but whether we reorder again would be based on product pricing in addition to shipping/handling costs at the time we need to place another order. We currently have three contact lens wearers in the family....so we hope that you continue to have the best pricing. Thanks!
Submitted by Cori
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Customer Satisfaction Comment
I have not used the product that I ordered yet but the ordering process of reciept of my product was seemless and timely. Your people communicated with me without my requesting them to. You kept me abreast of the status of my order when you didn't have to. I appreciate that. As long as I am happy with the product that I ordered I will be sure to return when I need something again. Thank you.
Submitted by Shawn
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Customer Satisfaction Comment
prompt shipping friendly and knowledgeable customer service.
Submitted by Gloria
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Customer Satisfaction Comment
Should be a faster mailing time from USA to Australia. As an example, another order from the USA around the same time took <10 calendar days (although freight cost was higher (large shoe box size).
Submitted by Adrian
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Customer Satisfaction Comment
What a great company aclens is! I've been ordering from you for years and have always been very happy with everything about your service. Mark, London
Submitted by Mark
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Customer Satisfaction Comment
Great brands and prices
Submitted by Wanda
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Customer Satisfaction Comment
Price, including shipping and handling, was about the best that I could find.
Submitted by Curtis
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Customer Satisfaction Comment
I did not like the fact that I had to re-enter my medical provider information when I have been ordering from this company for quite some time!
Submitted by Lena
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Customer Satisfaction Comment
This was by far the easiest time I had ordering something online and I received my order in 2 days!!! I would HIGHLY recommend you guys to anyone I know that uses contacts!!!
Submitted by Kristin
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Customer Satisfaction Comment
I've used you for a number of years and your service has always been superb. Thank you.
Submitted by Jeffrey
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Customer Satisfaction Comment
I had this same order placed with a competitor. After five business days, they were STILL processing my order! So I canceled their order. They didn't even contact me to see what was wrong. Anyway, I shopped online and discovered AC Lens; placed my order; faxed my prescription; got a quick email acknowledgment; my order was shipped the next day and I received my order three days later! And AC Lens was less expensive than the competitor that I canceled with.
Submitted by Connie
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Customer Satisfaction Comment
I was nervous about ordering my contacts online, but this experience showed me how easy and efficient it can be. The best part was AC Lens contacted my doctor, so I did not have find a way to get my prescription to AC Lens!! The contacts came much quicker than expected and AC Lens had the best price. I shopped around both on the computer and locally.
Submitted by Rebecca
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Customer Satisfaction Comment
Great carrier; they had the contacts I needed for a great price and I recieved them right away(about 3 days). will order from this company again.
Submitted by Monique
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Customer Satisfaction Comment
I was unable to use my $5 off coupon purchase I received when I purchased my last order because the representative said I could not use it with a "sale" item. Well, I would not purchase from your site if it had not been "on sale", which means I would never be able to use this coupon. This is false advertisement.
Submitted by Julie
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Customer Satisfaction Comment
The ordering & delivery is always the best. AC Lens ships the fastest of anything I have ever ordered online.
Submitted by Kay
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Customer Satisfaction Comment
You folks do a great job...Thanks
Submitted by Stan
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Customer Satisfaction Comment
Service was excellent/ great follow up with my Dr on the prescription. Lens are terrific. I was having trouble getting Polycons 2's and you guys got them at a great price. I will be ordering future Lens from you for sure. Thank you!!! Neil
Submitted by Neil
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Customer Satisfaction Comment
The only disappointment was that after receiving numerous emails promoting a $5.00 discount off my next order, plus the $5.00 coupon I received with my last purchase and then when placed the order, I was told that the $5.00 discount wasn't redeemable. Not cool. Other than the above, the product, the service and ease of the process, was very satisfactory.
Submitted by Denise
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Customer Satisfaction Comment
I recently used AC Lens for the first time & was extremely satisfied with the entire process. Not only were the contacts the lowest price, but I received them in just 2 days! (I had to wait 2 weeks when I ordered from my doctor!) Also, my prescription did not specify my brand, and I had guessed when I ordered since I did not have the box with me at the time. Luckily, customer service contacted me to verify because they would've been the wrong ones. I will definitely order from AC Lens again.
Submitted by Tracy
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Customer Satisfaction Comment
I have always been very satisfied with your service and have been using you for a long time now.
Submitted by Belinda
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Customer Satisfaction Comment
All was great, lenses even came faster than anticipated! Do continue to maintain low prices - even lower, please! Many of us (I had mine delivered to Bulgaria, EU) have to pay an import tax/VAT (in my case 20%) over goods sent from outside of it... Would there be any possibility to establish an affiliate of your business overseas in order to share or cut the cost of the import tax/VAT? To the Q "How likely it is to reorder from AC Lens?" I answered "6" only as I am uncertain how much higher the grand total of my purchase would be after paying the tax/VAT. Otherwise, I would have gone straight ahead to "10"! Overall, it was unbeatable online shopping experience and all of your customer service reps were brilliant! Keep up the good work! If you can state more obviously that you are unable to call outside the US to verufy prescriptions, it will further speed up the whole process.
Submitted by Dimiter
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Customer Satisfaction Comment
Great company, great prices, great selection, great service!
Submitted by Richard
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Customer Satisfaction Comment
The price on the contacts was lower thru your company than the company I usually use. The free shipping and $5 off next order were bonuses on top of that!
Submitted by Sharon
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Customer Satisfaction Comment
i would highly recommend (and have) ac lens to friends and family. customer service is great as are the prices.
Submitted by Shannon
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Customer Satisfaction Comment
AC Lens is on the ball, can't believe how fast they ship :)
Submitted by Amanda
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Customer Satisfaction Comment
you guys did a OK job.
Submitted by Christopher
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Customer Satisfaction Comment
I've been ordering from you for something like 7 years now. You've consistently had great prices, fast processing and great customer service. Your people are very responsive. I don't even think about shopping anywhere else.
Submitted by Rishi
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Customer Satisfaction Comment
AC Lens is great! When I was ordering from 1-800-Contacts, first of all it cost more, but also I was getting more damaged or missing lenses in the cases. I have not had ANY trouble with ordering from AC Lens! Thanks for being so dependable!
Submitted by Jill
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Customer Satisfaction Comment
Very glad to have business with AC Lens. Fast shipping, a wide choice of products, good price.
Submitted by Mariia
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Customer Satisfaction Comment
Although it is legally a part of the United States, we live in GUAM. Some companies even forget our existance and can not choose it when entering our address. We expected late delivery and even non-delivery. But we received our products in 7 days (including the day we ordered). AC Lens had our brand, fast shipping and delivery, the pricing was right, free shipping costs, everything was to our satisfaction. We have already recommended AC Lens to our friends in Guam and will definitely be re-ordering from AC Lens in the near future. Very impressed.
Submitted by Ken
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Customer Satisfaction Comment
Have always ordered from AC Lens and have always been extremely satisfied.
Submitted by Margaret
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Customer Satisfaction Comment
AC Lens is great. I've ordered twice using your service and found the prices to be the best and shipping was excellent. Keep up the great work!
Submitted by Julie
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Customer Satisfaction Comment
Great experience! Prices more reasonable and even faster then ordering them from your own eye care specialist!
Submitted by Kellie
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Customer Satisfaction Comment
Everything was good!
Submitted by Nhu
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Customer Satisfaction Comment
Great experience. It's ALL good!
Submitted by Lisa
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Customer Satisfaction Comment
Aclens has the best pricing the best products and most of all the best customer service!
Submitted by Jahmal
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Customer Satisfaction Comment
New catalog of contact lense tool or equipments in the mail box may be better.
Submitted by Kazuhito
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Customer Satisfaction Comment
Everything was fine except that when I came back for my follow up I did not receive a copy of my prescription other than that everything and everyone was great.
Submitted by Antionetta
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Customer Satisfaction Comment
My order shipped the same day I ordered. Very efficient and fast - impressed!
Submitted by Susan
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Customer Satisfaction Comment
I really am satisfies with my order in AC. It was really fast shipping and I really am happy with my contacts....I will really come back n buy them more :)
Submitted by Jazmin
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Customer Satisfaction Comment
Service is always correct and much faster than 1800 contacts, which I used to use. Glad I switched.
Submitted by K
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Customer Satisfaction Comment
i know i get the same contacts from you as i would get from my optician, and at a better price. when shipping is free and the lens price is cheaper, who wouldn't shop with you?
Submitted by amy
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Customer Satisfaction Comment
I read about your website on a Navy benefits site. I've ordered from 1800Contacts for many years. Your prices including S&H were lower than theirs -- enough for me to give you a try. My order was delivered quickly & accurately.
Submitted by Janette
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Customer Satisfaction Comment
I've been buying from AC Lens for years, service is always excellent. I had a problem last year with a cloudy lens, which was taken care of quickly and efficiently. Cost is always good and shipping is often included. I'm certainly a satisfied customer!
Submitted by Mark
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Customer Satisfaction Comment
Excellent service! I wouldn't hesitate to recommend AC Lens to my friends and colleagues.
Submitted by Robert
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Customer Satisfaction Comment
It was very difficult to choose "the most important factor" for purchasing with your company. Great price, ease of order/reorder and fast delivery. You guys are the best!
Submitted by Lena
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Customer Satisfaction Comment
Always good pricing, fast shipping and quality service!
Submitted by Molly
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Customer Satisfaction Comment
Great service. Quick delivery. Thanks!
Submitted by Bonita
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Customer Satisfaction Comment
This is my first time ordering from your company. At this time I don't see any problems. I am very pleased how my order was processed and delivered..
Submitted by Arlene
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Customer Satisfaction Comment
I was very satisfied with the speed that the order was shipped. I also like that you accept a wide variety of payment methods. It was also very nice of you to include a contact case with the order.
Submitted by Patrick
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Customer Satisfaction Comment
You should offer next day service. It should not take 2 days to send the order to the manufacturer. Then 3-4 days to ship.
Submitted by Michelle
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Customer Satisfaction Comment
I think the fast action of your customer service department is what sets you apart from your competitors. There are a number of comparably priced websites out there but having a customer service department that responds quickly and effectively is something that makes a difference to me. I have been ordering lenses through ACLens for over 4 years now and I will never go back. Great job.
Submitted by Rebecca
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Customer Satisfaction Comment
Quick, easy and affordable. Already recommended to friends.
Submitted by Blaine
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Customer Satisfaction Comment
I was very impressed with the customer service. I was notified via email when the prescription AC Lens received from my doctor conflicted with the prescription I had originally submitted with the order. I was able to talk to my doctor and verify that they provided AC Lens with the incorrect prescription. Had AC Lens not double- checked with me on this, they would have sent me lenses with the wrong prescription. I have been very impressed with the professionalism of this site. Thank you.
Submitted by April
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Customer Satisfaction Comment
I appreciate being able to find my exact prescription at a very reasonable price. My doctor's office led me to believe they were the only ones who could order my unique prescription - not true! Thank you!
Submitted by James
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Customer Satisfaction Comment
The process was very fast and easy. I did not have my prescription and AC Lens verified my prescription with my doctor within the same day as my order. I had my contacts in hand within 5 days! Thank you!
Submitted by Rachel
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Customer Satisfaction Comment
Always great customer service!
Submitted by Kimberlyn
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Customer Satisfaction Comment
loyalty coupons would be great
Submitted by Eileen
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Customer Satisfaction Comment
I got my contacts at an incredible price and incredibly fast! I ordered on a Friday afternoon and received them Monday! I accidently ordered the wrong brand and called to make the correction with no problems. I also faxed my Insurance claim form that needed to be completed by ACL and received it back in a very timely manner. The Customer Service Rep I spoke to was very friendly and helpful.
Submitted by Lindsay
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Customer Satisfaction Comment
You do an excellent job and I appreciate it.
Submitted by Robert
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Customer Satisfaction Comment
Loved that you saved my rx. Made it much easier on me so I wouldn't have to send it again!!
Submitted by Keri
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Customer Satisfaction Comment
always satisfied.
Submitted by Debbie
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Customer Satisfaction Comment
Very easy ordering process, great price, and received my order fast! I will definitely be using aclens again! Thank you.
Submitted by Ashley
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Customer Satisfaction Comment
I have no complaints and plan to re-order in the future.
Submitted by Shirley
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Customer Satisfaction Comment
You need a simpler method to insert the prescription at the same time of the purchase. - Claudia.
Submitted by Claudia
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Customer Satisfaction Comment
I am very pleased and have no suggestions at this time, your staff is exceptional............and so is their follow thru......
Submitted by Kathleen
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Customer Satisfaction Comment
LOVE YOU GUYS! I ONLY WISH I COULD HAVE USED MY COUPONS WITH MY ORDER, BUT BECAUSE THE CONTACTS HAD A 'SALE' PRICE I COULDN'T USE THEM...BOO HOO
Submitted by Lupe
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Customer Satisfaction Comment
Speedy service, first class product and no problems.
Submitted by Larry
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Customer Satisfaction Comment
I was told about AC Lens by a friend and I would refer AC Lens to anyone that wears Contacts. I think your customer service is excellent and I receive my orders in a very timely manner. I was actually surprised this with last order when I checked the mail and there was my order.
Submitted by Peggy
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Customer Satisfaction Comment
I LOVE AC Lens!! You guys always have the BEST prices and are always running special deals and promotions that are easy and hassle free! Even if another place says that they will price match your products, I prefer to go through AC Lens because your customer service is the BEST and you ship my order immediately and it arrives extremely fast! I can't express how great it is to work with AC Lens. THANK YOU!!
Submitted by Stephanie
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Customer Satisfaction Comment
What would have improved my order would be if it came with a bottle of cleaning/disinfecting solution.I was however impressed with the availibility and cost of the lens. The delivery was also satisfactory.
Submitted by Kathleen
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Customer Satisfaction Comment
Excellent service!!
Submitted by Richard
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Customer Satisfaction Comment
I hoped that I needed to get two cassettes for the lenses, but I got only one, because I ordered 12 lenses. The another my suggestion about shipping cost is that should be some scale in regard to the ordered quantity and shipping cost.
Submitted by Julijana
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Customer Satisfaction Comment
Excellent,Transparent Service from Start to Finish
Submitted by Keith
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Customer Satisfaction Comment
My first order was in error. I used wrong info for order. (- instead of +)this was discovered when you contacted Dr for scrip info. When you informed me I corrected the order and shipment was made immediately. Thank you.
Submitted by Dorothy
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Customer Satisfaction Comment
I was very pleased with customer service. I stated my problem and they immediately corrected the error without a hassle. Also, I was immediately connected to a real person. I had a similar situation with another company, a glasses/lens company, and the wait was long and when I spoke to customer service they could not provide an answer and told me I had to email my question to the website to correct their error it took a week.
Submitted by Danielle
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Customer Satisfaction Comment
Thank you for such prompt, painless, wonderful service. You make purchasing contacts easy breezy and this busy lady can't thank you enough! Thanks again!!
Submitted by Lindsay
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Customer Satisfaction Comment
Faster responses to mail.
Submitted by Aleksandr
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Customer Satisfaction Comment
I have used many contact lens sites, and aclens.com happens to be the best!!! Not only do they offer competitive prices, they also offer fast shipping. On other sites, even if I sent in my prescription by email, I would have to wait almost a week before they shipped it out. Aclens shipped my order out the same day that I ordered. I am very satisfied with them, and will continue to use them in the future!
Submitted by Creontia
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Customer Satisfaction Comment
I am very impressed with the quality of these lens. Normally I order them from my eye doctor. Because I was going through them so fast I decided to browse the net. I came across AC Lens and, impressed with what I read about them, I placed an order and so far, so great because the lens I received from them seem to be of a better quality. I am very very impressed!
Submitted by Shirley
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Customer Satisfaction Comment
Speed and service can't be beat, thank you!
Submitted by Michael
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Customer Satisfaction Comment
Ive been an aclens customer for years and am always satisfied with everything. Hands down, the best way to order contacts
Submitted by Peter
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Customer Satisfaction Comment
The only recommendation I have is for your customer service reps to wait 10-15 minutes before calling someone to ask for their prescription. I knew what to do, and had to place the order so that I could include the order number on the fax/e-mail. I got up immediately after ordering to scan that info in and noticed missed calls when I got back. This is really nitpicky that I'm complaining about good customer service, but I felt a little hounded. Thanks for the quick service!
Submitted by Amanda
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Customer Satisfaction Comment
I was very pleased at how quickly the lenses arrived, especially as I live in London. Excellent.
Submitted by Sunita
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Customer Satisfaction Comment
I recommend ACLens to all my friends.
Submitted by Paul
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Customer Satisfaction Comment
Bigger and more frequent discounts for long-time customers like myself.
Submitted by James
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Customer Satisfaction Comment
The least expensive I found anywhere online, and I received them quickly! Thank you!
Submitted by Sarah
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Customer Satisfaction Comment
Cant improve on a perfect service,just keep it up.:)
Submitted by Ray
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Customer Satisfaction Comment
I am very satisfy with my purchase experience using AC Lens on-line.
Submitted by Robert Jr
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Customer Satisfaction Comment
Great communication, kept me informed via email every step of the way. Received my order quicker than expected.
Submitted by Jennifer
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Customer Satisfaction Comment
I placed my order late on a Friday afternoon, and I received the lenses on Tuesday! If you do not count the weekend, this is only two days.
Submitted by James
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Customer Satisfaction Comment
Each time I have ordered have received my contact rightaway and have been very pleased
Submitted by Jo
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Customer Satisfaction Comment
Keep costs on products and shipping low, and you will have my business forever.
Submitted by Edward
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Customer Satisfaction Comment
Excellent service, I am very happy, I have recommended to friends and family.
Submitted by Bonnie
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Customer Satisfaction Comment
Have ordered from you several times.. Always excellent service. Thank you.
Submitted by Nancy
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Customer Satisfaction Comment
Satisfied how fast I got email response and how these was more than pleasant conversation. -Satisfied with fast shipping and coupons discount. Thanks
Submitted by Sandra
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Customer Satisfaction Comment
I loved! I always will buy again!
Submitted by Leandro
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Customer Satisfaction Comment
I loved everything!
Submitted by Nataliya
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Customer Satisfaction Comment
Excellent service and after sale concern of my order and delivery. The number of days to receive my order in Canada is no doubt our delay through Customs and no fault of yours. Those ordering in Canada should allow at least 3 weeks.
Submitted by Ken
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Customer Satisfaction Comment
I presumed my order would come from Germayn as it had done before and was very annoyed that I had to pay a further 29 as it came from USA.
Submitted by Margaret
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Customer Satisfaction Comment
I'm very pleased with the product and timely delivery. Thank you!!
Submitted by Kennady
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Customer Satisfaction Comment
Great prices. Quick (very quick) and accurate delivery, even the two times I have had lenses delivered away from home. My ophthalmologist cannot compete with your prices. Your service is great. And I love the discounts. I have AC Lens for two years and have no plans to change.
Submitted by Katharine
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Customer Satisfaction Comment
Ordering my contacts couldn't have been any easier!! Great prices, Fast delivery! Very pleased with the service I received. Will be back again!! Thank you!
Submitted by Janeen
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Customer Satisfaction Comment
Besides the availability of my brand, I also look at price. I have a verrrry limited income.
Submitted by Barbara
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Customer Satisfaction Comment
Very pleased with the price and the shipping time.
Submitted by Katherine
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Customer Satisfaction Comment
This was our first experience with ordering contacts online and we were extremely satisfied. We won't hesitate doing it in the future. Dianne Kaiser-Letsch
Submitted by Dianne
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Customer Satisfaction Comment
Fantastic service!!! I will continue to use it and i will recommend it.
Submitted by Silvia
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Customer Satisfaction Comment
I had a wonderful experience. It was easy to order online. I also saved about $80 from ordering at the Eye Doctors office. I will definately use your service.
Submitted by Veronica
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Customer Satisfaction Comment
You should be faster and more clear regarding the expenses!
Submitted by Ornella
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Customer Satisfaction Comment
I can only order from a company that carries my brand - Biofinity Toric. But among companies that carry that lens, price and customer service are the two crucial factors. I would pay a e.g. 10% more if I know that I will be working with a good company with good customer service.
Submitted by Erik
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Customer Satisfaction Comment
Why didn't I know about ACLENS earlier? Prices are phenomenal, it's easy and quick to order, and customer service is PHENOMENAL. The order was processed and shipped extremely fast. The very same day I received my package I started recommended ACLENS to friends and coworkers.
Submitted by Maria
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Customer Satisfaction Comment
Excellent prices with fast shipping!
Submitted by Wesley
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Customer Satisfaction Comment
I wish shipping costs were better.
Submitted by Margaret
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Customer Satisfaction Comment
Easy to reorder, quick service, always in stock, good price! What more could I want?
Submitted by MaryAnn
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Customer Satisfaction Comment
Thanks so much for the quick delivery ..I ordered one set from Walmart and it took over 3 weeks ! ..your order got to me in less than a week
Submitted by Al
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Customer Satisfaction Comment
I contact another company before and they did not take care my order i needed to call them many time with a lot of trouble and I ending canceling my order . I contact AC Lens and they placed my order without any problem and my lenses arrived on time.
Submitted by Lucia
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Customer Satisfaction Comment
I have changed address but I have been buying my lenses from you and recommended friends for about 5 years or more now
Submitted by Edna
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Customer Satisfaction Comment
AWESOME....QUICK.........NO PROBLEMS..........LOVED IT...THANKS
Submitted by Kimberlee
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Customer Satisfaction Comment
Great prices & easy to reorder !!
Submitted by Jeannine
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Customer Satisfaction Comment
I am not sure I am confident enough to order again. Even though the prices were wonderful- a deciding factor- not knowing the status of my order or getting accurate, complete, and timely feedback leaves me willing to pay more for confidence.
Submitted by Tom
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Customer Satisfaction Comment
Price was good also.
Submitted by Edward
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Customer Satisfaction Comment
I have used your website to order contacts two times now. It was a very easy process and i received the lenses very quickly. The price was a little less the second time so I am hoping my lenses will continue to get less expensive as times goes on. I will continue to use AC Lense as long as the price is competitive.
Submitted by Sue Ann
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Customer Satisfaction Comment
Ordered my lenses on a Saturday morning and they were delivered by Tuesday. I saved over $40 compared to my Dr. Office. You guys are GREAT!
Submitted by Christopher
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Customer Satisfaction Comment
There was a substantial savings. Couldn't beat it any where else. Great service and timely shipment. Thank you.
Submitted by Joseph
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Customer Satisfaction Comment
All good with the service and the products.
Submitted by Jean
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Customer Satisfaction Comment
great service!! received when expected, better than ordering them from your doctor, cheaper and delivered to your door!!
Submitted by Ebony
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Customer Satisfaction Comment
Best online service I have ever bought from. Quick service, delivery and accuracy all deserve 10 for excellent.
Submitted by Elva
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Customer Satisfaction Comment
Very fast, great prices, great service!
Submitted by Vickie
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Customer Satisfaction Comment
Very satisfied with AC Lens.
Submitted by John
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Customer Satisfaction Comment
Good, prompt service. Fair/reasonable shipping times and costs, easy to use/navigate website.
Submitted by Steve
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Customer Satisfaction Comment
Great service, great price! Thanks AC Lens.
Submitted by Linda
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Customer Satisfaction Comment
The process was simple and we had the contacts within a few days of placing the order. We will order again from AC Lens.
Submitted by Whitney
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Customer Satisfaction Comment
I love to buy my lens from AC Lens because you are a Market America partner store!
Submitted by Joanne
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Customer Satisfaction Comment
Very satisfied
Submitted by Allen
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Customer Satisfaction Comment
Keep up the good work and your customer service is great.
Submitted by T. Divison
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Customer Satisfaction Comment
I would like the opportunity to buy (or get as a free sample together with large orders :-) a single lens of other brand/power for testing purposes. B.R. Henrik Bendsen ..,a happy overseas customer for decades!
Submitted by H. Bendsen
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Customer Satisfaction Comment
Perfect! Not sure how you do it. The prices are better than Sams Club and THAT is all I care about!
Submitted by T. Janiga
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Customer Satisfaction Comment
Thank you for your service and your product.
Submitted by T. Sanzenbacher
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Customer Satisfaction Comment
I received my lenses very fast!! Thank you, good job. Maybe just one suggestion : the packet with lenses wasn't closed very well so everyone could have taken them from it!! Fortunately all lenses were inside but package could be closed better for the security (the neighbors etc). Thank you.
Submitted by V. Honzikova
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Customer Satisfaction Comment
Great service, very easy to order on line, wonderful prices, quick turn around time in getting them shipped. Thank you so much.
Submitted by K. Anderson
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Customer Satisfaction Comment
Your staff kept me well informed of some issues that came up during the ordering process. They quickly resolved the issues to my complete satisfaction.
Submitted by A. Skaar
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Customer Satisfaction Comment
I enjoy the cost and the fast delivery AC Lens has to offer.
Submitted by R. Christie
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Customer Satisfaction Comment
Great communication throughout transaction, easy process with rx and fast - great overall. Thanks and I'll be back!
Submitted by A. Trenaman
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Customer Satisfaction Comment
AC Lens provides a great service, the best price, and friendly reminders to reorder!
Submitted by J. Zimmerman
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Excellent experience
Ordered my contacts on Saturday at 11:40am. Received notification my order had shipped at 3:20pm same day. Received my contacts in Monday's mail! love that instant gratification! I will definitely reorder and recommend!
Submitted by Michelle K
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Customer Satisfaction Comment
price, shipping cost, speed of delivery are all vital components of a re-order. also, i think multiple repeat orders should generate price break every so often. many thanks.
Submitted by C. Coston
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Customer Satisfaction Comment
Great prices and fast shipping. Got my order is 3-4 days.
Submitted by E. Mei
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Never buy from anywhere else!!
I bought my son a pair of prescription goggles from AC Lens and when his prescription changed, I switched to Swim Outlet, due to the price. Boy, was I sorry. The second pair broke within one week, the quality was inferior to AC Lens and I had the most difficult time attaching the nose-piece. In fact, I went through 3 of them. I finally gave up. It wasn't worth my time. I went back today to order from AC Lens--the exact first pair I got my son. My son thanked me for getting him the pair that he wanted. Believe me, the pair from Swim Outlet was $7.95 versus $29 from AC Lens, and I will continue to shop with AC Lens.
Submitted by Always a loyal customer
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Great service & great staff. They work with you & whatever problems that occur! Thanks Guys!
Submitted by K. A.
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Customer Satisfaction Comment
AC lens is affordable and speedy. I always receive my contacts within a 3-4 days of ordering.
Submitted by J. Martinez
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Customer Satisfaction Comment
Ordering from you was fast and easy, and was far cheaper than buying my lenses direct from the optometrist, and about $4 cheaper per box than the company my Dr. recommended I order from. I will order gain from you all for sure!
Submitted by D. Privitera
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Customer Satisfaction Comment
Your customer service was excellent, and my order came faster than I anticipated. Well done!
Submitted by R. Leifur
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Customer Satisfaction Comment
Have ordered from AC Lens for several years. Have always been extremely satisfied with service, attention to details, customer relations and speed of delivery. Prices seem fair.
Submitted by C. Sevelowitz
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Customer Satisfaction Comment
The overall shopping experience was good and the turn around time even better if I didn't have so many problems trying to fax my prescription to you.I was however dissatisfied with my purchase of the contact lens travel bag..as soon as i pulled the zipper...it fell apart(the zipper that is,not he bag) and i cant send it back because I am living in a different country and the shipping charges to return this defective product would be more to me rather than just trying to get it fixed myself.Anyways I will definetly order again and I always recommed others to this site.great overall experience despite few shortcomings here and there!
Submitted by J. Stewart
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Customer Satisfaction Comment
unsure as to exactly how many days it took to receive my order, but i think it was 3 or 4 days. regardless, i received my order earlier than i expected. i have already recommended ac lens to two people and shared the ac lens facebook page on my FB profile. i am already thinking of placing another order and getting colored lenses this time! i am extremely pleased with the availability, pricing and selection that ac lens has, not to mention the expedient service!
Submitted by S. Spies
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Customer Satisfaction Comment
please let me know first while placing order the need for the prescription
Submitted by K. Wright
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Customer Satisfaction Comment
Everything worked extremely well and I was able to make my selection on the site. When I called 2 different reps...they were both very friendly / helpful.
Submitted by H. Jeff
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Customer Satisfaction Comment
Everything was great except it took FOREVER for the contact lenses to arrive in the mail.
Submitted by A. King
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Customer Satisfaction Comment
I am glad that I found you all on the internet. I really like your contacts. Thank You
Submitted by J. McGeorge
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Customer Satisfaction Comment
It was great - people were very professional and responsible, and my order was sent priority mail so arrived very quickly!
Submitted by S. Drago
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Customer Satisfaction Comment
The entire process of doing business with AC Lens has been excellent.
Submitted by D. Becker
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Customer Satisfaction Comment
The best place i have ever bought lenses!
Submitted by N. Poldrugac
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Customer Satisfaction Comment
Thank you for supporting those of us overseas with an APO address.
Submitted by A. Smisek
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Customer Satisfaction Comment
Let people know upfront the total due or at least let them know about additional changes
Submitted by R. Perris
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Customer Satisfaction Comment
Excellent!Very Happy.
Submitted by K. La Rowe
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Customer Satisfaction Comment
I appreciate the notification to reorder
Submitted by S. Brooks
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Customer Satisfaction Comment
I have been ordering contact lens from AC Lens for almost ten years. I actually first tried with 1-800-Contacts, and there were some issues with them that I gave AC Lens a try. And I've never looked back! AC Lens has a great staff that always resolved any problem I might have with lightning fast speed. I have actually recommended AC Lens to any of my friends who was considering purchasing contact lens online. I would say AC Lens is my favorite online retailer of any merchandise.
Submitted by Y. Hsin
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Customer Satisfaction Comment
I received outstanding service and fast delivery. I will definitely reorder from you.
Submitted by C. Emond
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Customer Satisfaction Comment
The re-ordering process was a lot more complex this time--asking Qs about my family doctor etc --it also appeared that I had to re-enter all my details into the required fields again whereas in teh past these popped up already-that's my moan--overall experience is very good.
Submitted by P. Gillen
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Customer Satisfaction Comment
While pricing is very important, given it's the same product from any retailer, service and shipping costs are also an important consideration for me. You consistenly beat the competition on price, your service is excellent, and your shipping is free for a year's supply. I had to call for my daughter's order and a very helpful person assisted me. I think you have cracked the code on customer service along with atractive pricing. Not many companies can match that. Keep up the great work!!
Submitted by W. Taninbaum
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Customer Satisfaction Comment
I have an astigmatism which makes my contacts more expensive and other places had to order them. I was pleased that AC Lens had them without special ordering and their price was more reasonable then other places. There turn around was Ok as well, I got them in a week or so.
Submitted by M. Evanoff
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Customer Satisfaction Comment
A little bump in the customer service when I inquired about an offered discount, but over all I was very happy with the company and service as I have been in the past.
Submitted by E. Martin
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Customer Satisfaction Comment
This was my first time ordering contacts online, and I am so glad that it was a great experience! AC Lens' web site was easy to use and easy to order. I will definitely use them again for future contacts!
Submitted by T. Catlin
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Customer Satisfaction Comment
Thanks for being a great company and service provider.
Submitted by E. Luttrell
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Customer Satisfaction Comment
I was really satisfied with my experience with AC Lens. They did a great job and my contacts shipped very quickly, so that was even better. I plan to order from AC Lens again.
Submitted by J. Musil
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Customer Satisfaction Comment
Even though there were some problems getting my prescription information, AC Lens diligently worked with me and the Doctors office to get everything resolved. Thank you for the excellent service!
Submitted by D. Ried
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Customer Satisfaction Comment
I'm very impressed with the quick and no-hassle process of placing my order. I like you tracking system. Thank you for shipping to an APO address.
Submitted by L. Portillo-Ramos
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Customer Satisfaction Comment
make your prices the cheapest around, they will come....
Submitted by E. Joubert
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Customer Satisfaction Comment
Easy, fast, effecient. Thanks!
Submitted by M. Foster
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Customer Satisfaction Comment
Order arrived super fast :)
Submitted by K. Mckeowen
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Customer Satisfaction Comment
great service, got my lenses just days after ordering. keep up the good work. will order again in the future and hoping for the same great service.
Submitted by S. Nagy
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Customer Satisfaction Comment
I was surprised at how quickly they contacted my optometrist to confirm my prescription. I live overseas so I was surprised at how fast they got here.
Submitted by C. Barnett
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Customer Satisfaction Comment
It was an excellent transaction. Thank you very much.
Submitted by L. Melton
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Customer Satisfaction Comment
Decided to order online partly for price reasons and mainly because contacts ordered from optometrist the last 2 times took an inordinate amount of time to be delivered. So much so that I had to mail them myself to my college son. Very happy w/AC Lens.
Submitted by P. Kilkenny
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Customer Satisfaction Comment
My account has 2 people with 2 prescriptions on it but your personnel who fill the orders seemed to have a problem because the account was in one name and I was only ordering for one of the two people whose prescriptions are on the account. This caused a delay in processing. I'm not quite sure why they couldn't see both prescriptions on the account. Both prescriptions were from the same doctor. It just seems like it shouldn't have been that hard to figure out.
Submitted by H. Clapp
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Customer Satisfaction Comment
I always recieve my order on time from AC Lens and they keep me up to date about my order and the status of the order!!! BEST CONTACT RETAILER EVER!!!! I will keep using AC Lens as long as the service and prices stay the same!!!
Submitted by A. Green
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Customer Satisfaction Comment
I recommend AC Lens to anyone who is looking for contacts at an affordable price. The convenience of ordering and having them delivered to my home is another big plus.I highly recommend AC Lens!
Submitted by P. Gagnon
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Customer Satisfaction Comment
Service was faster than I expected. Very efficient. use my comments, not my name
Submitted by M. Judge
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Customer Satisfaction Comment
very good service
Submitted by T. Owens
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Customer Satisfaction Comment
Great Service and Prices! Thanks!
Submitted by M. Cetti
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Customer Satisfaction Comment
This was my first time purchasing prescription contacts online and I am very satisfied with my process through the purchasing of my lens on AC Lens. Thank you! Definitely will order more lens here in the future.
Submitted by J. Pham
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Customer Satisfaction Comment
DELIVER ON TIME IF I PAID FOR DELIVERY!! WHERE DO I ENTER MY DISCOUNT CODE??? see that's what I'm talking about!! SVSAV1
Submitted by L. Dykes
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Customer Satisfaction Comment
I got the site from 39dollarglasses.com and I am very happy with the order. It was so easy to chooses the lenses, upload the prescription then place the order, it all took less than 10 minutes! Thank you so much for providing an excellent product and excellent service!!!
Submitted by J. Moro
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Customer Satisfaction Comment
clean service and good prices -- glad I searched you out.
Submitted by A. Chase
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Customer Satisfaction Comment
clean service and good prices -- glad I searched you out.
Submitted by A. Chase
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Customer Satisfaction Comment
I am pleased with my lens but not too happy about the extra 18.00 which I had to pay to get the package out of the post office
Submitted by L. Mulholland
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Customer Satisfaction Comment
Excellent service. Quick delivery and competitive pricing.
Submitted by A. Soto
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Customer Satisfaction Comment
You did a great job for me and thanks.
Submitted by J. Steinback
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Customer Satisfaction Comment
very good
Submitted by H. Horton
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Customer Satisfaction Comment
I appreciate that my order was processed and shipped quickly. i also appreciate communication when the order is shipped so that I know to watch for it. Thank you
Submitted by T. Palmer
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Customer Satisfaction Comment
Yery impressed with the speed and accuracy of placing this order. Also happy with the price.
Submitted by K. Dowling
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Customer Satisfaction Comment
Have always recieved very prompt and reliable service from you
Submitted by G. Stevens
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Customer Satisfaction Comment
ACLens was outstanding the turn around time from the moment I ordered was incredible. I am very satisfied w/both of my oreders and will definitely be doing all my contact ordering from this website. I have already told all my family and friends about ACLens. In my opinion you guys are AWESOME!!!!!!!!
Submitted by Y. Ortiz
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Customer Satisfaction Comment
Great experience. Confirmation that it was shipped within hours of ordering and received 2 days after ordering. Great experience. Thank you.
Submitted by T. Vanden Heuvel
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Customer Satisfaction Comment
The delay in delivery was a postal strike...not your problem..When I emailed customer service ,I got an immediate response and a willing to replace the order if it has not come in a few more days...much appreciated..Thanks
Submitted by S. Finkelstein
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Customer Satisfaction Comment
I always ordered lens more than one box but I alway get only a case per order. I think aclens should give me case as many as boxes I order. But good price for Freshlook lens and also ability shipping.
Submitted by Z. Siripongsanuwat
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Customer Satisfaction Comment
My purchase was quick, easy and delivered in a timely manner. Thanks for your help!! Sherry
Submitted by S. Gamblin
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Customer Satisfaction Comment
Discounts, coupons, and Free Shipping are all factors for choosing a contact lens supplier. ACLens has repeatedly won my business because they meet those criteria and exceed my expectations with super fast delivery and the inclusion of a free contact lens case upon request. I greatly appreciate you all! Thank you.
Submitted by L. Scalzo
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Customer Satisfaction Comment
Very satisfied with the price (twice cheaper than at my doctor's) and super fast free shipment.
Submitted by T. Danusevska
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Customer Satisfaction Comment
Im very happy,with the experience at ac lenses. this is my first time on life ordering lenses thru internet ,I will keep it !!! Thanks,Ac lenses. I will keep on touch!!
Submitted by V. Paz
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Customer Satisfaction Comment
My initial order experience was a good one. AC customer service continually kept me advised of order status, any roadblocks encountered,and offered options for completion of order. Very safisfied with initial order. Plan to place next order in approximately five (5) months.
Submitted by T. Mattingly
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Customer Satisfaction Comment
Great experience. I will definately make future orders.
Submitted by M. Gattrell
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Customer Satisfaction Comment
This is the easiest, best, and most cost effective way of ordering lenses! Thank You!!! Jan
Submitted by J. Carr
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Customer Satisfaction Comment
no problems ---fully satisfied
Submitted by L. Timms
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Customer Satisfaction Comment
exelent product,price and professional shipping and handling
Submitted by X. Zulbeari
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Customer Satisfaction Comment
I think you must find more quickly and cheaper delivering method for us. Normally I pay postal fee almost one lens cost.
Submitted by F. Karahan
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Customer Satisfaction Comment
Even though I'd like to say I'm a loyal customer regardless of price, I can't. I compile a list of "legit" choices, then I search for coupon codes. The cheapest wins. So far, all the contact lens places have done a great job. I wonder if there are all fulfilled from the same place?
Submitted by A. Chen
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Customer Satisfaction Comment
haven't tried the contacts yet. Still using my last pair from last prescription.I didn't have any problems ordering, they were very helpful with my prescription and details about price. all went well! Thank you.
Submitted by Z. Weatherhead
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Customer Satisfaction Comment
I was not able to reach a representative for service nor was I able to put in the discount code on the system.
Submitted by D. Ford
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Customer Satisfaction Comment
your website was the only one that offered a rebate on my contacts...I even cancelled my order from a company that I had used last year. Thank you!!!
Submitted by J. Haas
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Customer Satisfaction Comment
i couldn't have asked for more prompt service and immediate responses to my questions. they were above and beyond my expectations, and pricing was also good. like i mentioned, i just wish they carried a little larger size. but i am so impressed by their immediate responses to my questions and extremely fast service. i received lenses faster than they said would be delievered. great job, and extremely courteous.
Submitted by J. Sitterlet
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Amazing prices, quick service
This is my second year using ACLens and I will never use another contact lens carrier. They beat out any other prices both online and in store. I ordered my contact lenses on a Friday afternoon and got the free standard shipping and received my lenses on Monday afternoon! I was so pleased with the great customer service and the quickness my order was processed.
Submitted by Jennifer M.
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Customer Satisfaction Comment
Very satisfied with your team. However, I would like to see a somewhat less bulky packaging when delivering the Contacts. Perhaps a padded envelope would do for the 4 boxes of lenses I usually purchase. Thanks.
Submitted by R. Roy
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Customer Satisfaction Comment
AcLens has outsranding service and you receive your lenses in a timely manner. Only one suggestion I would make is that I wish they carried more selections of parameters for their lenses. I seem to have rare parameters and I can't find the exact match to my prescription.
Submitted by M. Baltikas
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Customer Satisfaction Comment
I got my contacts a while ago but if i recall correctly the shipping was high, it costs 4.95 usps priority so like i said if i remember correctly i paid about $15.00 for shipping, that is just to much, i ship 1 pound items all the time on ebay so i am familiar with shipping processes, (Charge- correct Shipping) Please..
Submitted by n. evans
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Customer Satisfaction Comment
Good service
Submitted by S. Chellapermal
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Customer Satisfaction Comment
Not the least expensive option, but close to it. Very satisfied with website, communication, shipping, etc.
Submitted by R. Kanner
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Customer Satisfaction Comment
Customer service emailed me immediately and I provided them with the correct phone number. The issue was resolved very quickly and my prescription was confirmed by the next day.
Submitted by S. Miller
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Customer Satisfaction Comment
As a Canadian customer, it will be very beneficial to know whether the rebates that are being advertised are applicable to us or not.
Submitted by N. Sarhangpour
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Customer Satisfaction Comment
Customer service was very helpful. The prices are very good. Fast delivery time.
Submitted by M. Jacques
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Customer Satisfaction Comment
You need to train your CSRs to be empatheic and sensitive to customers, ewspecially when you are screwing with the customer's money.
Submitted by T. Deal
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Customer Satisfaction Comment
It will be better if there was an obvious place to add discounts or coupons as oposed to add this in the comment section.
Submitted by E. Hanania
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Customer Satisfaction Comment
Extremely satisfied with my order! Contacts shipped out right away without any problems and at a great price! Will definitely recommend to friends and family!
Submitted by K. Majors
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Customer Satisfaction Comment
Im satisfied. I recommend ACLens to anyone that needs contact lenses.
Submitted by A. Faria
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Customer Satisfaction Comment
Everything was wonderful; the prices, the speed, the accuracy, the follow up. I was impressed. The only thing, that is no longer an issue, is that for that first order I had not know where to place the discount code & until I received the confirmation email I did not know if it was correctly deducted. It was correctly deducted & know I know where to place it now going forward.
Submitted by S. Berns
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Customer Satisfaction Comment
I have already referred 2 friends. The prices, no shipping fees and ease of using flexible spending credit card were all factors with me being a return customer. Thank you Terry
Submitted by T. Chamberlain
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Customer Satisfaction Comment
This was my first time ordering my contact lenses through AC Lenses and it definitely won't be the last. I really appreciate how fast your response time is and how fast the delivery was! Excellent! Thank you so much.
Submitted by J. Nelson
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Customer Satisfaction Comment
Extremely happy, wish that you guys receive optum health vision, but did not ask.
Submitted by G. Zapata
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Customer Satisfaction Comment
None, you guys are doing great..............
Submitted by K. Weldon
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The best service
I had a great experience with my last order. Not only I always get a surprising gift with my order (a contact lens case, for example), but I also receive my order in shorter time than stated during ordering procedure. Products are of the best quality and always with a long expiry date. Thank You.
Submitted by Nihad
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Customer Satisfaction Comment
Was very happy with the way customer svc. handled my email regarding my questions. Thank you
Submitted by R. Narozny, Jr.
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Customer Satisfaction Comment
I will definitely be buying from AC Lens again!
Submitted by E. Ueda
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Customer Satisfaction Comment
Great experience.
Submitted by M. Zidich
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Customer Satisfaction Comment
I ordered product on a holiday weekend - received it in extremely quick time. Wouldn't hesitate to order from here again.
Submitted by C. Brunelle
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Customer Satisfaction Comment
we are very happy with the service we received. we have tried other companies and found that they don't give the service or care that you do.
Submitted by F. Gise
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Customer Satisfaction Comment
I'm very pleased with my experience buying at ACLens. The price is great compared with Brazil, even with the shipping costs, and the time to receive my order here in Brazil was excellent, but must of all, as you declare a lower value outside the package, I have not been taxed by the brazilian customs. My only recommendation is that you should offer hybrid lens. Definitely gonna buy again!
Submitted by J. Ruiz
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Customer Satisfaction Comment
The staff needed to call me to confirm my Dr's phone #, they were extremely prompt and very nice. I greatly appreciate such service!!!
Submitted by K. Day
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Customer Satisfaction Comment
some rebates on shipping fee would be apreciated
Submitted by P. Frenkiel
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Customer Satisfaction Comment
Input a new shipping address. However, contacts were mailed to the billing address
Submitted by M. Sanders
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Customer Satisfaction Comment
Prompt, pleasant service and quick delivery. All good. (You can use my testimonial, but just "Bob F.", and no other info please.)
Submitted by R. Freedman
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Customer Satisfaction Comment
So far, so good! I will be adding this website to my facebook and telling my friends about the excellent & quick service you provide.
Submitted by S. Bryant
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Customer Satisfaction Comment
Im very satisfied and will order again, I recieved the contact len's very quickly,all had to do was get on line and reorder and it didn't take long at all,3 minutes on line and I was all done,and in a few short day's i had my contacts and my order was correct. Thank You...
Submitted by S. Rowe
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Customer Satisfaction Comment
I will continue to order from you as long as I can find a 10% off coupon such as COUPONCABIN. Thanks for great service and low price!
Submitted by A. Lam
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Customer Satisfaction Comment
Great service & fast shipping. No problems and great, consistent communication
Submitted by M. Molloy
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Customer Satisfaction Comment
I order from you because you are a Market America partner store and I received 2% cash back on my order.
Submitted by B. Bogenschutz
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Customer Satisfaction Comment
Your customer service / response time is AWESOME! I ordered lenses w/ a stronger prescription. Since this represented a change, I got an email saying shipment would be delayed till you could verify the new script w/ my eye doctor....or I could fax the new script to your attn. I no longer have a fax machine, so I figured, what the heck, you're so quick, I'll let you do it. NO DOWN TIME at all.....still rec'd same day shipment! GREAT! You guys do a great job, thank you.
Submitted by J. Forney
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Customer Satisfaction Comment
Nice job!
Submitted by j. Pistrang
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Customer Satisfaction Comment
I only order from you as you are the best out there.
Submitted by C. Rodriguez
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Customer Satisfaction Comment
Good service which I have been using for several years. Good that you ship internationally. Good prices. Reliable and fast dispatch with confirmation emails. A previous time when I had a problem with my order customer service was good.
Submitted by E. Guni
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Customer Satisfaction Comment
Very simple and fast!
Submitted by K. Konesky
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Customer Satisfaction Comment
Great service and fast!
Submitted by K. Konesky
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Excellent service as always
I have to say that AC Lens has the best and fastest delivery service I have experienced with online ordering. It never fails to get my contacts within the next business day and it's still cheaper than ordering with my eye physician. I would highly recommend them to anyone. Thanks!!
Submitted by Tracy
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Customer Satisfaction Comment
everything was great
Submitted by C. Valentine
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Customer Satisfaction Comment
I love getting my contacts through the mail. No hopping into the car to make an extra trip to pick them up.
Submitted by C. Brannon
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Customer Satisfaction Comment
Great experience! Would def use again. Hadn't heard of AC Lens but after a BizRate search and testimonials I was sold. So glad I used AC Lens!
Submitted by L. Franke
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Customer Satisfaction Comment
very easy to order. good price.
Submitted by R. Wan
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Customer Satisfaction Comment
The lowest price out there, shipping was quicker than I thought, and I ended up paying more than half what I would pay in Norway.
Submitted by K. Litleskare
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Customer Satisfaction Comment
Excellent prices! Exceptional Service
Submitted by J. Belmonte
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Customer Satisfaction Comment
I was extremely happy with AC Lens - the price for a years worth of contacts were a full $50-100 less than that of your competitors. In addition, there were no problems verifying my prescription, and my contacts arrived three days after I purchased them - even though I only ordered regular shipping. My best experience yet buying contacts!
Submitted by J. Jasinski
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Customer Satisfaction Comment
Good Price, Fast Service
Submitted by J. Mainville
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Customer Satisfaction Comment
I had a wonderful experience! Not only do you have the best prices but the customer service and delivery time are 2nd to none!
Submitted by C. Woodward
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Customer Satisfaction Comment
I was definitely impressed with the fast service.I ordered my contacts thursday night and I received them monday morning! Thank you!
Submitted by v. triana
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Customer Satisfaction Comment
Smaller packaging would be nice.
Submitted by R. Roy
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one if the best purchasing online experience i've ever had!
AC lens' prices, compared to other sites, are really impressive, they came on time, but what really won me over is when I called in to track my order they were genuinely friendly and so helpful! I will definitely be using their company again!
PS: The Focus Softcolors are very nice and subtle! My eyes are naturally a deep blue so i was a little hesitant because they're for light eyes but the evergreen look natural. I highly recommend them as well!
Submitted by Angela
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Customer Satisfaction Comment
Great and quick service everytime I order. Thank You
Submitted by D. Hayes
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Customer Satisfaction Comment
Call the doctor when prescription not lisible. do not email to the customer and delay the order.
Submitted by J. Spiliadis
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Customer Satisfaction Comment
Thank you so much for the easy ordering processing (including listing the fax number for scripts), the price of the lenses and shipping (much lower than other competitors!!!) and the quick processing and shipping! I will DEFINITELY order from you again and refer my friends and family to you! Thanks!
Submitted by C. Baccus
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Customer Satisfaction Comment
I have been shopping with ACLens for almost 10 years and have been very satisfied.
Submitted by R. Ung
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Customer Satisfaction Comment
There is not much to add ! You do a great job, make it easy and simple to order lenses at a reasonable price, what else could you ask for ???
Submitted by P. Grau
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Customer Satisfaction Comment
Extremely fast service. I can't remember how quickly I did receive the lenses but it was much faster than I expected.
Submitted by L. Vincze
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Customer Satisfaction Comment
Lowest prices I could find on my contacts. I was pleasantly surprised when I opened my mailbox to find that they had arrived 1 day after I received the email that they had been shipped...that's fast. I will definitely order from here again!
Submitted by M. Hoel
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Customer Satisfaction Comment
I really appreciate that you ship to APO and QUICKLY! Thank you!
Submitted by C. Wong
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Customer Satisfaction Comment
Love your service.
Submitted by J. Lambert
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Customer Satisfaction Comment
I refuse to order from Costco any more even though they are slightly less expensive, because their customer service sucks, and it takes forever to get my lenses. I ordered from another online service last time and THAT took forever to get the lenses. YOU shipped them immediately and they were easy to order.
Submitted by B. Skinner
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Customer Satisfaction Comment
Fastest turnaround time on any online purchase that I've ever made - even with standard shipping used! I could not be more delighted with the service offered by AC lens. Great prices, great website to navigate, and excellent customer service.
Submitted by R. Rodenhiser
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Customer Satisfaction Comment
First time I've ever used this company and I am glad I chose it. Changes: My contacts dried out quicker or tore in the wind & I had to use a new pair. Good: AWESOME DELIVERY TIME! GREAT PRICE! AND AMAZING FOLLOWUP!
Submitted by S. Bryant
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Customer Satisfaction Comment
Ordering was easy and efficient and I was very pleased that my lenses arrived so quickly! Thank you.
Submitted by M. Jennings
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Customer Satisfaction Comment
Love three left right stickers.simple but helpful. 1800 contacts didn't supply this. And your prices are better
Submitted by J. Hardy
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Customer Satisfaction Comment
Your service has been excellent and the best prices too!
Submitted by D. Andrews
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Customer Satisfaction Comment
Extemely quick order processing and shipping. I went to a retail store to purchase the same contacts took over 2 1/2 weeks for them to come in and they were more expensive. Thank you
Submitted by G. Andino
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Customer Satisfaction Comment
I loved the reorder feature! Very convenient and easy to use.
Submitted by S. Zelanka
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Customer Satisfaction Comment
Fast, quick and easy.
Submitted by A. Jacabacci
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Customer Satisfaction Comment
My experience was very satisfying. Job well done.
Submitted by E. Rivera
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Customer Satisfaction Comment
Please provide rebate instructions when the order is being place not after the purchase has been made.
Submitted by A. Jones
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Customer Satisfaction Comment
I am very pleased with my purchase! I received today in Brazil (05/02/2011), thank you. Vinicius
Submitted by V. de Almeida
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Customer Satisfaction Comment
I really like the email reminders that I'm going to be out of lenses soon, or that my prescription is near expiration.
Submitted by J. Mathews
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Customer Satisfaction Comment
Great product! Fast service! Excellent price!
Submitted by S. Ristuccia
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Customer Satisfaction Comment
I am very pleased with my present and previous orders for contact lenses. The good prices are also welcome.
Submitted by P. Lediner
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Customer Satisfaction Comment
I hadn't heard of this company prior to this order. My eye doctor suggested I look for my lenses on your site. The lenses were FAR less expensive on your site, and they're the same exact ones. I have a new favorite! Thanks for a great product, great service & outstanding customer service reps!
Submitted by D. McCleary
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Customer Satisfaction Comment
I had been a regular customer of Coastal Contacts, but they would not give me the same price previously paid, So I searched the internet and chose you. Your price was by far the best and the service was prompt and kept me informed of each step of the process. Thanks.
Submitted by D. Klunk
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Customer Satisfaction Comment
keep your prices low.
Submitted by S. Hoard
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Customer Satisfaction Comment
very easy to do business
Submitted by T. Moreland
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Customer Satisfaction Comment
I never get your coupons when I need them. You always send them at the wrong time and they're expired by the time I reorder. Your costumer service is great though. The order before last my shipment was lost in the mail and they got me another out right away thank you for your hard work.
Submitted by B. Maratea
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Customer Satisfaction Comment
I absolutely loved the high level of customer service that was provided to me from my point of purchase until receipt of my order. Thank you AC Lens!
Submitted by J. Sanford
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Customer Satisfaction Comment
great experience will definitely purchase again.
Submitted by S. Auzenne
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Customer Satisfaction Comment
I am very impressed not only with the very competitive pricing but also the speed of delivery and the responsive emailing..Main factor is always keep customer informed and up to date with the order progress.Great job! AC Lens does all that. I have recommended AC Lens to quite a number of lens wearers.
Submitted by M. Neitzel
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Customer Satisfaction Comment
Shipping costs to EU is so high at this very moment. Why?
Submitted by M. Bidlas
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Customer Satisfaction Comment
It is the internet. It is easy. Haven't had to use your nasty? customer service people.
Submitted by J. Wiecks
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Customer Satisfaction Comment
is very easy to order since you have all my info there and always have lenses in stock
Submitted by J. LEMUS
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Customer Satisfaction Comment
aclens offers contacts at a great price-they confirm my prescription quickly, effortlessly and shipped to my home with great speed:) Love the service-I won't go elsewhere! Thank you!
Submitted by R. Brooks-Kinney
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Customer Satisfaction Comment
The service is excellent
Submitted by C. Garzon
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Customer Satisfaction Comment
I would definitely recomend AC lens to anyone I know, the service I have received over the past 3/4 years has been efficient and reliable and the prices are ridiculously low
Submitted by A. Cooper
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Customer Satisfaction Comment
Liked the immediate response on Monday after I had placed my order on the weekend that everything was already in the mail. Also liked that I could place order on-line but still fax you immediately the prescription. Your internet site was easy to use and gave good explanations of how things needed to be done.
Submitted by Z. Balsara
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Customer Satisfaction Comment
AC Lens delivery of my contact lenses was exceptionally quick. Thank you for the prompt delivery, as I received my lenses in 3 days.
Submitted by R. Gjertsen Jr
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Customer Satisfaction Comment
Wonderful. This was my first order, you did everything right and I will order again. So will my family and friens
Submitted by K. Green
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Customer Satisfaction Comment
Very fast and easy to order! Thank you!
Submitted by J. Vandergoot
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Customer Satisfaction Comment
Extremely happy with my choice to order from your company. Good work!
Submitted by F. Baccay
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Customer Satisfaction Comment
I would like to know that I was dealing with an honest company.
Submitted by J. Johnson
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Customer Satisfaction Comment
The only thing I can say is that the checkout page didn't show my free shipping discount until after I submitted my order, which made things confusing. The customer service representative assurred me that after I confirmed my order, I would see the discount, which I did.
Submitted by R. Meyer
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Customer Satisfaction Comment
I live in Switzerland. Therefore it takes 20 days or more to receive the lenses. But as I order for a long time the lenses a long time with AC lenses I know that. We have also to pay custom duties for about CHF 26.-- to the postman who brings the parcel. But in Switzerland the lenses are very expensive and I am very satisfied with the price from AC lenses
Submitted by Y. Frei
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Customer Satisfaction Comment
Good work, comrades!
Submitted by M. Ushanov
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Customer Satisfaction Comment
There are definitely other factors that are important to me when ordering lenses but price is something I need to watch. Your site was recommended to me by a friend and I was very happy with my order as well as speed of service. I just advised my son to order through this site and save himself close to $75 like I did!!!! Thank you muchly!
Submitted by R. Tischer
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Customer Satisfaction Comment
I am very satisfaction with your service. Thank you.
Submitted by A. Godunova
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Customer Satisfaction Comment
Overall I was quite satisfied with my purchase; my brand was available, the shipping was fast and the prices were reasonable.
Submitted by S. Harris
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Customer Satisfaction Comment
I loved how you could pay with PayPal and BillMeLater as well as regular Credit cards.Very convenient, in my case, to have other options. Plus my prescription is rather strong so you also having it was a BIG deal for me. Thanks so much!
Submitted by L. Fawcett
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Customer Satisfaction Comment
I was extremely impressed with the quick turnaround and delivery of my lenses. Your site was user friendly.
Submitted by C. Cassidy
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Customer Satisfaction Comment
I got a great price, fast delivery, and no hassles. What else can you ask for! Thanks!
Submitted by C. Goss
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Customer Satisfaction Comment
Hard contacts are difficult to find & I appreciate that with AC it's no problem to get them quickly and reasonably.
Submitted by J. Rzeszutko
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Customer Satisfaction Comment
I was extremely upset to get e-mails giving me discounts towards the purchase of Focus Progressive Lenses, only to find they had been discontinued. Having purchased Focus Progressives from your company since 2003, I expected you to advise me in advance so I could stockpile. Unfortunately for me, that was not the case, and I'm stuck with a lens I consider inferior.
Submitted by R. Moore
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Customer Satisfaction Comment
Very satisfied with lens and timely delivery!
Submitted by M. Greene
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Customer Satisfaction Comment
first buyer, extremely satisfied. you beat all other prices by 30% and the delivery was very timely. Thanks you.. you have a very satisfied customer. I will tell everyone. I have already told my opthomologist, who is now recomending your site to her patients.
Submitted by J. England
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Customer Satisfaction Comment
Like the reminder notices. Helps me stay on top of my lens. A factor my eye doctor likes very much as well.
Submitted by A. Vargas
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Customer Satisfaction Comment
THE SHIPPING WAS FAST, THE PRICES WERE GREAT, AND THE OVER ALL SERVICE WAS SUPERB!!
Submitted by C. Morales
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Customer Satisfaction Comment
great place to shop for contacts
Submitted by J. Lyons
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Customer Satisfaction Comment
Your service team was wonderful in getting me the lenses I needed after I broke one just before a trip.
Submitted by E. Lusher
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Customer Satisfaction Comment
AC Lens price before any CIBA rebate was cheaper than Wal-Mart/1-800 Contacts after their supposed discount and CIBA rebate. AC Lens was $44/box Wal-Mart was $60/box.
Submitted by T. Loren
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Customer Satisfaction Comment
Excellent and Fast Service. I am well pleased!
Submitted by S. Chandler
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Customer Satisfaction Comment
Thank you, for making the buying process so simple and quick.
Submitted by L. Wilson
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Customer Satisfaction Comment
Very pleased. Good prices. Great sevice. Fast delivery.
Submitted by J. Barbour
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Customer Satisfaction Comment
I sure will order again from your company I am very pleased.
Submitted by L. Casillas
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Customer Satisfaction Comment
Great place, was afraid to order from an online retailer at first. Got my lenses fairly cheap in 3-4 days.
Submitted by E. Tkachenko
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Customer Satisfaction Comment
I've ordered through AC Lens a few times now and have always been very satisfied. My lenses are correct and arrive speedily! Plus the prices are great. Thank you.
Submitted by S. Zwonitzer
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Customer Satisfaction Comment
After I placed my order, it said 'waiting for prescription' even though when I contacted via email your company said it was actually being processed. This had worried me. Otherwise all was fantastic!
Submitted by P. Guthrie
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WOW!!
I have never ordered my contact lenses on line before. I thought I would give it a try. I 'shopped' around on line and heard good and bad about everyone. So then it came down to cost. Not only am I impressed with the cost through AClens, I am also impressed with how they handled my order. I was not expecting them to contact my doctor. But they did - to confirm that my prescription was up to date and accurate!! It turned out that my prescription had expired and AClens would not go through with the order. They did encourage me to get my prescription updated and get beck to them anytime. My doctor extended my presciption. I went back to AClens that day - got by order placed and received my contacts in 3 days!! Keep in mind I have not used them yet. Only because I read that on line orders can take WEEKS to receive. If they are not the prescription I requested, I will get back to AClens. But I do not forsee any problems. AND if I do - I am confident that AClens will make it right!
Submitted by Debby
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Great Experience
This is my first order from AC Lens. I am familiar with the great Acuvue product, but was extremely pleased with the service from AC Lens. Order was exactly as I placed it and the lenses were received before I even expected to start looking for them! It was a wonderful experience and I recommend AC Lens highly! Thank you!
Submitted by Jan Patten
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Customer Satisfaction Comment
This was my first time ordering contacts online and I was a little worried how it would turn out at first. After I did a little research and ordered from you I was very satisfied with the results. Thank You for making it so easy!
Submitted by R. Cooper
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Customer Satisfaction Comment
This websites awesome!! Easy re-ordering options, fast delivery love it!
Submitted by A. Stone
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Great Service!
AC Lens is by far the best company with amazing customer service. I received my hard contact lens last week and realized that the fitting was wrong. This however was an error on my Optometrist part who wrote down the wrong Base Curve numbers. My doctors office re-faxed the correct prescription and the same morning AC Lens worked with me on the phone to fix the issue getting my new contacts out to me right away.
Submitted by anonymous
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Customer Satisfaction Comment
Excellent service, as usual.
Submitted by Z. Gersch
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Customer Satisfaction Comment
I've been using AC Lens for several years and every transaction has been great! The prices are unbeatable and the quick shipping is a nice convenience.
Submitted by S. Kahn
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Customer Satisfaction Comment
Price usually draws me to a place and I am willing to wait and give up the other things you guys have it all. I have recommended you to others and I am happy to say they use you also. I have no suggestions at this time.
Submitted by M. Burge
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Customer Satisfaction Comment
Your site is awesome! THANK YOU! We have ordered from you in the past and this time was even better than we remembered. Great savings and the contacts arrived so fast it made my head spin.
Submitted by P. Valero
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Customer Satisfaction Comment
How about a better web checkout interface?
Submitted by V. Wong
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Customer Satisfaction Comment
I've ordered from you for years and love your service.
Submitted by D. Wilson
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Customer Satisfaction Comment
Very easy company to work with.
Submitted by T. Silver
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Customer Satisfaction Comment
very fast getting to me
Submitted by D. Staffon
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Customer Satisfaction Comment
Excellent and kind.
Submitted by J. Bechtel
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Customer Satisfaction Comment
I have ordered lenses 3 times from this company. I love the convenience, availability, price point, and excellent customer service. I do and will continue to refer this company to family and friends. Thank you AC Lens!
Submitted by P. Waters
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Customer Satisfaction Comment
Great company....very fast service!! I've been ordering from you for more than 6 years and always have been satisfied!
Submitted by M. Poe
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Customer Satisfaction Comment
I am overall pleased w/the service and pricing.
Submitted by P. Lediner
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Customer Satisfaction Comment
Really enjoy the coupons and the great prices and customer service.
Submitted by C. Mueller
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Customer Satisfaction Comment
satisfied customer
Submitted by P. Wineberg
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Customer Satisfaction Comment
You were all so helpful with my order. i had a problem with my shipping address and the post office and your staff took care of it so quickly. i will never buy contacts from any one but you guys! THANK YOU SO MUCH
Submitted by H. Kenoyer
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Customer Satisfaction Comment
The international shipping option is great, the timing of the delivery was very good and I was all in all very happy. The prices are more expensive than on other websites, which is the only reason I might reconsider buying from somewhere else. Otherwise, very happy.
Submitted by G. Paone
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Great Experience!
Fast Service, Exactly What I Needed!!! Good Price! Thank You!!! :)
Submitted by anonymous
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Customer Satisfaction Comment
My delivery took 30 days to reach my house, but the delay is given on behalf of the customs of Brazil. Your company has been nimble in order, taking the product I wanted at a fair price.
Submitted by C. Goncalves Ribeiro Guimaraes
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Customer Satisfaction Comment
I like that the speedy delivery and good prices compared to 1800 contacts
Submitted by Y. Salgado
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Customer Satisfaction Comment
AC does its job well. My suggestion is: Don't change. Keep up the good work.
Submitted by P. Porrata
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Customer Satisfaction Comment
Wonderful service and great prices. I will be back again to order contacts.
Submitted by R. Dowdy
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Customer Satisfaction Comment
Excellent service - the process was painless and I was delighted to receive my order within a day of placing my order. I'm extremely satisfied. Many thanks for making my shopping experience such a pleasure.
Submitted by S. Chandran
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Customer Satisfaction Comment
I am very pleased with the service I receive from you. You took my other contacts back when they did not work for my eyes and made the entire process so simple. Frankly, though I normally shop on price for contact lenses I didn't even check other companies this time because I'm so happy with the service I have received from you.
Submitted by A. Schumacher
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Customer Satisfaction Comment
Very easy to order. Loved having accesories available at the same time.
Submitted by J. Osborne
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Customer Satisfaction Comment
Keep up the good work! looking forward to ordering from you again!
Submitted by H. Byl
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Customer Satisfaction Comment
I am asked to complete one of your serveys after each purchase which I think is rediculous. Please ensure I don't get them in future.
Submitted by D. Taylor
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Customer Satisfaction Comment
I always get first class service from your team, that's why I keep coming back. Keep it up!!
Submitted by J. Allen
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Customer Satisfaction Comment
Very Pleased with the Prompt Order and Delivery time to the UK. Regards Kevin Mills.
Submitted by k. mills
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Customer Satisfaction Comment
Thank you again for the impeccable service. I am always amazed at how quickly the contact lens are shipped which is made even better by the fact that your prices beat everyone else. Thanks again.
Submitted by I. Purlantov
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Customer Satisfaction Comment
Competitive prices and great delivery.
Submitted by G. Sullivan
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Customer Satisfaction Comment
You always supply excellent service (and fast!)I would not use anyone else.
Submitted by C. Koppel
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Customer Satisfaction Comment
I was extremely happy with the price of my contacts. Then I realized the costumer service was the best. My contacts came very fast. I was surprised and very happy with everything. Even extra savings on my next order. I couldn't be happier about the way you took care of my order. I am a very happy customer :D
Submitted by D. Breniser
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Customer Satisfaction Comment
I am extremely satisfied with my purchase in ACLens.Availibility of my brand,prices and I didn't find hiding fees like others companies.
Submitted by S. Fonseca
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Customer Satisfaction Comment
I liked how fast my contacts arrived as I was almost out! Also liked that the prices were cheaper than The Dr.s Office!
Submitted by S. Taylor
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Customer Satisfaction Comment
I was surprised and impressed at how often I was kept informed of the progress of my order. I received numerous emails at every stage of my order and that was helpful in easing my mind that everything was running smoothly. Especially the emails letting me know that my Rx had been received and approved, and also the email letting me know when my order had shipped. That way I was able to know when to look for the package. This was my first time ordering from AC Lens, and I am very cautious about ordering items online because there is so much fraud. I have already recommended AC Lens to my coworkers and friends, and I look forward to using AC Lens in the future. You now have a custmer for many years to come!
Submitted by K. Hughes
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Customer Satisfaction Comment
Loved the customer service and loved the low prices.
Submitted by E. Fonville
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Customer Satisfaction Comment
I was very pleased with the entire order/timeframe/pricing!
Submitted by C. Hale
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Customer Satisfaction Comment
This is my second order from AC Lens and it couldn't be easier.
Submitted by S. Streckfus
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Customer Satisfaction Comment
Highly impressed with AC Lens!! I have ordered twice from you and each time, my order was shipped the same day and I received it within two days! Exceptional customer service, prices, shipping and coupons!
Submitted by D. Rogers
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Customer Satisfaction Comment
I have ordered from your company for several years and have been well pleased.
Submitted by E. Houtman
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Customer Satisfaction Comment
MORE COUPONS!!! :)
Submitted by S. Endler
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Customer Satisfaction Comment
Great price and super fast shipping. Thank you!!
Submitted by K. Shirts
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Customer Satisfaction Comment
The shipping is a little expansive for the weight of the package.....
Submitted by M. Auger
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Customer Satisfaction Comment
Excellent service!!
Submitted by H. Liao
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Customer Satisfaction Comment
I have always had exceptionally fast service with my orders and have recommended AC Lens to many of my friends.
Submitted by S. Day
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Customer Satisfaction Comment
great service , competitive prices, fast delivery keep up the good work
Submitted by A. Mennella
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WOW....Best Price Anywhere and Shipping Fast
Just wanted to thank you guys for an extremly easy ordering process and superb customer service. You have the absolute best price anywhere (store-front or internet). The product almost came as fast as I could get it from the store. I will continue to use AC LENS for future purchases. Thanks again!!!!
Submitted by Tony (Virginia)
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Customer Satisfaction Comment
We have been very happy with the quality of ACLens products and the timeliness of delivery of orders...would definitely recommend!
Submitted by D. Sodergren
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Customer Satisfaction Comment
when there's a problem with the products don't refer us to the manufacturing company since we didn't order from them but from yours.
Submitted by Y. Griffin
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Customer Satisfaction Comment
My first order from your company was great. I will certainly be a repeat customer.
Submitted by S. Bragg
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Customer Satisfaction Comment
Nothing; just continue the excellent service.
Submitted by R. Marti
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Customer Satisfaction Comment
I was trying to figure out where to enter my coupon code when I ordered and could not figure it until I had already processed the order. That should be clearer. That would be something to cause me not to reorder with AC
Submitted by N. Baker
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Customer Satisfaction Comment
Great service, fast shipping to APO address. Will do business again.
Submitted by G. Alexander
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Customer Satisfaction Comment
Overall I am very pleased with my order.
Submitted by E. Bryson Stafford
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Customer Satisfaction Comment
I have been ordering from AC Lens for years now and have always been completely satisfied with the service. Goods arrive quickly and are well packaged
Submitted by G. Ower
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Customer Satisfaction Comment
Over all experience was very good :) Thank you!
Submitted by A. Minnock
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Customer Satisfaction Comment
I am so glad I came upon your website! I have already referred a few friends!
Submitted by S. Dupler
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Customer Satisfaction Comment
They company is fast and efficient. The Products are great.
Submitted by J. Haskell
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Customer Satisfaction Comment
Great online shopping experience. Best prices and quick delivery.
Submitted by R. Gross
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Beats Costco price
I have been ordering from AC Lens for nearly 10 years and cannot ask for better service. Customer service has always been quick to respond to my inquiries and delivery is usually within 5 days. I compared price with Costco and ACLens is cheaper. Keep up the great work.
Submitted by T. Pham
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Customer Satisfaction Comment
Fast shipping and prices were so much better than 1800contacts, which is who I have been using for the last 5 years. So glad I found you guys!
Submitted by B. Vincent
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Customer Satisfaction Comment
I was very impressed with how easy you guys made things. I generally DISLIKE ordering things off the internet due usually not being able to get ahold of anyone that seems to be able to help out. I didn't even have to call you guys for anything. I've already told some people about using you. You were also over 10$ a box cheaper that 800contacts!
Submitted by L. Vaughn
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Customer Satisfaction Comment
Your price was the best that i found on the internet. ACLens contacted my Dr. quickly and i received my contacts very fast. Thank you.
Submitted by A. Mayo
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Customer Satisfaction Comment
This was the first time I ordered on line and w/a company with which I was not familiar. I was extremely satisfied all the way around and plan to use your services in the future. Thank you.
Submitted by P. Lediner
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Customer Satisfaction Comment
thank you so much for fast shpping & sevice :-)
Submitted by A. Mozaffari
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Customer Satisfaction Comment
unbelievable short amount of time for receiving orders...love you guys - faxing the prescription is also very convenient...
Submitted by L. Causo
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Customer Satisfaction Comment
It would be nice if you imformed customers in yhe U.K. about extra charges ( tax and handeling fee)that is charged before getting items.
Submitted by W. Quinn
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Customer Satisfaction Comment
better color changing contacts i use freshlook colorblends now...the blue is great, the green not so good...barely can tell color difference...i have brown eyes
Submitted by a. colvin
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Customer Satisfaction Comment
Overall the experience was great. I was ordering for my wife and ended up using the (-) instead of the (+) because my prescription is (-). The error was caught by the CSR's and brought to my attention for correction. They also contacted the doctor to verify the prescription before contacting me. E-mail order status was also helpful.
Submitted by C. Ioakim
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Less that a week
I ordered my perscription swimming goggles Friday afternoon and got them on the next Monday! Easy to put together. Then I went swimming. I CAN SEE UNDERWATER! I'm just a pool swimmer, but they worked very well for me. I was worried about the fit. They're just fine on me. P.S. I was encouraged by your Better Business Bureau rating of A+.
Submitted by anonymous
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Swimming goggles
I highly recommend doing business with AC Lens. I purchased swimming goggles for my 9 yr son, and I used some goof off to get the sticker glue off and I ruined the lenses, that we couldn't use the goggles. I called AC Lens and they sent me another pair, with a return label. They didn't have to do that, but they did. They have my business for life. I highly recommend doing business with them and I have told other people about them. This was my son's first pair of prescription goggles and they made such a huge difference. He had so much fun swimming in the ocean looking for sea shells. The whole time saying I can see the sand at the bottom. Seeing his smile is priceless. Thank you AC Lens. YOu guys Rock!
Submitted by Lisa
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Puts my faith back into Customer Service!
I was a little worried about ordering my first time with AC Lens. You never know what you are getting into. But the prices helped me get over my fear. I was thrilled to get an instant email stating that they received my order soon followed by another email stating that my lenses were in stock and ready to ship. The next day the third email came stating that they were on their way! I received both original sealed boxes and a small case as an extra bonus. It is a wonderful experience when everything is as it should be these days. AC Lens, thank you and you have a customer for life. I will tell all my friends and co-workers about you.
Submitted by Angela G
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Wowed!!
I recently started shopping online for my contacts...been wearing them for 15yrs and just recently found out I could order online! Went with another company before I tried AC and was truly disappointed, no live operator, everything was through email, which weren't answered in 3-4 days...terrible!! So I went shopping again hesitantly...found AC tried them and LOVED them!! I will never shop anywhere else..shipping was super fast..kept me aware of the progress the whole time, truly satisfied...Thank you for your excellent customer service!
Submitted by Michelle
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Won't shop anywhere else!!!
Submitted by anonymous
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Service!
I found this site after being unimpressed with the 1-800-contacts site prices. AC Lens is great! Their prices are better than my doctor, 1-800-contacts, and any other place I've seen unless you're buying in insane bulk. I needed my contacts fast, so I sprang for the expedited shipping. I've done this with other sites and then waited 4-7 days while kicking myself for having paid extra, but right after I had my prescription faxed in, my order had shipped! Two days, later, my order was at my door. In addition, I must say I appreciate the tone of this site & their emails. It's apparent that this business is grateful for its customers, and that's the kind of business I want to support.
Submitted by Hilary
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Exceeded My Expectations
I searched the web for an affordable, quality pair of prescription strength swimming goggles. I also needed them in two weeks. I found ACLENS, and was pleased with the price, but amazed at the fast shipping... under 5 business days. Will do business with ACLENS again.
Submitted by David
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Customer Service was Excellent
I tried to order from AC Lens twice - both times there was a problem with my order, no fault of the company, and they called me the very next day to clear it up and get my order processed. Seeing that you never really know when you order on-line, it was a pleasant suprise. I picked them to try because they weren't the "largest" or the "cheapest advertised price" (read added fees), so I thought may be reputable. I live in an adjacent state, so the shipment came quickly.
Submitted by Jill
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I switched over
This is the first time I had ever heard of AC Lens and decided try it out. I'm so glad I did. I used to buy my contacts through that website that is advertised all over the place. Yeah, you know which one I'm talking about. I did a price comparison and saved almost $60 dollars by switching over to AC Lens. And the speed of delivery was amazing. My order shipped out on the 2nd of March and arrived today, March 4th. I am completely satisfied with AC Lens' customer service.
Submitted by Yuliana
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Excellent Service yet again!!
I placed an order with AC Lens and was quite prepared to wait 10 -14 days for International Priority Mail to New Zealand, to deliver my order. To my surprise, when I opened my letterbox this morning, there was my order, - six days later! Yet again I am impressed with the expedient service. Well done AC Lens!
Submitted by Deb
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Very Satisfied
I have to say I used another supplier in the past and your service and price was far better! Very fast and accurate. Thank you and I will tell my friends!
Submitted by K Clark
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Surpassed my expectations!
I am going to be faithful to this company, because they did right by me. Both times, I received my lenses fast, and the orders were accurate. The price was even lower than another popular internet lens retailer, who I shall not name. I am very pleased with AC Lens!
Submitted by anonymous
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Customer Service is TOPS
I was a little leery about ordering my contacts from an online vendor, but with the great prices that were $10.00 a box cheaper than what my eye doctor charges I couldn't pass it up. My Doctor gave me 2 different prescriptions for coloured contacts (I was trying on the demo pairs and then I was going to decide which brand I wanted), well leave it to me to order the wrong ones. Well I emailed them and asked them to cancel the order. Unfortunately they already went out but when I called and emailed customer service the people I spoke to couldn't be nicer they told me what to do and just reject the first order when FEDEX came to my door and they would credit me when they received them. The service is super FAST!!! I used expedited service which I believe is 3-5 days they came in2 2!!! I am certainly ordering from them again!
Submitted by Liz
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The Best Service I've Had....Anywhere
My first experience with AC Lens started off roughly. A few days after my first order, online tracking had informed me that my shipment of contacts was delivered. Perhaps a neighborhood dog ran off with it or it was delivered to the wrong address, but the package was nowhere to be found. I frantically called the shipping company who was less than helpful. Then, I proceeded to call AC Lens. After a simple explanation of my dilemma, the customer service representative apologized for the inconvenience and rushed a new order for me. NO HASSLE whatsoever. The order arrived promptly and successfully the second time. I just placed my second order with AC Lens two days ago, half expecting that the great service the first time was a fluke. I have already received my contacts. Furthermore, the prices here are consistently low. Literally, the best shopping experience and customer service I have ever had, anywhere. Thanks AC Lens!
Submitted by Sarah C
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This is what I call GREAT SERVICE and FAST!
I am fairly new to contact lens wear and have already ordered from two other on line services for contact lenses and my early experiences left me believing one better order in PLENTY of time like at least two weeks minimum before one can expect to receive the lenses. I thought maybe one had to expect slow service if the shipping was free but imagine my surprise when I placed my order Monday night and here it was Wednesday about noon and my lenses are HERE already! No need to pay the much higher doctors office fee to receive them in one or two days! I am very pleased and will use AC Lens for all my future eye care and contact lens needs.
Submitted by AJ
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I recently ordered some contact lenses from you (former lens.com user) that I needed right away. You were the only site I found that not only had the lenses in stock, but you had the lowest price! Your sales people were professional and personable, little or no waiting, and I was treated as if I was your only customer. I got my lenses as promised! Thanks! <br><Br> Now I received an email keeping me up to date in the status of when my lenses will ship! That's what I call customer service! <br><Br> I've been recommending you to all of my optically challenged friends,and an especially a skeptical friend has already given you a try. Needless to say he was very pleased with your service ("It was easier, less expensive, and I got my lenses faster than going to my eye doctor!) <br><Br> I got to say, "I told you so!" Thanks!
Submitted by Jimmy
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I just wanted to let you know that I think you run a fantastic company. I've been ordering my contacts from you for years and, besides offering
great prices, reordering is easy and fast, and your customer support is truly amazing. Everyone I've dealt with through the years goes above and
beyond to ensure that I'm satisfied. I've never had even a neutral experience with you - they are always been positive.
Submitted by Shanna
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ACLens is awesome!
I love this place! Great prices! Great Service!
Submitted by anonymous
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I wanted to let you know how thrilled I am with the ACLens customer service and with the contact lenses that I received yesterday. The communication throughout the entire ordering process was wonderful, and the notifications about shipping were extremely accurate. I couldn't be happier and wanted to let you know.
Submitted by Janet
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You are fantastic! Is there someone I can speak with and/or email to "sing your praises?" I cannot thatnk you enough for doing this! I am currently on hold to place the order, so hopefully this wil all go through today! Thanks again. I owe you one -- big time!
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Great service and easy to order and follow through is great.
Submitted by Joan
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I was leaving on a surf trip and needed contact lens fast. They arrived in plenty of time. Thanks !
Submitted by Brad
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If you will always provide me with the same service, it's just super buying from you.
Submitted by Jeff
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Thank you for all your advice! You have been the best customer service assistant in any company that I have ever had contact with...
Submitted by Agnes
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Keep up the good work, and customer satisfaction. Good job.
Submitted by Donald
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was very impressed, much more than with 1800contacts, who were very disappointing.
Submitted by Kara
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I work for a major online catalog company, and see many great aspects on this site as we have available at work, I would (and have) recommended this site to many of my friends! Keep up the good work! Wouldn't change a thing.
Submitted by Courtney
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Customer Service Comment
Just wanted to drop a note to tell you how great I think it is that with literally two clicks I was able to reorder contact lenses and for a great price. What a time and hassle saver. I was not ready to reorder when your email first came through, but I saved it and the links were still live 4 months later. You have a good thing going and I just wanted to say that I appreciate the way you do business.
Submitted by Matt
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