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Free shipping on orders that qualify cannot be combined with other offers or discounts from AC Lens. Order total must exceed $99. [see more details]
Offer valid on U.S. and Canada orders only.
Free Shipping on All Orders Over $99
 
Help and Information

AC Lens Help and Information

You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to call us at 1-888-248-5367 or email us at service@aclens.com.




HelpHow to Read Your Contact Lens Prescription

Many customers aren't used to ordering their contact lenses directly online so you may not be familiar with the different parameters listed on your contact lens prescription. It is essential that you both understand and correctly enter these parameters so that you receive the correct contact lenses!

Please review our How to Read Your Contact Lens Prescription page before ordering or allow us to obtain your prescription for you to ensure that you get the right lens.

Contact Lens Prescriptions and the Federal Law: Learn how this law made it much easier for you to enjoy the savings and convenience of ordering contact lenses on-line from AC Lens.

HelpHow to Read Your Eyeglass Prescription

Most customers order their eyeglasses through their eye doctors, so understanding how to read an eyeglass prescription isn't common knowledge. Online retailers like AC Lens are able to offer competitive pricing now; which puts the power and ability to find the best frames at the best price back into your hands! Before you order your eyeglasses though, you make sure you read our How to Read Your Eyeglass Prescription page.

HelpShipping Information

Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

HelpHow to Place an Order

We have a detailed outline of the order process in our How to Order. We also have a special Printable Order Form if you would like to fax or mail your order. Finally, we have a Contact Lens Prescription Help and an Eyeglass Prescription Help page to help you enter your prescription correctly. If you are concerned about ordering from us for the first time, read our satisfaction guarantee!

HelpOrder Tracking Information

Customers who have placed an order can track their order progress online using our Online Order Tracking page. Quick tracking links are also included in most customer service email messages that you will receive.

HelpQuestions about Contact Lenses

If you have general questions about contact lens types, care and other general information, chances are we've answered your question in our Contact Lens FAQ page.

If you can't find your contact lens on our site, you may want to try our "Contact Lens Names" page.

HelpQuestions about Eyeglasses

If you have general questions about eyeglasses, care, or are looking for other general information, chances are we've answered your question in our Eyeglasses FAQ page.

HelpAC Lens Return Policy

AC Lens has the most customer friendly policies in the online optical industry including making product returns quick, easy, and most importantly - FREE. If for any reason, you are unsatisfied with your order, AC Lens offers free return shipping so you never have to worry about receiving the wrong size, color, product defects, or even if you're just unsatisfied with the product purchased.

HelpCorporate Information

AC Lens is part of a family of web sites that has been selling contact lenses and optical goods online since 1996. We have thousands of happy customers who keep coming back to our web site because of our low prices, ease of use and outstanding service. Place an order today and let our great customer service win you over! For more information, we have provided a brief Corporate History.