Customer Service

AC Lens is all about making shopping for eyewear, contacts and eye care accessories easy, but if you have a question or an issue— Customer Service Team is ready and waiting.

You can reach our staff by phone, fax and email. However, if you're not in the mood to chat, you may be able to find the answer to your question on our FAQ page.


Toll-free Phone: 1-888-248-5367

Monday-Friday 8:00 a.m. - 8:00 p.m. (EST)
Saturday 9:00 a.m. - 5:30 p.m. (EST)
Sunday 12:00 p.m. - 7:00 p.m. (EST)

Local/International Phone: 614-921-9892
Fax: 877-291-8154 or 614-921-9866


Customer Service: [email protected]

Mailing Address

AC Lens
Customer Service Dept.
4265 Diplomacy Dr.
Columbus, OH 43228

Marketing Inquiries

Marketing: [email protected]