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1-888-248-LENS (5367)
Free Shipping & Free Returns on Glasses
Free shipping on orders that qualify cannot be combined with other offers or discounts from AC Lens.
Offer valid on U.S. and Canada orders only.
Free Shipping on All Orders Over $99

Johnson & Johnson Returns Policy

How to Return Defective Johnson & Johnson Contact Lenses

If you believe the Johnson & Johnson lenses you've received are defective, please follow the directions below:
  • Contact Johnson & Johnson Customer Relations at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST, if outside business hours leave a detailed message and a Johnson & Johnson Customer Relations Specialist will contact you)
  • Explain the defect to Johnson & Johnson
  • Johnson & Johnson will provide you a reference number acknowledging your complaint
  • Call AC Lens at 1-888-248-5367 and supply the complaint reference number you were provided by Johnson & Johnson
  • AC Lens will provide you with a replacement for the defective lenses in your order
  • If a defective product return is required, Johnson & Johnson will send you a postage paid return label to retrieve the lenses for evaluation
  • Lenses ARE NOT to be returned to AC Lens
You may contact us at 1-888-248-5367, once Johnson & Johnson has provided you a reference number and instructed you to contact AC Lens for a replacement order. Our Customer Care Specialists are available Monday-Friday 9AM-7PM and Saturday 11AM-5PM Eastern time and will be pleased to assist you.

If you have any questions regarding the returning of Johnson & Johnson products, please contact us.

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